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Riverwood Health Care
5320 Carrington Circle, Stockton, CA 95210
Based on 121 reviews
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Services and Housing Options
Memory Care, Nursing Home, Respite, Skilled Nursing, RehabilitationEstimated Pricing
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Riverwood Health Care Description
We are passionate about serving others and promoting life-long wellness. The Riverwood Healthcare Center is renowned for its exceptional staff. Our skilled and compassionate team of professionals are dedicated to providing the best possible care for your loved one. It is our goal to help each resident meet his or her full potential and return home to you healthy and happy. Our attentive nursing and rehabilitation teams are available 24 hours a day to help make your recovery possible. Our topmost priority is the health and wellbeing of our residents, and everyone on staff works together to make sure each resident gets the care they need.Dining
At Riverwood Healthcare Center, each resident's dietary needs are taken into account when crafting their individualized meal plan. Our in-house chef provides residents with a variety of healthy food options to choose from. Our menu has something for everyone, whether you're looking for a hearty breakfast to start your day or a light lunch before hitting the beach. We've got everything from protein-packed omelets to fresh vegetable soup to oven-baked chicken breasts. And of course, we can't forget our famous dessert selection! We offer a variety of beverages and healthy snacks to our residents throughout the day.Price Comparison
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Amenities
Riverwood Health Care offers a wide range of amenities to its residents. Residents can play card games and board games or partake in arts and crafts. Television shows are available for entertainment, as well as Friday afternoon socials and weekly outings. There is also weekly entertainment and birthday singing grams. Residents can also look forward to holiday parties and festivities.Services
Riverwood Health Care offers a wide variety of services to meet the individual needs of each patient. Patients receive individualized care plans that are tailored to their specific health care needs. Specialized wound care, catheter and colostomy care, enteral administration (feeding tube), pain management, diabetic management and education, intravenous therapy, transportation services, laboratory testing services, ileostomy care, imaging services, mental health services, vision dental and audiology services, IV therapy and dementia care are all available at Riverwood Health Care.Health
toileting
24-hour care
neurological disorders
grooming
catheter and colostomy care
bathing
therapists
diabetic management and education
registered dietitian
enteral feeding program
occupational therapy
restorative nursing
hospice program
laboratory testing
dressing
dementia care
pain management
intravenous therapy
medication management
ileostomy care
nutrition and hydration programs
iv therapy
physical therapy
therapy services
rehabilitation services
specialized wound care
speech therapy
mental health services
Activities
art
Services
audiology services
respite stays
transportation services
Amenities
gym
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Information from Centers for Medicare & Medicaid Services
This nursing community has been given an overall rating of 4 out of 5 stars by The Center for Medicare and Medicaid receiving 4 stars on its health inspection, 4 stars on its quality measures rating, and 3 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 4-star short-stay rating and a 4-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 04/01/92 and is run by a for profit organization. It is a large-sized nursing community with 99 nursing beds. Currently, there are 92 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.Alerts from Centers for Medicare & Medicaid Services
This facility has not been given a health inspection within the last 2 years. This facility has been given 2 fines by The Centers for Medicare & Medicaid Services for a total of $10,400.00. The facility has also had 9 substantiated complaints reported in the last 3 years that resulted in a citation. The facility has had 3 facility incidents reported in the last 3 years that resulted in a citation.Overall Ratings
Riverwood Health Care Nursing Home is lauded for its impressive performance, securing a 4-star overall rating, which is the second highest possible. This places the facility in the top 30% of all nursing homes in terms of overall rating; an achievement that surpasses the state's average. Bolstering this performance, the nursing home also scores a 4-star health inspection rating, situating itself once again within the top 30% of all facilities in this category, and exceeding the state average. Furthermore, it boasts a sturdy 4-star quality rating, ranking in the upper half of all facilities when it comes to quality. Despite a slightly lower ranking compared to the state average in this particular aspect, Riverwood Health Care Nursing Home still promises an above-average service.Staff Ratings
