Royalton Place Assisted Living

Evelyn W.

2018-03-02

Please do not send your loved ones here. If I could give this place negative stars I would. I've worked with many family members and individuals who have lived here. They will promise you excellent care through the end of life, they'll take lots and lots of your money, and then with the slightest complication (ie: natural complications with aging) they'll send you away  saying "We can't provide for you". Mind you, there will be no reimbursement available. You'll pay for a certain service, they'll promise without delivering and you'll be left to figure out another costly plan B. I am appalled at their lack of honesty, compassion or follow through. I truly hope this place soon shuts it's doors forever so that the aging population stops getting ripped off and starts getting the quality care that they need and that they pay for.

Angela M.

2017-04-22

This place is deceptive. They sneak around making you believe everything is fine while conjuring and plotting. If you work hard but are not in the click you are considered a threat. If you realize what staff is really up to and try to do anything about it you get canned. They under pay so staff is under qualified. They bring people in that the state would never approve to be assisted living. They bring people into respite with the idea that they might be able to talk them into staying but the last three never stayed more then a few months. The food is pressed and artificial. There is no fresh food everything is bagged and frozen. Memory care gets left overs and pays more. One day they received burger and pork chops mixed together. Never do they receive quality fresh food. Unhealthy snacks are put out everyday. The residents gain so much weight that it ends up putting them in wheelchairs because their frail bodies can not handle the rapid change. Do not go here and believe a single smile giggle or story that is told to you!! Appearances are not true. The rooms are falling apart and the new maintenance manager came to work after a tooth extraction and was so high he had to sleep it off in the basement.

Colton W.

2016-04-07

This is my great grandmother's memory care, and it is a great place. It is always fun to visit, and there are usually fun activities in the dining room, like puzzles or arts & crafts, and if not, there is a movie on the big-screen TV. The staff are always helpful, caring, and optimistic, and are always taking the seniors on excursions. The dining-room accesible outdoors area, guarded by 7-foot tall fences, is beautifully decorated with flowers and grass, along with having tables. So, what are you waiting for?

Angel H.

2016-01-18

My grandmother has lived here since 2009. It's gotten worse and worse every year. In 2012, one of their employees stole all of my grandmother's valuable jewelry from her (then independent living) apartment. It was over 40,000 in jewelry. It was all that she owned of value. A police report was filed, but nothing ever came of it. There was not so much as an apology or a free month's rent. There are a couple of employees who have been there for a very long time and are absolutely wonderful. Unfortunately, everything else about Royalton Place is awful. We're looking forward to the day that we can move her out of there and in with us. Until then, we just have to watch closely to ensure that her needs are met because they certainly won't. Don't let your loved one's move in here. The management and owners care about money not about people.

Mei W.

2015-02-22

Had a tour and it was amazing. I have visited many memory care communities and usually most of the people are very complacent with lost stares into space. Not where anyone wants to end up. It shows that Ann and Desiree worked really hard to make Royalton Place a nice home for folks with Dementia and Alzheimer's. I have never seen a more active group other than the ones still living at home. It is also great there is an adjoining Assisted Living so a couple can live together when one has memory issues. It is awesome the care and love that shows through from the staff. Great job!

