The Fountains At Washington House

Peggy Hennessy

2020-08-10

A family member was admitted on Wednesday, August 5, and we haven't heard a word about him since. It takes repeated calls and transfers to MAYBE find someone to talk to--and they're busy or not the correct person. There are NO visitors allowed and there's no communication--it's as though he's fallen into a black hole. I'm not convinced that he's receiving the best care--if ANY care--since no one there has bothered to contact the family. Unless a miracle happens, I cannot recommend this place.

Tonya Nick

2016-07-31

My uncle receives excellent care abd is treated like family.

Jane Wendelin

2016-07-04

My parents have been residents at the Fountains since December 2013. We are all very happy with the decision for them to move here from Bethany Beach, Delaware. EVERYTHING is taken care of for them, and if it isn't, all we need to do is ask. The staff are friendly and caring. They all know my parents and look out for them. They have made friends and they participate in the activities, which are top-notch. Last winter, my mom suffered a fall late at night. The nursing staff managed her transport to the hospital, including all her medicare and medication information. When she was discharged from the hospital, she came back to the rehab center which is in the same building. There, she worked with the Fountains resident therapists who got her back to health and ready to return to her apartment. The best part was that my dad was able to be with her all day because everything is in the same building. I highly recommend the Fountains.

Susan Keil White

2015-04-24

I was very disappointed about the neglect of assisted living residents I saw on Wednesday, April 22, 2015. I was also concerned about the high starch, low nutrient dinner served in the main dining room the same evening.

Adolfo F.

2021-10-19

The rehabilitation facility at this place should be renamed The Fountains at House of Horrors. Negligent staff, incompetent and puts patients in danger. Therapists are not the issue. Nursing staff and facility should have license revoked. Food is unfit for human consumption as well. Stay away from this nightmare place at all costs!

Adolfo Franco

2021-11-01

This place is a horror house! Incompetent and negligent staff. Zero attention to patients. Warehousing of rehab residents in a third world facility. Food is unfit for humans. This place should be put out of business. An example of what’s wrong with our nursing home/rehab system. Don’t put loved ones at risk and have them suffer. Stay away at all costs!

Lisa R.

2021-04-03

Had a great experience until Nurse Lydia took it upon herself to try to force my mom and myself to release my dad early from rehab (with no notice or consent from either of us).She literally told me that I personally claimed I would take on the responsibility of caring for my father who broke his hip and had a replacement two weeks ago.  Two weeks ago!I asked her to furnish evidence that myself or literally anyone consented to moving my dad out of their rehab over two weeks early from his announced discharge date (04/22) and she could not.  She couldn't furnish proof because no one did.Instead of admitting fault, she doubled down and tried to force me and my mom (who literally had a stay cation planned and aren't even around to do this even if we wanted to, which we adamantly do not) to take him home early and against our will.This has been an appalling and traumatic experience that Nurse Lydia alone caused.Let me repeat.   Instead of respecting the wishes of the family responsible for the patient -  who are unwilling and unable to provide the required in home care for a family member who just broke their hip **barely two weeks ago** she tried to continue to try force us to take the patient on against our will.Before this even happened, The fountains has been notified and made aware on multiple occasions that myself and my family are unwilling and unable to provide the level of care my dad requires (Tier 4 - far and beyond any reasonable person can handle on their own).Nurse Lydia could have taken the very basic steps of asking literally just one person to verify that my dad even had a safe place to go himself.  She refused to do that.  She literally refused to verify a single person was willing and able to take my dad in before literally helping him pack his bags to leave.Appalling, sickening and DANGEROUS behavior from a nurse bound to doing no harm.I actively fear for my father and my mother's safety as long as they are under Nurse Lydias care

John H.

2020-10-07

Poor communication from nursing, physician, executive director, everyone blaming someone else for mishaps. Never seen such a lack of care. I'm lucky my friend hasn't died. How this place is still open baffles me.

Julie S.

2020-03-28

My loved one was 911'd out of there after 48 hours.  Any longer and I'm certain he wouldn't have survived.  Post-stroke he was unable to do anything for himself including eat or drink.  So he didn't. His last morning there, he sat in his own filth for 4 hours (at least, the odor was obvious before stepping foot in his room) - I repeatedly asked for help - including the nurse's buzzer.  Finally, the nursing supervisor arrived and was able to help me/him.  4 hours.  Acute care?  I don't think so.

Kathy B.

2020-03-06

My mother's stay in the "skilled" nursing rehab floor of The Fountains lasted exactly 3.5 hours and that was 3.5 hours too long. Following hospital discharge due to severe nerve compression and pain which was relieved with a spinal nerve block, it was recommended that she receive in-house PT before returning home. So we went where there was private room available nearby -- The Fountains at Washington House. No actual physical therapy provided day of arrival or expected that weekend, no meds provided when due and several not available at all, no bedside toilet or alternate arrangement, dark, dingy, dirty, depressing room, no AC, no air circulation ... zero reason to be there rather than in the comfort of her own home. So we dressed her and evacuated ASAP. They didn't even try to explain the utter absence of a care plan -  just shrugged and handed me a waiver to sign. Disgusting and sad. I want to cry for the people left there with no alternative plan. Why would anyone send a patient to such a awful place that provides no rehabilitative benefit whatsoever. Never again!  Don't be fooled by the fancy photos. The sub acute rehab floor looks absolutely nothing like this. National disgrace how our seniors are treated. She is now comfortable in her own home with attentive care, competent medication management and visiting PT -Thank God!