Riverwood Health Care, a nursing home, excels in providing its residents with superior care as it is ranked in the top 20% of facilities when it comes to nursing aid staffing hours per resident per day, offering 2.78 hours, markedly above the state's average of 2.51 hours. Moreover, with an impressive record in LPN staffing, placing in the top 10% of facilities, it ensures 1.36 hours per resident per day, outdoing the state average of 1.21 hours. However, it falls behind in RN staffing hours, ranking it in the bottom 30% of facilities, by providing 0.37 hours as opposed to the state's average of 0.57 hours. Despite this, Riverwood ranks among the top 30% of facilities for licensed staffing hours per resident per day, providing 1.73 hours, narrowly trailing the state's average of 1.78 hours. Significantly, the nursing home outshines most by securing a position in the top 10% for its physical therapist staffing hours, catering to residents with 0.16 hours daily, almost twice as much as the state's average of 0.09 hours.Covid Data
Riverwood Health Care, a respected nursing home, prides itself on maintaining high vaccination rates among both residents and staff. The facility finds itself in the upper echelon of institutions, specifically in the top half, in terms of ensuring their residents remain up to date with the latest vaccinations. Despite the impressive ranking, the resident vaccination rate of 66.7% sits marginally below the state average of 68.7%. However, when it comes to staff vaccinations, Riverwood Health Care excels considerably, boasting a rate of 71.4%, dramatically surpassing the state average staff vaccination rate of 45.8%. This stellar rate places the nursing home in the top 20% of all facilities in its category and demonstrates their commitment to ensuring staff health, and by extension, resident safety.Quality Measures
Riverwood Health Care is a standout nursing home with a four-star quality measure rating, placing it in the top echelon of care facilities. Notably, it ranks in the top 20% of nursing homes with the least percent of residents experiencing one or more falls with major injury, boasting a rate of only 0.88%, which is significantly lower than the state average of 1.78%. Riverwood's resident-focused care is also reflected in its low weight loss figures, with only 12.43% of its residents struggling with excessive weight loss, although this rate is, regrettably, considerably higher than the state average of 5.14%. Furthermore, the facility's personalized care support is illustrated by the fact that only 8.21% of its residents have an increased need for assistance with daily activities, which is slightly below the state's 8.52% standard. And in another favorable contrast, only 8.12% of Riverwood's residents require antianxiety or hypnotic medications, a figure considerably lower than the state average of 13.75%. This data emphatically reaffirms Riverwood Health Care's position as a leading nursing home that puts its residents' health and safety first.Emergency and Hospitalization Quality Measures
Riverwood Health Care, a nursing home facility, has demonstrated various performance metrics that place it within different percentile brackets among other facilities. When examining hospitalizations per 1,000 days, Riverwood Health falls in the lower 20% of facilities, with a rate of 2.62, surpassing the state average of 1.89. In terms of outpatient emergency department visits per 1,000 days, this institution is also situated in the bottom 20% bracket, as its rate of 1.72 is notably higher than the state rate of 0.92. On another note, considering the percentage of short-stay residents who had outpatient emergency department visits, Riverwood again falls below average, ranking in the lowest 40% of facilities with a value of 13.77%, higher than the respective state average of 11.22%. However, Riverwood Health has shown to perform well in terms of rehospitalization after nursing home admission for short-stay residents. Situated in the upper half of facilities, its rehospitalization percentage stands at 21.19%, which incidentally is lower than the state's value of 22.01%.Healthcare Nearby
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My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
By clicking "Get Exact Costs", you agree to our Partner's Terms of Use. You also consent to receive calls and texts, which may be autodialed, from our partner and our partner's customer communities. Your consent is not a condition to using the service. Please visit our partner's Privacy Policy for information about their privacy practices.
Reviews
General Staff Rating
Care Staff Rating
Food Staff Rating
Cleanliness Rating
Activities and Services Rating
yes river wood is a nice facility and is very clean
Absolutely the best !!! Awesome staff and a 5 star beautiful facility ❤️✝️😊
Greatful to work with the best nurses in town! Patient care is our priority😍 I would recommend this place to my family & friends, not because I work here it's bacause I know they will get the best care away from home.
My husband just spent a week there and the staff was just wonderfull. They made sure he had enough to eat and his room and the facility was clean and smelled fresh. He got his therapy everyday and happy to say he's back home now.
Great family atmosphere the one of a kind caring people taking care of your loved ones.The only place in this area with a respiratory therapist on site.
