Stillwater Skilled Nursing and Rehabilitation

Reviews of Stillwater senior living facility present a mixed picture, highlighting both commendable efforts by the staff and significant areas needing improvement.

• Several reviewers commend the nursing staff and CNAs for their exceptional care, noting that their efforts come from the heart.
• New management has been praised for introducing positive changes, including new programs and themed days that residents enjoy.
• However, concerns have been raised about the loss of personal items, indicating potential issues with security or staff integrity.
• Some reviewers have noted improvements under new leadership, particularly praising the new Director of Nursing (DON) and staff for their dedication.
• There are calls for new hires, particularly RNs and LPNs, suggesting a focus on bolstering the quality of care with fresh talent.
• Criticism has been directed at the facility's physical condition, including rundown infrastructure, plumbing issues, and the need for updates in various departments.
• Several reviews express dissatisfaction with the administration, particularly in handling paperwork, communication, and resident care, leading some to move their loved ones to other facilities.
• One resident's review shares a personal decision to leave due to poor treatment, lack of access to personal funds, and privacy concerns.
• Despite the challenges, some reviews highlight the staff's dedication and the recent improvements in the facility's appearance and operations.
• Concerns about unethical practices, such as misleading billing and poor communication, have been raised, emphasizing the need for transparency and integrity in administration.
• HR practices and staff professionalism have been criticized, suggesting areas for improvement in internal management and customer service.

In summary, while Stillwater has shown signs of improvement and possesses a caring staff, there are significant concerns regarding its administration, infrastructure, and overall resident experience that need to be addressed.