Susan C.

2018-07-19

My brother lived at the Fountains in an independent living apartment for three years.  He has some disabilities and the living arrangement worked well for him  The Friday music in the Sky Room is top notch.  I decided to have him move closer to where I live as he developed memory problems.  I heard recently that there has been turnover in the business office, and that must be a good thing, because while he was there, there were many errors in his monthly account.  Guest lunches when he had no guest, wash and set from the beauty shop, but he is nearly bald, but the most upsetting was when he moved out.  One pays in advance, so money is owed back to the resident after notice is given of the move.  He moved in March and despite repeated inquiries, the check arrived in July.  When a resident misses a payment, the Fountains assigns a penalty.  Did my brother get paid something extra for their late payment to him? NO

Craig A.

2017-08-06

A more apprpriate name for this place would be, "The Death House."  Fortunately, I made my father leave and it didn't happen but only because of that.  The so-called nurses in the rehab area were from Sierra Leone and knew absolutely nothing except that they were supposed to try and trick my father into staying, and try they did.  They gave him medication he is allergic to even though his records had the info that would have told a decent nurse not use.  The doctor, a person with a practice in North Carolina, strongly pushed two weeks of bladder control and this was in no way connected to the issue my father had.  We were lucky my father survived two days, two weeks would have resulted in crtain death or a major health problem.Don't fall for the bs they feed.

Valerie L.

2016-07-29

My mother went to skilled nursing for Partial Hip Replacement which was complicated by her dementia.  Care Committee focused on discharge and Medicare cost containment rather than helping my mother make progress. Day to day staff provided inconsistent support. Some Staff are kind and attentive, others are minimizing work.  Med management inconsistent on timing, further complicating recovery.  PT professionals good.  Place is lovely, food is good and varied, rooms comfortable, Activities varied and appropriate to a wide range of abilities in the client base.  Administration commits to great service and forgets to pay attention to the details. They seem well intentioned but disorganized.

Tim S.

2015-12-31

Extremely rude staff. Everyone there is either indifferent towards patients or just flat out rude.

Callie D.

2015-06-13

My mother, who's now in late-stage Alzheimer's disease, has lived in this building for 3 years.  She started in an assisted living apartment.  When her condition had progressed so much that she needed a much higher level of care, she moved to the skilled nursing facility (nursing home) floor.At every stage of her residency, Mom's had attentive kindness and excellent care.  The staff treats her like a family member.  No, I'm not gullible; I know that employees can put on a good show for the person paying the bills, so I often hide around corners to listen, or I send various friends to spy.  Mom's treatment is consistent.  She says that she loves the staff (despite her advanced state, she can still speak with some lucidity), and I've learned why.  Washington House is simply a wonderful place for my sick, helpless mother to be.I'm lucky and grateful that I found this beautiful facility for Mom.

Liz G.

2013-03-26

I must disagree with Primo B's review completely. Washington House took advantage of my father, lied to my family, and caused all of us extreme emotional distress, all over the course of the three weeks my father lived there before they forcibly evicted him without any notice to the family. (Leaving my father in the hospital with nowhere to go.)I suspect that the other reviewer's mother is in a position where she can be 'managed' by the staff- they do not care for their inmates, they simply manage their lives. Every time I went to visit (which was frequent), I observed the staff talking down to residents, telling them what to do, bossing them around, and even yelling at them. For example:I was out front one day, unloading some things from my car to take up to Dad's room, and there was an older woman walking around the front area, getting some exercise and enjoying the late summer day. A nurse was sitting, watching her, and kept saying "come sit down, you have to sit down" and the woman kept saying "I'd rather not sit down, I'm enjoying myself." Eventually, the nurse got up, and forcibly sat the woman down, which upset her considerably. I was shocked, considering that I was right there and saw the whole exchange.THE STAFF DOES NOT CARE ABOUT THEIR RESIDENTS. The executive director does not care about their residents. They will feed you the same lines about how they can help your aging parents, give them independence and respect, and build a care plan. None of this is true, especially if your aging parent is still capable of making their own decisions.I could go on and on about our awful experiences here. If I had known to contact an ombudsman, I would have. When choosing a community for yourself, or a family member, keep in mind that ultimately all of these places are businesses. They will tell you what you want to hear (and after moving my Dad and talking to over 20 different communities in the DC metro area, it's almost all the same script). Be careful, but please avoid this place.

dillenal

2021-05-01

Working with Charlea in Sales and Marketing was a wonderful experience. She goes above and beyond to ensure things are as smooth as possible with the move in process, and I appreciate her caring spirit.

