Springfield Heights

Summary of Reviews for Senior Living Facility

• One review mentions a concern about a specific worker manipulating residents, urging caution.
• Many reviews praise the homely atmosphere, with residents enjoying regular furniture, a variety of activities like painting pumpkins, decorating cookies, and playing bingo, as well as a beauty salon on-site.
• The facility is noted for its cleanliness, good staff-to-patient ratio, especially in the memory care section, and the presence of engaging activities, despite a temporary issue with the activity director being shared with another building.
• High marks are given for the care provided during the pandemic, with staff being attentive and loving their jobs, ensuring residents' health and safety.
• Some reviews, however, mention a decline in care quality over the years, with issues such as rudeness from some caregivers, restrictions on social interactions during meals, and subpar food quality.
• The food generally receives positive feedback for its variety and quality, with the chef receiving specific praise.
• The admission process is described as helpful, and the staff, from nurses to office personnel, are commended for their professionalism, friendliness, and assistance in making transitions comfortable for both residents and their families.
• Several reviews highlight the sense of community and family within the facility, with activities, church services, and family times being particularly appreciated.
• The facility is recommended for its cleanliness, beautiful furnishings, and the comprehensive care provided, making residents feel at home and part of a family.