I just spent 3 weeks at Riverwood Healthcare Center. in Stockton recovering from a TIA (mild stroke). I wasn't looking forward to it but Riverwood changed my mind. The entire staff is fantastic, they are all loving, caring & professional. They treat you with respect & they treat you like you are part of their family. If I ever have to go back in for physical rehabilitation, I will go nowhere but to Riverwood. I thank, each & everyone at Riverwood for making stay easier on me & for their fantastic care they gave me. I have to make a special shout out to the physical & occupational employees at Riverwood. You guys are the BEST! You really helped me get back my confidence & my strength. I promise you that I will continue to do my exercises, so I can be safe in my home. God Bless You!!!! Going to miss you all. Laura Cranford
I have had the pleasure of visiting Riverwood on two occasions. I was greeted by friendly staff both times. The place looks and smells good. This place really prides itself on providing world class patient care and customer service! I would recommend them to anybody that is looking for a nice, clean skilled nursing facility in the Stockton area.
I do not recommend the this facility for you are your family memeber I was just released from here spent a month and other then the excellent cleaning staff and the therapist Jim and about 5 cna and about 2 nurses this place is terrible the staff will steal your belongings that you came in with overnight staff will have u waiting all day when u press your buzzer the food shouldn't be severed epically breakfast they are very unorganized the staff that don't care don't care at all always make thing your fault when it's theirs all they want to to do is sit in bed all day long always have attitudes about everything I ask for a complaint for 3 times and never got one the showers is in the janitor closet with all the dirty stuff look nice on the outside but very bad Energy in the inside if you do have family that is there make sure you talk to them and always call riverwood to check up on them so they know they have family if you really wanna know how it is talk to your family member and over clients there
Relationships and the way of doing business with a Healthcare Center during these difficult Pandemic times is trying and difficult for both the Hospital and for the patient. What I want to address is the way Riverwood is dealing with patients during this difficult time. I am here at this time due to left sided weakness and rehabilitation to me so has a double amputee. I can get the help I need from the entire staff and specialist that are working with me for the ability to go home stronger to be independent enough to be able to live with Gloria at home with her providing me with minimal assistance. The people here at Riverwood go way out of there way to make us the patient comfortable and allow us to work with them to rehab us. Great staff. Great CNA's and RN's. The therapist both PT and OT are excellent. If you need a rehabilitation hospital. Then this is the place to be. The administration and his Staff are excellent. I really enjoy this healthcare facility. If you have a bad experience here. Then you are not working hard enough with them to get yourself better. I hope you never need these special services but at least you have a great place to choose. Robert T Peterson Room 15 bed A. Excellent service and great food and care.
I have recommended many people to come to Riverwood Healthcare Center for their short term rehab. They are a great facility who provide excellent care as evidenced by their 5 out of 5 star CMS rating. It is a beautiful and clean building that has experienced and competent staff. They have a fantastic therapy staff who work miracles every day! And the building is COVID free!
In looking for a Rehab center to help me get back on my feet...I decided to go to Riverwood...what a great decision I have made...the people...nurses...doctors..physical therapist and also the administrator are fantastic at what they do...they treat me not like a patient...but as family...if you're looking for a family oriented rehab and convalescent home...Riverwood is by far the best place to be...activities and therapy are amazing..the staff here will get you to and from your doctors appointment...with no hassel...taking a lot of the pressure off of your family...i highly recommend Riverwood for your love ones or even your self!!!!
I find it really interesting that half of these "reviews" are from people that work here or have friends/family that work there. Seems super shady to me, like a ratings boost. No thanks.
BEWARE CURRENT AND FUTURE PATIENTS AND FAMILY OF RIVERWOOD!!!This is a fair warning before even considering to take your loved ones here. I had a loved one here not too long ago and had the worst experience. Every time I visited my loved one was in bed, soaked and wet, and hungry. When approaching the nurses and cna's, they seemed just as clueless as me almost like a deer in the headlights. When asking the staff when the doctor would be here, we were told the doctor has already came and gone. We've asked numerous times to speak to the doctor but there was always a lack of communication. I tried to speak with social service and was greeted by a young girl who introduced herself as the social worker, Anna-bel. She was clueless, very rude, and as it turns out she's not a degreed social worker and was previously the on-site assistant. Please think twice or even a third time before having your loved one go to Riverwood Healthcare.
