San Gabriel Valley Medical Ctr D/P Snf

Adrianna P.

2021-12-07

I only gave any stars because the nurses who helped me were extremely nice. This negative review is for the doctor who treated me in the ER. I've never had a negative experience at this facility till last night. I came with horrible throat pain, the pain was unbearable to swallow, and what does the doctor tell me? He tells me to buy over the counter drugs and gargle salt water! What an absolute joke. They also administered a covid test which I found not super helpful but I get it with times we are living in these days. He barely even looked at my throat. If he did, he would have seen all the white bumps on my tonsils like I did. Came to the Alhambra facility not even a day later and they were extremely shocked the same Gabriel doctor didn't give me antibiotics. The Alhambra doctor saw my tonsillitis immediately. The Alhambra doctor also listened to my concerns which I appreciate in the chaos of an ER environment. I want a refund for the $30 I spent on over the counter drugs that did nothing haha

Sandy B.

2021-12-01

The nurses are shady , most of the staff is fake to you , only one person I met here was respectful to me . I would not even recommend my worst enemy to come to this place . I wouldn't be so disappointed if I was treated with some respect and given some dam sympathy.

Vivian A.

2021-11-02

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All patients are expected to wear a mask too. The staff also wears gloves. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are also sanitizing in between patients. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. They also do not allow pets in their establishment unless it is a service animal.Parking: The parking lot for this establishment is decent. You do have to pay for parking. Although, I just park on the street to get free parking lol. Staff: The staff here are very calm, cool, collected, patient, kind, and friendly. They accept both cash and credit cards. There is no credit card minimum.

Angelita N.

2021-10-07

If I could give negative stars I would.. waited over an hour and a half to be seen by a Dr.. the staff was rude and very unfriendly.. when I asked why patients who arrived after me were being seen they told me it was because the were there for something minor.. I guess you have to show up with the sniffles to be seen fast here...

Leona L.

2021-10-04

I rarely write reviews anymore but I feel the hospital and staff here deserve some recognition :) I was transferred to this hospital from another one and everything went so smoothly. I have to give a huge shout out to the staff here on the 4th floor because they all went above and beyond to make my first hospital stay as comfortable as possible. The nurses who helped me included, day shift - Van, Eileen, and I cannot remember my admit nurse; also night shift - Monique, Helen! All the nurses, including the CNAs, were sooo amazing! And EVS was great too, they always came into my room to make sure it was clean.Also the physical therapy team, which included Natalie, Nancy, and Catherine! Thank you for being so patient with me and showing me how to use a wheelchair! It was so much fun being able to get out of bed and go for trips around the hallway :)And to the physicians who saw me, Dr. Kwee, Dr. J Lu, Dr. Tang, and Dr. Yip, thank you for answering all the questions my family and I had! You all helped reduce the stress that we had.I am sorry if I missed anyone! The staff here is absolutely amazing :)

Monica E.

2021-09-16

It was my first time here I had my surgery, all the staff was very nice I really recommend

Nicole V.