Mike Bischoff

2021-09-01

On Thursday, 8/19/2021, between the hours of 9:30 and 10:30 am, I had a tour of Royalton Place. I'm looking for a facility where my Dad (who has Dementia) could live. I met with "Skip" Hanen (Sales Rep. with an impressive "Director" title on his business cards and a total of THREE months experience). I explained that I was looking for a facility where SERVICE (DIRECT patient care) was the priority. Aesthetics being a distant second. Skip "seemed" attentive and even took notes. We then went on our tour. Skip showed me the "Memory Care" wing which was secured via locked (key-pad) doors. In addition, the patio area for the residents is behind a 10 to 12 foot iron fence. These features aren't designed to protect the residents from the outside world....it's designed to prevent the residents from walking away. SO...Skip showed me several small, single resident rooms. They were clean, freshly painted and start at 6,000 per month. Additional "Staff" services cost upwards of 3,000 per month. While on the "Memory Care" wing I asked about "staffing" and if an ON-SITE RN were on duty and if I could meet with them. The Nursing Station was locked, NO RN, and NOBODY could find the key to show me the nursing station (nobody could get in). Further, there were NO "Techs" or "Aids" present (anywhere). Finally I was told that their facility RN was away at "class" but on-call (same word-for-word excuse I've read about elsewhere). Skip told me that the residents were provided numerous activities throughout the day. I saw NO-such "activities" while there. All I saw was ONE kitchen aid and TWO janitors during my entire visit. This wasn't some-sort of unusual circumstance or off-day. This was a normal Thursday morning. For between 9 and 10 thousand a month I would put my Father in a "polished" pig with NO on-site medical staff ? I've heard this before, especially when it comes to the Royalton Place. Considering my Grand Father once resided there (under a previous owner) I would give them the benefit of the doubt. What an eye-opening experience.

Ellen Finley

2021-05-01

We had a terrible experience at the Royalton. Although many good people work there the new Cooperation that owns it is basically heartless. Don’t move your loved one in here.

Dan Price

2020-01-01

We checked out this care facility for our mother Annie on line and in person. At every step we were impressed with the quality of the people working there and the soft gentle care that they gave each resident. We would hear the girls say "I love you" often to all the people there in the memory care wing and by the time mom passed from her dementia, we felt that she had the whole staff family around her and us supporting us to the end. We cannot thank them enough for their wonderful work caring for mom and making us feel welcome in our many visits this past year. We will recommend them to everyone that wants to hear of a good place where you don't have to worry about your loved one being ignored. Special thanks to Christy, Samona, Alexy, Karen and Naomi for their loving care.

Alyssa Willard

2020-01-01

Royalton was recently bought by Cascade Living Group this year and they've done an amazing job of upgrading care, training staff, etc. I encourage anyone who's looking to move a loved one into a senior community to check it out!

raeleen pierce

2020-01-01

Royalton Place is a great place i have been to soo many other facilities and this place tops it. the staff works as a team they communicate the residents look very happy and the buildigng is beautiful. The food tastes great and the service from the staff kitchen make u feel like you are in a resturant and not is a dinning room. The facility acomidates for assisted living and memory care witch is soo nice.If you want great care for your loved ones Royalton Place is the Best

Kristen Arntzen

2020-01-01

Staff are kind, helpful and care about the residents

Sam walker

2020-01-01

Amazing staff, very nice roomskoo

Aja Schindler

2020-01-01

I have occasionally volunteered for the memory care center at Royalton playing music for the residents. It's such a wonderful and loving environment and I always see so much love from the staff working with the residents. They truly love and care for their residents and you can feel it just being in the environment. The memory care coordinator, Alex, has a heart and passion for the people he takes into care at Royalton. He is a wealth of experience and knowledge and I would trust him with the care of my dearest family.Update: My husband left Royalton, on good terms, for an administrator position at a different facility. He was sad to leave as he loved the residents and staff deeply, but it was an important step in his professional development and as there hadn’t been any opportunity for advancement at Royalton, he found an opportunity elsewhere. Recently, he stopped by to give hugs and love to the residents and staff. Immediately following, we received an email and two letters sent at different times via post informing him of the company policy; in short, that if he returned to the property without approval from the director, Holly, the police would be called. That seemed like a very severe and inappropriate response to a beloved former coworker stopping by for a quick hug. Then, we received a text from a friend that still works there showing a bulletin placed in an area where anyone could see, first listing their “no trespass” policy and then a following statement that if anyone sees my husband on the property to notify the director immediately. This is a hugely inappropriate response and very undeserved. My husband and I both gave a lot to this building and it’s residents I am deeply disappointed by the management in this facility and their continued tone deafness to the hearts and minds of their employees and residents. What message does this send to those who loved and admired my husband for his incredible hard work and attentiveness to family and resident needs? We lead with love and kindness always. We wish Royalton Place would learn to do the same.

