River Lodge Assisted Living

Positive Reviews:

• Employees express a deep love for their job, highlighting the facility as one of the best they've worked in, praising the cleanliness, the happiness of most residents, and the dedication of the staff.
• Family members of residents have had fantastic experiences, noting the staff's respect and kindness towards their parents, and appreciating the facility's amenities and activities.
• Several reviewers, including a Lead CNA and a former employee, commend the working environment, the management, and the care provided to residents, describing it as a second home and recommending it for both employment and residency.

Negative Reviews:

• Concerns were raised about the professionalism of the management, with specific instances of unprofessional behavior leading to a high turnover of staff and dissatisfaction among some family members.
• One reviewer reported a disturbing incident involving an employee attempting to gain Power of Attorney over a resident, which was not adequately addressed by the facility's management.
• Complaints about certain staff members being rude, uncaring, and disrespectful, with a particular emphasis on the director's behavior during a time of sorrow, significantly impacting the overall experience for some.

Mixed Reviews:

• While CNAs and most RNs received praise for being helpful, senior management and the head nurse were criticized for being difficult to communicate with and lacking in compassion.

General Sentiment:

• The facility has received a range of reviews, from highly positive experiences praising the staff and the care provided, to serious concerns about management's professionalism and behavior.
• Prospective residents and their families are encouraged to consider both the positive experiences and the issues raised when making a decision.