2021-09-14

I want to file a formal complaint but I don't know who to talk to or if they even care. I've been a patient here for 20+ years and this has been my go-to hospital. The ONLY people who were kind to me was the security guy who gave me a blanket, the CT technician/nurse and the front admin guy who needed my signature. I feel so insulted, the nurse who took care of me at the ER before I even saw anyone else was rude, insulting and condescendingly unprofessional. I told her my symptoms and just because I mentioned insomnia (among the list of OTHER MAIN symptoms I had and pain I was experiencing), she immediately said "I'm NOT prescribing you sleeping pills" which I promptly replied "I'm not ASKING for SLEEPING PILLS!"Do you understand melatonin is available OTC? I'm asking for HELP because I feel so sick, I'm not ASKING for a temporarily relief that bypasses the culprit of my pain. In addition, she kept yelling "dude" and "come on!" That's NOT ok. Especially since people come to you when they're vulnerable and physically unwell, you treat them like garbage? You need to get retrained because that's absurd. She didn't even check on me when I was unwell AND she was wearing pajamas instead of scrubs (that's not proper uniform in a hospital setting). She was also rushing me every time.Also, she began to gossip with another nurse RIGHT OUTSIDE my door! She stopped the other nurse who was asking if I was okay to GOSSIP! That nurse made me  give a urine sample but nobody took my urine sample to get in analyzed. I asked what I was I supposed to do with it, they told me to hold onto it-- for three hours really??? So you're going to charge me for a service you didn't even do?? What's happening to this hospital!The other nurse gave me a shot and an oral tablet for my dizziness and headache (but only told me she gave me reglan but which one was it, the shot or the oral tablet, also what was the oral tablet for) and I began to feel worse. Also I was bleeding after the shot, and if my mom didn't request a bandaid from them, the blood would have stained my shirt (and that would have been the SECOND TIME a nurse did that to me at this hospital).I want to make a formal complaint against that nurse and the quality of treatment I received. This is not okay. She was kinder to the older patients, but she was also rude to my mother (at the beginning, the security guard requested we show our covid vaccine card, but the nurse told me to forget it and separated me from my mom, and at this time I'm not feeling well, so I was confused and shocked). We were being discriminated against and no one reprimanded her for it because the negligence was allowed to be done unto us by her. I didn't see her act like that with anyone else and ESPECIALLY when the PA was there.

alex F.

2021-09-13

Nicole, please don't send me on a waste of my time calls. I called the number you suggested on this post and they had no clue to what I was talking about. Even disconnected the line. I asked for you and they didn't know you either. Ridiculous.

Fannie A.

2021-09-11

This is my second review about this hospital.  This time I was the patient.  I was in the hospital for a minor surgery.  From the beginning till after surgery, I have received such good care from doctors and nurses.  I can't say enough good things about them.  They didn't pay me to give good reviews.  I truly gave this hospital an A+ for services and every one make you feel at ease especially when you are anxious about the procedure.  I have gone to different hospitals and I really like this one.

Yanjie A.

2021-09-09

Terrible hospital! Poor care! They hire racists! The doctors and nurses here are terrible. They don't care about their patients. That Hannah MD is the worst! She's rotten to the core! She speaks Chinese, but she deliberately makes it difficult for patients who speak Chinese! Just because he didn't speak English. She deliberately ignored her patients' questions and was unwilling to answer or offer help. Patients are getting worse under her watch, she is killing them with indifference and inaction!!

Tommy T.

2021-09-02

I gave myself some time before writing this so I can provide a fair review. I have always looked up to medical professional throughout my life. The fact that their career is to provide medical care for those in need is a reward itself. However after my 3x experience at this hospital in the ER department made me loathe nurses. I never thought I would say this but the nurses that were taking care my mom here are the absolute worst. I, now, cannot fathom why nurses are well respected. I am sure the majority of them are great but in my experience the nurses assigned to my mom's case were horrible. I wish I could say they were short-staffed but my observation leads me to believe they just don't care to provide the care their patient's need. It really boils my blood that a simple request such as a vomit bag should not demand multiple reminders in a span of ONE HOUR. If everyone was not so chit-chatty about their personal life in the ER then maybe things would get done quicker (I was there for multiple occasions over 4 hours each observing everyone). My mom passed away here.. so it hits harder than most. Her last experience here will haunt me for the rest of my life. She had forgotten to eat dinner before I took her in and she was starving. Originally they were not able to give her anything to eat until her BP got better but I had to ask the nurse FOUR TIMES in the span of TWO HOURS to get her something to eat after she recovered. I was very patient with the staff, allowing them time as I know the ER gets busy. It was my fault that I was not demanding enough and did not following up sooner. I gave them the benefit of the doubt. At one point I had to march out and find the assigned nurse myself. She assured me she would come soon and did not come til 30 minutes later only to say that the kitchen was closed. I literally had to beg to get her ANYTHING to eat. My mom did not care, she just wanted something to eat. She came back 20 minutes later with apple sauce and jello. That was enough for my mom but the nurse took HOURS. I would like to personally thank Jasmine in the ICU for her care of my mom. She truly made a difference in my life. I will always remember what you did for our family, giving us the opportunity to speak to mom one last time and allowing us to say our good-byes. Mom had the opportunity to see us all as a family one last time. Jasmine, without you, my life would not be the same. Thank you with all my heart.Til this day i still cannot drive pass this hospital without thinking about the horrible experience we had in the ER.

