Sunset Lake Health And Rehabilitation Center

Cyn A

June 27, 2022

To give this facility even one star is over generous. My father recently had a brief stay at this facility and we were completely appalled by the irresponsibility, disregard, and unprofessionalism of the staff as well as the unsanitary/filthy conditions of the facility environment. Placing any loved one in this facility will be one of the biggest mistakes you make. Some of the many issues we encountered: -Staffing: Even supervisors in nursing, housekeeping, and maintenance were complaining about how limited and short staffed they were. -Room: The physical condition of the room upon transfer to a private room due to inappropriate initial admission placement, was appalling and that of complete filth. There were feces on the walls and furniture, dried blood on the bedside commode, and roaches in the bathroom -Nursing: Majority were incompetent at best. Upon admission no medication’s were present. Medications needed to be provided from home for the first day(s). Throughout the 10 day stay, medication‘s were given in error (for example 2 opioids given at the same time, leaving patient completely snowed). Supervisor stated she had spoken to staff after the second incident. Narcotics were left bedside, and my father was unsupervised with taking medication’s. He also had to wait 2 to 4 hours for pain meds. Several of the nurses and staff we encountered were rude, dismissive, and were observed to disregarded patient questions and concerns. We had to file several grievances which were submitted. -Wait time:On numerous occasions, call bell wait time was 1 to 2 hours for any staff to enter the room and respond. Majority of staff would simply walk past the flashing light without any regard during this timeframe. -Food:Standard menu with no ability to choose meals. My father did receive a piece of paper with “specials” however, we attempted to order the special at least 4 different times with no success or acknowledgment. We even left notes on his tray and alerted staff that this was not what he had ordered. Nothing changed. -Maintenance- The TV in my father’s room was not functioning and the remote control and was stuck on one channel with the power on for >2 days without the ability to turn it off. Upon admission we had requested bedrails due to need for assistance with functional transfers. It took 3 days for the actual bedrails to be Installed impacting safety and independence. -Therapy: admissions had stated that my father would receive 2 hours of therapy a day. He was lucky if he received (1) 35 minute co-treatment. In the one session that I did get to observe, the PTA came into the room and observed one sit to stand transfer then proceeded to let him know that she had to do a progress report and would use the time to do that. That was his only therapy for the day totaling approximately 5 minutes. -Discharge planning : We are the ones who made all equipment recommendations to social work as therapy did not assume this role as is typical standard practice in rehab facilities. Social worker did order the requested equipment but never contacted family to see if they wanted to self pay if insurance did not cover. Stay away!