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Restore Health Rehabilitation Center
4615 Einstein Place, White Plains, MD 20695
For Pricing & Availability
(800) 780-8101To Reach a Resident
(240) 348-9531Estimated Pricing
Price Comparison
Restore Health Rehabilitation Center Description
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in White Plains
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
The reviews for Restore Health Rehabilitation Center show a mix of experiences, ranging from highly positive to deeply concerning. Some reviewers praised the facility for its excellent rehabilitation services, mentioning the professionalism and dedication of the physical and occupational therapy departments, as well as the kindness and effectiveness of certain staff members. Positive experiences highlighted the facility's ability to provide good care, especially in terms of therapy and management, with some patients recommending the center based on their personal recovery journey.
However, a significant number of reviews raised serious issues regarding the level of care and attention provided. Concerns include long wait times for assistance, unaddressed call buttons, poor meal quality and service, hygiene neglect, and a perceived lack of compassion from some staff members. Instances of inadequate medical attention, such as untreated infections leading to hospital readmissions, were particularly alarming. Complaints about the facility being understaffed, especially on weekends, were common, suggesting a potential impact on the quality of care and response times to patient needs.
Some reviewers also reported problems with the facility's environment, including unclean rooms and broken furniture, which contributed to their negative perception. Communication issues, both in terms of responsiveness to concerns and the provision of necessary information to patients and families, were frequently mentioned. The experiences of theft and disrespect towards patients and their belongings were especially distressing.
While there were instances of specific staff members being praised for their dedication and care, the overall sentiment from negative reviews calls for significant improvements in staffing, patient care, and facility management. The mixed reviews suggest that while some patients have had positive rehabilitation experiences, others have faced challenges that highlight areas in need of attention and improvement.
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 2
Staffing rating: 3
Quality measure rating: 2
Long-term quality measure rating:
1
Short-term quality measure rating:
3
Nursing Home Overview
Participation
date: Feb. 27, 2015
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 80
Total current residents: 49
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 13
Number of
substantiated complaints: 32
Number of payment denials: 0
Number of fines: 1
Total cost of fines: $59170
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-09-13 | 2022-10-25 | D | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2022-09-13 | 2022-10-25 | F | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2022-09-13 | 2022-10-25 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2022-09-13 | 2022-10-25 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-09-13 | 2022-10-25 | F | Services Deficiencies | Meet other general requirements that are deficient. |
| 2022-09-13 | 2022-10-25 | F | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2022-09-13 | 2022-10-25 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2022-09-13 | 2022-10-25 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2018-12-12 | 2019-01-21 | C | Construction Deficiencies | Meet other general requirements. |
| 2018-12-12 | 2019-01-21 | C | Egress Deficiencies | Have properly located and lighted "Exit" signs. |
| 2018-12-12 | 2019-01-21 | D | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2018-12-12 | 2019-01-21 | B | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2018-12-12 | 2019-01-21 | C | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2017-08-15 | 2017-09-15 | E | Egress Deficiencies | Have exits that are accessible at all times. |
| 2017-08-15 | 2017-09-15 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure that testing and maintenance of electrical equipment is performed. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-09-21 | 2022-11-23 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2022-09-21 | 2022-11-23 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-09-21 | 2022-11-23 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2022-09-21 | 2022-11-23 | D | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2022-09-21 | 2022-11-23 | D | Nursing and Physician Services Deficiencies | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. |
| 2022-09-21 | 2022-11-23 | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2022-09-21 | 2022-11-23 | J | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2022-09-21 | 2022-11-23 | D | Administration Deficiencies | Have a plan that describes the process for conducting QAPI and QAA activities. |
| 2022-09-21 | 2022-11-23 | D | Administration Deficiencies | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| 2022-09-21 | 2022-11-23 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-09-21 | 2022-11-23 | E | Infection Control Deficiencies | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. |
