Teays Valley Center

Positive Feedback:

• Staff across various departments including nursing and physical therapy are described as friendly, helpful, and patient.
• Many reviewers noted the cleanliness of the facility and comfort of the rooms.
• Activities such as bingo and visits from children's choirs are appreciated by residents.
• The food generally receives positive remarks, with some noting the effort made to accommodate dietary preferences.
• Family members and residents feel welcomed and note the effort made to keep residents safe, especially during challenging times like the COVID-19 pandemic.

Negative Feedback:

• Some reviews mention a lack of timely communication, especially during night hours.
• There are concerns about the quality of certain departments, with specific criticism directed at respiratory and physical therapy services.
• Several reviewers express dissatisfaction with the level of care, mentioning issues such as malnourishment, lack of hygiene, and unattended medical conditions leading to severe consequences.
• The atmosphere and staff attitude were found lacking by some visitors, describing them as unfriendly and the facility as average.

Mixed Feedback:

• While many reviews praise the staff and cleanliness, there are notable exceptions where care and cleanliness were severely criticized.
• The quality of food and activities received both praise and criticism, indicating variability in experiences.
• Some reviews highlight the facility's efforts to improve and adapt, especially during the pandemic, while others feel these efforts fell short.