Rollingbrook Rehabilitation And Healthcare Center

The reviews for RollingBrook Rehabilitation are mixed, with some expressing deep dissatisfaction and others praising the facility and its staff. Negative comments frequently mention a lack of care, unprofessional behavior among the staff, and issues with medication and meal management. One reviewer stated they would not recommend the facility even for a house plant, citing uncaring staff and patients being ignored. Another shared a distressing experience where their mother's condition worsened during her stay, leading them to seek alternative care which resulted in improvement.

Conversely, several reviews highlight positive experiences, with one family member giving a 5-star review for the exceptional care their mother received, emphasizing the staff's effort in communication and kindness. Another review praised the facility for its handling of COVID-19, maintaining a comfortable environment for residents. A particularly happy reviewer mentioned the improvement in their parents' physical health and happiness since moving to RollingBrook, attributing it to the staff's genuine care.

Some reviews pointed out the facility's cleanliness and the dedication of most staff members, with one person wishing they had known about the place when their grandmother was alive. However, complaints about understaffing, inattentiveness, and a focus on profit over patient care were also common. One reviewer criticized the facility for trying to discharge their great-grandmother prematurely, while another was appalled by the lack of professionalism in handling their inquiries.

In summary, while there are instances of commendable care and dedicated staff at RollingBrook Rehabilitation, significant concerns about the quality of care, staff behavior, and management practices have been raised, suggesting a deeply polarized experience among reviewers.