Arvinadam Fred

2020-01-01

I was med tech to this place I loved my residents, I learned so much from here it makes me better healthcare worker, we have awesome administrator, co workers willing to do their best for the best of our clients.

Nathan Houser

2019-01-01

I have worked at Royalty place for almost a year I'm a Med Tech in MC I really enjoy how much respect the staff show to the residents. This is a great home away from home for your loved one.

Emily W

2019-01-01

Please do not send your loved ones here. If I could give this place negative stars I would. I've worked with many family members and individuals who have lived here. Royalton Place will promise you excellent care through the end of life, they'll take lots and lots of your money, and then with the slightest complication (ie: natural complications with aging) they'll send you away saying "We can't provide for you". Mind you, there will be no reimbursement available. You'll pay for a certain service, they'll promise without delivering and you'll be left to figure out another costly plan B. I am appalled at their lack of honesty, compassion or follow through. I truly hope this place soon shuts it's doors forever so that the aging population stops getting ripped off and starts getting the quality care that they need and that they pay for.

Dorian Arcuri

2018-01-01

I have worked for this amazing company for over 15 years. I needed to write this in response to some negative comments written on one of my sister properties about the company I love and am so proud to be a part of.BPM is owned by Walter Bowen, who is a resident of Portland. This wonderful man’s commitment to Senior care is straight from his heart. The people he has entrusted with his legacy on a corporate level share his passion, vision, and are the very best in the Senior living world.I have worked side by side with our corporate team for my entire tenure here and have always been supported by them in a professional yet loving manner. They allow me to grow and thrive while adhering to guidelines put in place to achieve success through integrity of self and company.I have worked in a corporate environment for over 40 years and truly found my home at BPM senior living.

Tom Webber

2018-01-01

Anything run by this parent company needs to be avoided at all costs. It's a constant stream of new employees, poor support from their home office and a corporate management team equal to a group of 12 yr old's. Ask to meet the RN and see if they even have one. If they tell you they're out of the building, ask for a specific appointment and a business card. My guess is that they'll be unable to produce either. Until this company gets turned around I'd suggest running in the opposite direction.

Heidi Hunziker

2018-01-01

The staff and caregivers are extremely friendly and caring. I love the games director always super high affinity with all patients and creative. Whoever puts on events is choosing a good mixture of performers, inviting churches, who do a wonderful job.The menus with soup and main dishes are good looking and tasty.The dining area and recess areas always clean and looking nice with flowers.A lemon water stand by reception keeps everybody hydrated.The only negative aspect is the daily sugar desserts at lunch and dinners.For memory care patients especially counterproductive as Alzheimer's disease etc .will worsen tremendously with sugarintake as per latest health research.

Deborah Zahler

2018-01-01

Royalton Place is a great place to work. Clean beautiful building, friendly staff and residents and not too big :)

Richard Tobin

2018-01-01

Great staff, excellent care, very nice rooms and excellent food.

Angelique Harkins-Taylor

2017-01-01

Don't be fooled. Royalton Place management is excellent at at creating an appealing facade. They make everything look really shiny and pleasant. It's not. They care about one thing: making money. If your loved one is relatively self-sufficient and lucid, this is not a bad place to be. If that is not the case, you're in for an experience like all those nightmares you've heard about...neglect, indifference, thievery...scary stuff. Trust me. We've had years of experience, and it took awhile to figure it out because they're great at hiding it. Through countless directors and management staff, one thread remained the same...an interest in getting as much money as possible and a disregard and blind eye toward abuse and neglect. Our mother is safe now and out of this place.