No, I don't think I will come back in. You cost us WELL over your petty $500. We should have sued. In fact, it's still not off the table.
FAMILIES AND PATIENTS BEWARE!! If I could make this a zero star rating, I would. YOU MUST BE AN ADVOCATE FOR YOUR FAMILY MEMBERS AT ANY SKILLED NURSING FACILITY, But, ESPECIALLY Riverwood Healthcare Center!My father-in-law was a patient here, my wife is his Power of Attorney (POA).Riverwood was very difficult to communicate with and had little respect for the fact my wife was responsible for making health care decisions for my father-in-law who suffers from dementia. There was a huge lack of communication with/and between nursing staff members, the doctor who we never met, never spoke with us as family. We never had the opportunity to speak with the doctor. Although, in the records from Riverwood it states that the doctor had talked to us. We found out that at the time of our experience with Riverwood, the person who was representing herself as a "Social Worker" for the facility is not a degreed social worker and should have presented herself as a social service designee. We were never made aware of a supervisor with a MSW that we could go to with questions or concerns. There are many issues and concerns we had while dealing with this person.If you or your loved one has experienced problems at Riverwood, let me encourage you to contact the SJC Ombudsman at 209-468-3788. And make a complaint with the Dept. of Public Health 800-554-0354.Also, today in the mail we received a letter that is asking for a 5 star rating on both yelp and google in return we would be entered into a drawing for a $100.00 gift card in appreciation for our time completing the reviews. I personally find this totally inappropriate and unethical. When I look at their reviews knowing this I cannot find them credible. (If I could figure out how to post the letter I would).
My first experience in a healthcare facility was here at Riverwood. I was completely surprised with the service. The nursing staff and nursing assistants were awesome. I had just had open heart surgery and not doing well. My sleeping arrangements were totally uncomfortable making it difficult to sleep. I wanted to be released to go home so I could be comfortable, instead I was moved to a different room with a bigger bed and even a recliner was purchased to help me. The staff was always there to make sure I was ok and taking all my meds. I loved my staff. They made me feel very special. I would recommend this facility to family and friends. Thanks Reginald Goring for making the difference.
I had a loved one in this facility. Placing your family in a facility can be very difficult. The facility administrator is so easy to work with, compassionate and understanding. I really appreciate the time and quality the staff spend with their patients. Great place!!!
The moment you step into this facility you'll experience a unique atmosphere of caring, dedication and professionalism rarely found in most Skilled Nursing Facilities. It's the people who work here that exemplifies that quality of service and exceptional healthcare you expect for your love ones in their critical process of recovery. From the friendliest receptionists who greets you with their welcoming smiles, the competent nurses, the hardworking CNA's, the experienced and skillful therapists, and all the dedicated staff that's always ready to serve above and beyond their call of duty.Not to mention their keen understanding of how important the physical environment fosters the effectiveness of their medical treatments and therapies. This place is clean, well equipped, proficiently managed, suitably employed to provide the best care for patients to recover and return to their optimal health.
Great clean facility! Awesome CNAs and kitchen staff! Rehab dept rocks...pts are family! I really appreciate the liveliness of the activities dept. They truly go all out to make fun events for the residents on a daily basis. Lots of fun parties for the residents .
Riverwood is one of the top facilities I've come across when considering Rehabilitation services. The Therapy staff is very attentive to patient's needs and returning them home in their highest achievable level of function. As a team, Therapy, along with the Administrative, Nursing, and House Keeping staff, give patients the best possible stay as far as communication, cleanliness, and comfort, that they can recieve at a facility. I would trust a beloved family member as a patient in the care of Riverwood Healthcare Center.
My cousin works here and loves it. She always has great things to say about Riverwood Healthcare Center.
My sister works here and she loves it! She always talks about how they have a great team and she really feels like she makes a difference in patient's lives!
My dear mother was here at Riverwood. First of all there are no phones in the patient's room, they have 2 cordless phones that they pass around so patient's can talk to their loved one's, that was horrible, there were times we couldn't speak to our mother for day's because the phones were in use, and couldn't visit because of covid. My sister and I had to stay on top of the employees and had to have several meeting do to the way my mother was being cared for. It was a total nightmare 😔 I could go on and on about this place the way they treated my mother. If I could give no star's I would. They made to many mistakes!!!! Shame on them!!!
