Sugarmill Manor

Reviews of Sugarmill Manor present a mixed picture of the facility. Some visitors and family members have praised the cleanliness, the friendly and caring staff, and the variety of activities available, including bingo, cards, checkers, chapel services, and internet access with computers equipped with large-letter keyboards. The community is described as well-kept, with a small, loving environment that understands assisted living and memory care needs, and some staff members have been commended for their decades of service.

However, other reviews highlight significant concerns. Criticisms include the facility's small size, lack of activities, and the social environment, with some residents described as not very outgoing. Concerns about the quality of care, management, and cleanliness have been raised, including serious allegations of discrimination, neglect, and unsanitary conditions involving pests. The food quality received mixed reviews, with some finding it acceptable and others deeming it horrible.

While some families have had to move their loved ones due to the facility being beyond their scope of care, others have found it to be a safe, kind, and affordable home. The value for cost, especially considering the ongoing updates to the rooms, has been positively noted. Despite the limitations imposed by COVID-19 restrictions, some see potential in the community's offerings.

Overall, experiences at Sugarmill Manor vary widely, with some expressing satisfaction and gratitude towards the staff and environment, while others have faced challenges that led them to seek alternative arrangements for their loved ones.