| 2022-09-21 | 2022-11-23 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2022-09-21 | 2022-11-23 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2022-09-21 | 2022-11-23 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2022-09-21 | 2022-11-23 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2022-09-21 | 2022-11-23 | D | Resident Rights Deficiencies | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. |
| 2022-09-21 | 2022-11-23 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2022-09-21 | 2022-11-23 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2022-09-21 | 2022-11-23 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-09-21 | 2022-11-23 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2022-09-21 | 2022-11-23 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2022-09-21 | 2022-11-23 | E | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2022-09-21 | 2022-11-23 | F | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2022-09-21 | 2022-11-23 | E | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2022-09-21 | 2022-11-23 | E | Infection Control Deficiencies | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. |
| 2022-02-18 | 2022-03-25 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2022-02-18 | 2022-03-25 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2018-12-17 | 2019-01-09 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2018-12-17 | 2019-01-09 | D | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2018-12-17 | 2019-01-09 | D | Resident Rights Deficiencies | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. |
| 2018-12-17 | 2019-01-09 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2018-12-17 | 2019-01-09 | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2018-12-17 | 2019-01-09 | E | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2017-08-17 | 2017-09-15 | D | Resident Rights Deficiencies | Keep residents' personal and medical records private and confidential. |
| 2017-08-17 | 2017-09-15 | D | Resident Rights Deficiencies | Ensure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care. |
| 2017-08-17 | 2017-09-15 | D | Environmental Deficiencies | Provide adequate and comfortable lighting levels in all areas. |
| 2017-08-17 | 2017-09-15 | D | Environmental Deficiencies | Put firmly secured handrails on each side of hallways. |
| 2017-08-17 | 2017-09-15 | E | Administration Deficiencies | Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service. |
| 2017-08-17 | 2017-09-15 | D | Administration Deficiencies | Keep accurate, complete and organized clinical records on each resident that meet professional standards. |
| 2017-08-17 | 2017-09-15 | E | Administration Deficiencies | Set up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2022-09-21 | $59,170 |
| 2022-09-21 | $91,030 |
| 2022-09-21 | $53,900 |
What is in the Neighborhood
- The closest city is Saint Charles which is 1.6 miles away and has a population of 36,376 (mid sized town).
- The average income is $80,973, which is high compared to other zip codes.
- Weather
- High Temperature: 82
- Low Temperature: 37
- Average Temperature: 60.5
- Day Breakdown: The area gets 150 days of rain, 11 days of snow and 202 days of sun
- Precipitation: 2.3 inches a year
- The average life expectancy in zip code is 79.67 years old, which is high compared to other zip codes.
- Air Quality: Good Days 105.0, Moderate Days 17.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Safeway
1.7 miles awayShoppers Food Warehouse
1.8 miles awayBJ's Wholesale Club
2.1 miles awayFood Lion
2.5 miles awayAldi
2.6 miles awayNone Found
Bus Stations
Smallwood Village Center
1.6 miles awaySouthern Maryland Blue Crabs Stadium
1.7 miles awayWaldorf Park & Ride (Old Washington Road & Smallwood Drive)
1.7 miles awaySaint Charles Town Plaza (Jo-ann's)
1.9 miles awayUS 301 Park & Ride & Smallwood Drive
2.0 miles awayBanks
Capital One
1.3 miles awayNRL Federal Credit Union
2.2 miles awayBank of America
2.7 miles awayPNC Bank
2.9 miles awayCommunity Bank of the Chesapeake
2.9 miles awayHospitals
University of Maryland Charles Regional Medical Center
4.6 miles awayFort Washington Medical Center
10.6 miles awayMedStar Southern Maryland Hospital Center
11.4 miles awayInova Mount Vernon Hospital
13.5 miles awayFort Belvoir Community Hospital
14.4 miles awayPharmacies
CVS Pharmacy
1.2 miles awayWalgreens
1.6 miles awayRite Aid
4.2 miles awayNew Market Pharmacy
11.6 miles awayDentists
Fusion Dental
2.9 miles awayHorizon Family Dental Care
4.3 miles awaySwan Creek Dental Care
10.5 miles awayFamily Dentistry
12.8 miles awayLogan Dental Clinic
14.3 miles awayParks
White Plains Regional Park
0.3 miles awaySaint Charles
0.7 miles awayMemorial Park
0.7 miles awayOttawa Park
0.7 miles awayHamlets Park
0.9 miles awayPlaces of Worship
Concordia United Church of Christ and Rectory
22.6 miles awayShopping
Saint Charles Towne Center
2.2 miles awayAndrews Manor Shopping Center
16.1 miles awayThe Shops at Iverson
17.5 miles awayBacklick Center South II
17.6 miles awayAlexandria Commons
17.7 miles awayCulture
Plaza Entertainment
14.8 miles awaySpringbank Arts Building
15.3 miles awayFort Belvoir Amphitheater
15.4 miles awayAthenaeum
16.4 miles awayTorpedo Factory Art Center
16.5 miles awayRestaurants
The Prime Street Grille
1.5 miles awayCarrabba's Italian Grill
1.7 miles awayCracker Barrel
1.7 miles awayHard Times Cafe
1.9 miles awayOlive Garden
2.0 miles awayGet exact pricing & check availability
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