Don't trust the employee-generated 5-star rating! Take the time to go into the community and talk to some of its residents if you want an honest and unfiltered assessment. Be alert, pay attention, and ask questions! Never base your decision on a website. Anybody with basic computer skills can throw together an attractive webpage. The website should never be more inviting than the actual community or the staff. If it is, move along. You want the best care possible, and it's not here.
The food is fantastic the people are happy to get whatever you need even in the middle of the night or day ive had a lot of pain and been a little grouchy at times please forgive me this place i would bring my mom to. great staff i give 5 stars wonderful outstanding clean super clean masks and doing there part to help the comity and all of use thank you for taking care of me when I need it Jamie Thornhill
One simple word describes this facility = Amazing! The care and kindness goes far beyond any healthcare facility in Stockton Ca. Very pleased! Thanks and keep up the good work!
BEST STAFF!!
In 20 years of administering healthcare facilities my dad seems to have found the best place he's ever worked at. He truly dedicates his time and passion to Riverwood. The staff there are awesome and we even enjoyed a baseball game at a facility sponsored event.
I have had the pleasure of visiting Riverwood on two occasions. I was greeted by friendly staff both times. The place looks and smells good. This place really prides itself on providing world class patient care and customer service! I would recommend them to anybody that is looking for a nice, clean skilled nursing facility in the Stockton area.
It’s an ok place but if the patient does not an advocate nothing happens, you have to be on top of everything. There is no communication between shifts, so please if you have an elderly family member in need of a nursing home do not leave them alone, always make sure things are compline completely and in a timely manner.
I had a very good experience at Riverwood. After being there for a few days I wanted to be released because I was not comfortable. Bed was not working for me or the environment. I thought I could recover better at home. The Administrator came to see me to see what he could do. Within 25 hrs I was moved to another room where the accommodations met my needs. A recliner was moved into the room to help with my recovery. The stay was so much more than I expected and the medical staff helped with the recovery. They were awesome.
You have to love the whole team at Riverwood: CNAs, nursing, therapy, housekeeping, kitchen, tremendous professionals who greet you with the warmest of smiles. Great place for recovery and rehab!
Great FACILITY....people are awesome.
I’m a CNA and first job was a TERRIBLE experience. We were always understaffed and our management team was rude. After moving to Riverwood, I love working with the staff here. I feel we are all a family. The CNA’s, the nurses, the kitchen staff, the housekeeping staff are so friendly! Our staffing coordinator is amazing at working on the schedule and is always working to help the CNA’s. I also love how our management is approachable and friendly.
Friendly and helpful service from the staff and very well cleaned
Beautiful place and great staff!
Great service
This place is great!!
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2021-06-23 | 2021-07-08 | D | Emergency Preparedness Deficiencies | Establish procedures for tracking staff and patients during an emergency. |
| 2021-06-23 | 2021-07-08 | D | Emergency Preparedness Deficiencies | Create arrangements with other facilities to receive patients. |
| 2021-06-23 | 2021-07-08 | D | Emergency Preparedness Deficiencies | Provide emergency officials' contact information. |
| 2021-06-23 | 2021-07-08 | D | Emergency Preparedness Deficiencies | Provide primary/alternate means for communication. |
| 2021-06-23 | 2021-07-08 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2021-06-23 | 2021-07-08 | D | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2021-06-23 | 2021-07-08 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the use of electrical equipment. |
| 2020-08-11 | 2020-08-31 | D | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2020-08-11 | 2020-08-31 | E | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2020-08-11 | 2020-08-31 | E | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2020-08-11 | 2020-08-31 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2019-04-04 | 2019-04-19 | D | Emergency Preparedness Deficiencies | List the names and contact information of those in the facility. |
| 2019-04-04 | 2019-04-19 | D | Emergency Preparedness Deficiencies | Provide emergency officials' contact information. |
| 2019-04-04 | 2019-04-19 | D | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2019-04-04 | 2019-04-19 | D | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2019-04-04 | 2019-04-19 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2019-04-04 | 2019-04-19 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
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