SummerHouse Bay Cove

The Thanksgiving luncheon received high praise for its exceptional quality, thanks to the dedicated staff and management.

Many find the community to be a hidden gem, offering balcony apartments with water views and quality furnishings, combining the aesthetics of a lovely hotel with the comfort of home.

Visitors touring the community for assisted living and memory care noted the engaged and caring staff, clean environment, and a welcoming atmosphere. Activities for residents were observed to be lively and enjoyable.

Compliments were given to the beautiful community and the wonderful staff, highlighting the positive environment.

However, some experiences have been negative, with complaints about unprofessionalism, lack of care, and issues with the memory care facility, including a distressing incident involving a resident being asked to leave.

Impressions from tours and interactions with admissions staff have been very positive, with the programs, services, and staff receiving commendations.

Criticism was directed at the management and the overall care for residents, with concerns about resident safety and staff turnover.

Staff members have been praised for their great care and dedication to the residents.

The community is appreciated for its spacious rooms, great activities, and executive staff, along with beautiful views that contribute to a relaxing atmosphere.

Positive feedback was given for the welcoming tours, spacious and sunny rooms, and beautifully decorated meeting rooms, making it a highly recommended place for loved ones.

Residents enjoy a variety of activities, such as themed parties, which contribute to a vibrant community life.

An employee shared their love for the community, highlighting the beautiful views, devoted staff, and the joy of getting to know the residents' life stories.

The staff at Summerhouse Bay Cove is noted for their efforts to ensure residents feel heard and cared for, with a friendly and helpful attitude.

Concerns were raised about the call-light system, response times, and overall care quality, comparing it unfavorably to other facilities.

From a private caregiver's perspective, the community stands out for its lively atmosphere and good food, resembling apartment living more than assisted living.

Experiences with upper management have been criticized, with strong recommendations against placing loved ones in the facility.

Family members of residents in the memory care facility have expressed immense satisfaction with the quality of care, dedicated staff, and engaging activities, providing peace of mind about their loved ones' well-being.

Testimonials from family members highlight the loving and careful attention their loved ones receive, including efforts to protect residents from COVID while maintaining family connections.

The facility is praised for its good care, well-maintained grounds and facilities, and the quality of meals, with the Executive Director noted for her helpfulness in addressing any issues.