Anna X.

2021-08-31

The ER is really horrible.I had kidney infection，but the doctor Rico refused to do IV for me.He is not a doctor. He is a really bad person！

Lele Song

2021-06-01

Absolutely terrible first impression of this hospital. The gentleman at the check in was ok. But, the young lady at registration would be the worst healthcare staff I ever experienced. She probably believes herself is an angel, but she actually make people sick.

Karen E.

2021-08-02

This facility is very poor. There are no paper towels in the visitors bathroom, and the TWO numbers posted to let staff know are both incorrect/out of order.The nurses only check on patients if you call. No one tries to feed my dad. It is a hospital where you had better be there 24 hours a day. My dad is often left in dirty diapers. Go to Huntington Hospital if you can!!!

John P.

2021-07-31

I was blown away by the service I received here I have an autistic daughter and normally I have my wife with me but at this point in time I did not I was alone just me and my daughter my back was in horrible pain the nurses the security the doctors did everything in their power that they could to help me went far out of their way and I am just blown away by the respect that they gave it to me by the understanding that they had with my daughter and her behavior I just would not ever go anywhere else I highly recommend them my mind is blown such beautiful people were here thank you San Gabriel hospital thank you so much for helping me today

Han A.

2021-07-22

Best at ignoring patients...The nurse ghost the patient.Never get to see the doctor until the second day.

Agnes P.

2021-07-14

It was the very first time I've been to SGVMC...on June 23rd 2021 to have my cataracts removed and  a Toric  Lens implant ....the staff were all very friendly and efficient....this place is the center of TLC...

Anya I.

2021-07-11

I had a very positive experience at the SGV ER! I was in a very painful medical crisis and the doctor, nurses, and all staff were very accommodating and caring, working well together as a team to make sure I was as comfortable and safe as possible. The wait was short and I was out of there in no time feeling much better immediately after, with less pain. It was probably the most stress-free trip to the ER I've had, despite the intense level of pain I was in, because I felt like I could trust the team. :) Thank you so much to all the staff who made my medical crisis bearable and provided me with better care than I could have imagined!

Lisa Chan

2021-12-25

I don't give the 1 star lightly. I feel forever grateful to the healthcare workers who have helped us and cannot begin to express my gratitude towards them. With that said, SGVMC was the absolute worst. When I drive by and see "Heroes Work Here" I cringe and think "do they? do they really?"It's normal to worry about a loved one whose been hospitalized, but to have to worry about the quality of health care is, in my opinion, absurd.The amount of angst and horror this Hospital has caused my family is simply put, the worst. It was so bad that my entire family (including extended family) have switched insurances to ensure they can go to NOT this hospital. (Medicare + supplemental will ensure you can go to another facility).Spoke to a lawyer about legal action and it looks like the best option for accountability is reporting them (vs legal action) so that's what we've done.Nurses (They don't care)My loved one needed help sitting up to eat and asked the nurse to raise the side bar so she could utilize them as leverage to get up. The nurse said "this is not my job" and left. When my loved one complained the nurse yelled at her. I was one the phone and heard it all, I was mortified. We escalated and got an apology but only AFTER I spoke to the nurse in charge.Surgeons (They fall short).Dr. Schlaerth operated on my loved one but shouldn't have.- Background:Our case is complicated and is by no means textbook, which was obvious based on initial images. Meaning, any doctor/surgeon should have put in extra care into decision making.- Straight Up NegligenceDr. Schlaerth operated on my loved one with the intention of doing a full hysterectomy. Once inside he saw that there was no need and closed her up without performing a hysterotomy - we were inaccurately diagnosed. They were transferred to another hospital where the misdiagnoses was confirmed and surgery was delayed since they had JUST had major surgery with Dr. Schlaerth. When I asked the new surgeon if they would have operated given the images they received from Dr. Schlaerth they said "no, because it doesn't look like it's the uterus."Lack of Kindness- I could not visit my loved one due to Covid restrictions and was told by the nurse Dr. Schlaerth would call before surgery to provide an update -no call. I was then told Dr. Schlaerth was busy and would call post surgery to provide an update - no call. I googled his office and called his office but was not able to reach him. It wasn't until I utilized my network to find a mutual connection before I got a call/update, and this was 3 business days after the surgery.General ThoughtsI don't doubt Dr. Schlaerth is able to do hysterectomies successfully and without a glitch. But his negligence in actually diagnosing, in critical thinking, in gathering the right people to the table to identify the issue, or even identifying when he can't help, and when he has to send the patient to a bigger teaching hospital -- he falls short. When it really matters, he falls short.Stealing (They Steal)I bought cookies to be delivered to my loved one's room so they could hand it out to nurses/staff who have been kind/helpful. To be honest, there was a fear that my loved on wasn't being properly taken care of so we were hoping the cookies would be somewhat of a bribery so nurses would come in to check in on our loved one. I put the cookies in a bag, with a gigantic note over the cookies (covering the entire opening of the bag) indicating this bag should be delivered directly to room xx. ( I had to drop off in the lobby due to covid). In the 5 mins from drop off to room delivery 3 boxes went missing. This means someone had to read the note that was taped over the boxes, ignore the note, and steal them. This happened multiple times since I did multiple drop offs during our 1.5 week stay.

