Sterling Court

Negative Aspects:

• Several reviews mention a roach infestation and general uncleanliness throughout the facility.
• Complaints about the food being tasteless, awful, and not meeting dietary needs or expectations for the price.
• Reports of the facility being short-staffed, affecting meal service times and overall resident care.
• Issues with management, including unfulfilled verbal agreements and lack of responsiveness to complaints.
• Concerns about the facility's state of repair, with mentions of leaky roofs and mold.
• Some residents and their families have experienced rudeness from staff.

Positive Aspects:

• Staff members, including Virginia, Marlene, and others, received praise for being warm, kind, and helpful.
• Some residents appreciate the food and are looking forward to more activities post-COVID restrictions.
• The facility offers a range of activities and amenities, including a swimming pool, religious services, and various group activities.
• Recent management changes have led to improvements, including upgrades not addressed by previous management.
• The community offers private cottages and apartments with a variety of floor plans.
• Guest apartments are available for family and friends visiting residents.

Mixed Reviews:

• While some residents and visitors feel welcomed and at home, others have had negative experiences with staff and management.
• Food quality and variety received mixed reviews, with some finding it acceptable and others expressing significant dissatisfaction.
• The cleanliness and upkeep of the facility are concerns, though some areas are reportedly undergoing upgrades.