Lisa Reichenbacher

2021-05-01

Had a wonderful experience with the place until Nurse Lydia took it upon herself attempt to release a Tier 4 level of care patient to family members who did not consent to doing so.She literally claimed that I personally agreed to take responsibility for a patient that broke their hip barely two weeks ago.In no way shape or form did I or any family member consent or volunteer to expedite my dads death by placing him in immediate danger by removing him from the facility two weeks early.When I requested she furnish proof of her claims that I personally agreed to do this, she could not.She couldn’t do that because I never did and she began the process of removing a patient without performing the bare minimum due diligence of verifying that a patient has a safe place to be upon release.It has been traumatizing and appalling that Nurse Lydia has taken it upon herself to put myself and my family in danger.

Job Seeker

2021-04-01

Excellent service. Caring and friendly staff. My father is in the dementia/Alzheimer's unit. Our family takes great comfort knowing that he's in a safe and trusted environment, getting the care and attention that he needs.

abananafish

2021-04-01

So far, so good with The Fountains. Inova Fairfax placed our disabled brother there to rehabilitate after falling. He spent about a month in the rehab, and everyone there that I talked to seemed caring and professional. We live a three hour plane ride away, and with the covid situation, everything had to be done by phone. Even though the long distance thing has been challenging, our phone calls and emails were always promptly answered. The staff allowed us to sit in on virtual health assessments, and answered our concerns. They understood the complications that being unable to see the place or our brother in person, and went above and beyond to keep us updated.We have not visited the facility (or our brother!) yet. A week ago we moved him to the assisted living floor at the same facility. The day of the move, Charlea Robinson went out of her way to put us at ease, and even sent photographs of our brother's new little apartment there, which was quite thoughtful of her, and greatly appreciated! Charlea has been extremely understanding and helpful. No one that I have spoken to or dealt with at the Fountains has been rude or too busy to answer my many concerns. Joanne Garcia, Margarita, Angie, James, and Sue are a few of the folks there that have been kind and professional.I will update my review in a few weeks, after we see how our brother does in the assisted living part of the Fountains. So far, I recommend the rehab and nursing facility and staff. They have made what is always a difficult time for any family much easier for us all.

Linda Spencer

2021-03-01

My friend was there for a whole month. The staff kept me up to date on her care and status. Charlea Williams was such a breath of fresh air. Her frequent calls conveyed to me what avenues to take for my friend"s care there and after her rehab. I would recommend this place to everyone, including myself.

Michael Danzansky

2021-01-01

My uncle was here for three weeks which was marked by a solid decline from the rehab facility that he was transferred from. This place seemed very overwhelmed. And was very underwhelming with its staff, and support. This is going on during Covid so we couldn’t go in, but my uncle reported that he didn’t feel safe or comfortable with the nighttime staff. We had heard some negative things about the fountains, but it was close to home and had thought it would be a good enough experience until he got better. They honestly seemed much more concerned with keeping the bed filled then him getting better. Would never recommend anyone go here

Courtney Soria

2020-01-01

Fine as long as you can afford the ever-increasing costs of services/Rx’s etc that they heap on but once you are no longer profitable they will quickly kick you to the curb whether or not you have somewhere accessible to go or the appropriate level of care set-up.You may still be waiting on Medicaid to process but only the bottom line seems to matter to this management company. The day-to-day staff do the best they can, but don’t expect any help from administrators in navigating what is already a difficult process.

Lydia Williams

2020-01-01

My mom enjoyed her stay there. Nursing staff and the rehab staff were extremely helpful and knowledgeable. I will recommend it to my friends and family even myself if needed.

Jacobmuller Ba

2020-01-01

My Oncle was in this place for a month, we felt like home . Everyone was kind and respectful, thx again and keep up the good work .good bless u all .

Daisy Lopez

2019-01-01

My father spent two weeks at The Fountains at Washington House after being hospitalized. It was the best place for him to be after hospitalization and before being able to get discharged to go home. The Rehabilitation Care is excellent. All of the staff treated my father with utmost respect and care. Thanks to all including the PT Chai (great sense of humor), OT James and team, the Speech Therapist and Case Worker Colin. We appreciate your professionalism and care. The rest of the staff (nurses, social coordinators and the cleaning staff) were all amazing too!

Chris Crooks

2018-01-01

Seems nice. Residents like it.

ailemap M

2018-01-01

Please do not work here. They do not care for there workers. They are firing people and downsizing. Do companies care about there workers anymore? Its comon sense take care of your workers and they will take care of you. Maybe its America way now

Sammi Miller

2018-01-01

I would never recommend this place to anyone everyone is rude and not friendly at all I met with a lady named Joann who is the director of nursing she was very rude breath smelled like alochol and she looked high like she was off something how can someone like that have a job working in a place like this. I have reported this several times but i guess they dont care or have any type of policy for employees. I met a women named patria and Amanda who was very very nice abd helpful they the only ones who seemed like they knew wgat they were talking about . Please folks dont take your love ones to this facility especially on the second floor you will regret it.

Audrey Thompson

2018-01-01

The facility is nice and my parents are being cared for well by the staff. We visit weekly and call daily and continue to be pleased.