Rimrock Villa Convalescent Hospital

Summary of Reviews:

• Some reviewers reported unprofessional behavior and lack of honesty from the staff, including issues with patient identification and communication.
• Concerns were raised about the administration of psychiatric medications to patients who were admitted for unrelated health issues, with some believing this led to a decline in their loved one's mental state.
• Several reviews praised the facility for its care, mentioning the friendly and respectful treatment of both patients and their families by the staff. Specific staff members were commended for their exceptional care.
• Improvements in the facility were noted by a returning family member, highlighting friendlier nurses and quicker responses, though the food quality was mentioned as an area needing enhancement.
• Criticisms included reports of neglect, such as patients developing bed sores and being left in pain, and concerns over the facility's financial practices affecting patient care.
• Positive experiences focused on the quality of physical therapy, cleanliness, and the overall caring nature of the staff, with some calling it the best convalescent hospital in the area.
• One review mentioned a church group's regular visits, indicating community engagement with the facility.
• Financial concerns were raised regarding the facility's reliability in paying bills, which raised questions about its overall management and impact on patient care.
• A recent review under the facility's new name, Mountain View Post Acute Center, praised it for receiving a high rating from the State of California and highlighted the professional and caring staff.
• Mixed experiences were reported, with some very caring and loving interactions but also instances of neglect and unprofessional behavior by some staff members.