St. Charles Health Campus

Negative Experiences:

• One review detailed a tragic incident where a patient was transferred from a hospital to the facility in poor condition, leading to his untimely death within hours of arrival. The review criticized both the hospital and the facility for their lack of care and attention.
• Another review expressed dissatisfaction with the handling of medication and appointments, leading to severe withdrawal symptoms and potential job loss for the patient.
• A family shared a distressing experience where their loved one fell multiple times, leading to a broken hip, pneumonia, a UTI, and ultimately, death. They highlighted issues with staffing and lack of compassion.
• One review simply advised avoiding the facility altogether due to a horrible experience.

Positive Experiences:

• Several employees praised the facility for its work environment, leadership, and the care provided to residents, describing it as a family-like atmosphere.
• Family members of residents shared positive feedback about the care their loved ones received, mentioning the facility's cleanliness, the staff's attentiveness, and the overall peace of mind they felt.
• One review highlighted the facility's amenities and activities, including fine dining, resident retreats, and employee benefits like quarterly wage increases and free health insurance.
• A resident praised the facility for its attentive service, including cooking, cleaning, and laundry, expressing overall satisfaction with their care.
• Another review compared St. Charles favorably to other facilities, noting improvements in their loved one's quality of life, cleanliness, and staff responsiveness.

Mixed Experiences:

• While some reviews highlighted the facility's excellent care and environment, others pointed out significant concerns regarding patient safety, communication, and overall management of care.