Yesica Ramos

2021-12-18

Este hospital no etienden bien yo le dos cero Estrella es orible la Semana que paso trege mis gemelos pero me dicen que solo uno esta emfermo y el otro no cuando Los 2 tienen Fibre y solo un bebe le atendieron le dieron medicina y mi otro bebe que no atendieron se emfermo grave el doctor me dijo que Los tragera otra vez pero una emfermera me dijo ya le dijimos Antes que no traiga asu bebe Aqui no tenemos pediatra me dijo la verdad espero que consideren Antes de ir con sus bebes

Maria Lopez

2021-12-01

Todo muy limpio y ordenado

Isaac B. Tanihaha

2021-11-01

The Pasadena Fire Department paramedic took my mother to the ER in this hospital. The welcoming nurse on the night shift was friendly. The attending nurse was friendly as well. Dr. Rico was thorough in his explanation about the issues at hand. He installed a breathing tube inside her. I am thankful for his response and action.Unfortunately, the morning ER team was not up to par. They were rude. Not friendly. Argumentative. And another minus point is that the ER tested my mom to be COVID negative, which I found out later on in Kaiser LA to be false.The ER facility is terrible. The bed my mom was on is broken. The room was extremely small. The walls were not fresh. It feels old.I would give this ER a 2 ½ or a 3 stars if it hadn’t for Dr. Rico’s outstanding performance.

Wendy L. Zamora

2021-11-01

Si pudiera darle 0 estrellas se la daría! Antes de traer a mi hijo a éste hospital hubiera revisado las calificaciones que la gente le ha dado, (tiene 53 reseñas de solamente 1 estrella, con los peores servicios que un paciente pudiera recibir en un hospital). No entiendo cómo es que el gobierno le permite a éste hospital mantenerse abierto.Mi hijo tenía 104' de temperatura y mi esposo lo trajo a emergencias a media noche, la señorita del mostrador lo registró y les dijo que esperaran afuera (a pesar de que estaba haciendo frío y mi hijo ardiendo con calentura), pasaron 45 minutos y nadie salía del hospital ni daban ninguna razón de nada, entonces mi esposo entró para saber qué estaba pasando y les dijo (a la señorita del mostrador y un chófer de ambulancia) que estaban ahí, que mi hijo tenía mucha calentura, dolor de cabeza, garganta y huesos, parecían síntomas de Covid y realmente ni les importó, simplemente le dijo la señorita a mi esposo que siguieran esperando, que alguien los iba a atender. Pasaron otros 40 minutos y mi esposo regresó al mostrador y pidió que alguien atendiera a mi hijo o se lo iba a llevar a otro hospital, inmediatamente una enfermera les dijo que no se fueran, que enseguida salía una doctora y la doctora nunca salió. Pasó media hora más y mi esposo se desesperó y se llevó a mi hijo de ahí. Ni parece que a los empleados de ése hospital estén interesados en la salud de la gente. Jamás regresaríamos aunque nos estemos muriendo. Ah y por si tuvieran duda de que tal vez no había suficiente atención médica debido a que hubiera habido muchos pacientes, no era el caso, de hecho estaba vacía ésa área.

