San Juan Center

Positive Reviews:

• Many reviewers praise the hard work and dedication of the staff at various facilities, highlighting their care and compassion for residents.
• Several facilities are commended for their friendly and helpful staff, cleanliness, and the quality of care provided to residents.
• Some reviewers specifically mention the great work of therapy teams and the effort facilities make to resolve issues quickly.
• Community outreach efforts and informative staff are appreciated, with some facilities being recommended for long-term care based on the attentiveness and professionalism of their staff.
• Facilities are noted for their improvements, welcoming environments, and the sense of family they provide to residents.

Negative Reviews:

• Some reviewers express dissatisfaction with the level of professionalism among staff, citing instances of unprofessional behavior and neglect.
• Concerns are raised about the cleanliness of some facilities, with one reviewer mentioning a smell of cat pee and another highlighting issues with housekeeping.
• Parking issues and the condition of the facilities, including outdated and broken furniture, are points of frustration for some visitors.
• There are complaints about the lack of attention to residents' needs, including medication management and personal care, leading to calls for better compassion and accountability.
• One facility is specifically criticized for its handling of a serious health situation, with accusations of negligence and a lack of urgency in providing medical care.

Mixed Feedback:

• While many reviews highlight the positive aspects of care and staff engagement, there are significant concerns about specific facilities' management of resident care, cleanliness, and staff professionalism.
• The overall sentiment suggests a varied experience across different facilities, with some excelling in resident care and others falling short of expectations.