Randall Residence Of Decatur

Positive Reviews:

• Staff at Randall AL & Memory Care, including the director and director of nursing, are praised for their compassion and dedication to resident care amidst challenges like COVID-19 and understaffing.
• Several reviewers highlight the caring and supportive nature of the staff across various roles within the facility.
• One reviewer appreciated the ease and comfort provided during the orientation process for their father, noting the quality of the apartment, food, and physical therapy available.
• Randall Residence is commended for its friendly and engaged community, both among residents and staff, making it stand out during the selection process for one family.
• The facility is described as well-maintained, with good food, grounds, and activities, and quick adaptation to policies protecting residents during the pandemic.
• Respect, concern, and kindness were highlighted as qualities observed by a family from the first contact through the move-in process.

Negative Reviews:

• A family experienced disappointment with the admissions process, citing a lack of transparency and feeling misled about the waiting list and assessment procedures, ultimately leading to a decision against moving their parents into Randall Residence.
• Another review criticizes the evaluation process for memory care, describing it as rushed and misleading, which resulted in a stressful and confusing short stay for their family member.
• Concerns were raised about the integrity of online reviews for Randall Residence, with allegations of reviews being posted by employees and associates.

General Feedback:

• While many reviews praise the facility for its staff, environment, and care quality, some families have shared experiences of frustration and disappointment with specific aspects of the admissions and evaluation processes.
• Potential residents and their families are encouraged to thoroughly discuss and understand all policies and procedures related to admissions and care levels.