Monica Esparza

2021-10-01

It was my first time in SGMC here I had my surgery, all the staff are very friendly I really recommend

Robert Louise

2021-10-01

AVOID THIS HOSPITALRude and lying NURSES . Absolutely no experience NURSES.And if you complain calling security and sending you out.

Patricia Opbroek

2021-09-01

My husband was taken here as over flow from Arcadia and Huntington but the staff in ER was excellent to my husband and family. He needed a vascular surgeon and they did not have one but they found one for him and they cared for him with the utmost care until he could be transferred. I can’t say enough on how much me and our family appreciate their efforts and excellent beside manor. Great job

Brian Ocaranza

2021-09-01

There is a nurse and maintenance guy who steals from patients. Be careful with your stuff give your valuables and money to your family. They went through my uncles stuff and took all the money from his wallet. We report it but they didn’t seem to care.

samuel romo

2021-08-01

Worse Hospital in the SGV. Triage Nurse is horrible. She’s way to aggressive shows no sympathy. Been waiting for over 3 hours just to only be triage. I been in the waiting for over 3 hours. I feel like they just forgot about me.

Oscar Castellanos

2021-07-01

Nurses are very nice taking care of my mother

Roni

2021-07-01

Security guards here are every name in the book. This young guy thinks he can be rude when there’s an emergency with my 90yr old grandmother. I understand there are rules but if you hate your job so much do something about it.

AngiEddy Altamirano

2021-06-01

My husband was transported by ambulance he was seen. In the er. The staff was very attentive to all of his needs he got exceptional nurse care from Sheerie🙏❤️I couldn't Thank her enough they made sure he got something to eat after a couple of hours in the er. All the Drs were great and so was the staff from all the other departments! They released my husband after a few hours with great resources for his condition! GREAT ER ❤️🙏🌼

Pame Martinez

2021-06-01

Me encanto la atención de ese hospital todas las enfermeras fueron muy amables mis días en el hospital fueron excelentes buen trato para mi y mi bebé

Marco Alarcon

2021-05-01

When a sudden health concern looms over your baby’s well being, your immediate instinct is to take them to the ER, believing your child would be attended right away. Unfortunately, here at San Gabriel hospital it was not the case. I painfully waited for 30+ minutes until we finally had a nurse check my baby. The reason for said delay” was on being ‘very busy’ with other patients. I understand that there are others too, however, when you come directly to the ER it’s due to an emergency that has surge. I wholeheartedly believe that if there is a rising health concern in regards to your baby, then it would be of priority for the hospital to attend such emergency. It’s extremely frustrating being in a situation like this and then seeing from the news, how thieves are better taken care of when injured and even, safely escorted to the hospital. Overall, I wished my child would have been attended immediately or at minimal, checked by a nurse as we came in rather than wait for 30+ minutes.

Maria Cervantes

2021-05-01

Dora cruz muy buena me gusto como trata a mi comadre que es su paciente con paciencia y cariño😉

Omar Medina

2021-05-01

Don't come here if you don't have insurance and value your life. My fiance is CURRENTLY being seen here allegedly a doctor here reached out to a specialist for a procedure and the specialist said he can not do it because she does not have insurance which is illegal. It is a developing ongoing issue I am trying to help her with. They told her that she needed to go to a County Hospital i.e.one that deals with a majority of people who are uninsured (from my understanding).... They can say it is not an emergency procedure that they only need to do whatever stabilizes her or whatever bull excuse they want to come up with. If this happened to any of your loved ones i know you would be just as outraged as me, so hear my warning do not come here if you do not have insurance or at least know how to defend yourself from these people who claim to do their jobs for the people, regardless if they do or don't do it for the people, that is what you can expect to receive here****Update they did everything possible to help my wife, did the test they should have done, gave us medicine , we are discharging her from this terrible hospital.... Great medical care though very attentive...