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Raleigh Court Health And Rehabilitation Center
1527 Grandin Road Southwest, Roanoke, VA 24015
Based on 132 reviews
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Services and Housing OptionsNursing Home, Skilled Nursing, Rehabilitation
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Raleigh Court Health And Rehabilitation Center DescriptionOur Center is located in the heart of historic Grandin Village near downtown Roanoke City, between two major hospitals: Carilion Roanoke Memorial and LewisGale Medical Center. We have been a proud part of the Roanoke community since 1990. Our Center is located in a convenient location near downtown Roanoke City between two major hospitals, Carilion Roanoke Memorial and LewisGale Medical Center. We have been a proud part of the Roanoke community since 1990. Our gym is the perfect place to get your rehabilitation journey started. With over 3500 square feet of space and state-of-the art equipment, you'll be on your way to recovery in no time!
Skilled NursingWe not only provide short-term rehabilitation services, but we are also focused on the needs of patients who require lengthier long-term care stays. We have designed our center to ensure their comfort and well-being.
DiningOne of the things our patients and their families enjoy most about coming here is our dining program. Our neighborhood dining served restaurant-style is on the spot, fresh, and in an atmosphere you or your loved one is sure to enjoy with a wide variety of choices! If you have something specific in mind for a meal that's not on the menu, please let our waiter know and we will be happy to accommodate your request. Our talented chefs will whip up a delicious, made-to-order meal, exactly the way you like it.
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ServicesRaleigh Court Health And Rehabilitation Center provides a range of services to its patients. It specializes in stroke care, cardiac care, respiratory diseases, orthopedic surgery care, accident recovery, skilled nursing care, post-surgical care and other conditions. The center is staffed with a team of experienced medical professionals who strive to provide the best possible care to each and every patient. The center offers a wide range of treatments and therapies designed to help patients recover from their ailments and lead healthier lives.
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 2 out of 5 stars by The Center for Medicare and Medicaid receiving 3 stars on its health inspection, 4 stars on its quality measures rating, and 1 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 4-star short-stay rating and a 4-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 04/06/90 and is run by a for profit organization. It is a large-sized nursing community with 120 nursing beds. Currently, there are 108 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has been given 1 fine by The Centers for Medicare & Medicaid Services for a total of $90,733.50. The facility has had 7 substantiated complaints reported in the last 3 years that resulted in a citation.
Overall RatingsRaleigh Court Health and Rehabilitation Center, a nursing home nestled within a competitive industry, is striving to improve its current overall rating of 2 stars, which places it in the bottom 40% of facilities. Its rating is ostensibly lower than the state average, prompting a focal point for improvement. However, despite the low overall ranking, Raleigh Court excels in specific areas. This is evident in its health inspection rating, which comfortably situates it in the top 50% of facilities in that regard, thus exceeding the state's average. Moreover, the nursing home takes pride in its remarkable 4-star quality rating - only one star shy from the best possible score. This positions it in the top half of facilities with regards to quality, outpacing the state average, showcasing its commitment to providing quality care to its residents.
Staff RatingsRaleigh Court Health and Rehabilitation Center, a nursing home facility, has been rated with a one-star staff rating, landing it at the lowest possible level. When it comes to nursing aid staffing hours per resident per day, it resides in the bottom half of all facilities, offering a total of 2.03 hours - higher than the state's average of 1.94 hours. However, it excels in its provision of LPN staffing hours, with each resident receiving 1.13 hours daily, a figure that places it in the top 20% of facilities and exceeds the state's average of 1.02 hours. Conversely, RN staffing hours fall short at 0.28 hours, marking it among the bottom 20% of facilities, and less than the state's average of 0.6 hours. This pattern continues in the licensed staffing hours per resident per day category, with the facility providing 1.4 hours, lower than the state's norm of 1.62 hours. On the brighter side, Raleigh Court Health is in the top 30% of facilities for physical therapist staffing hours, providing 0.1 hours daily which is higher than the state's average of 0.08 hours per day. Although it has areas that need improvement, the center is working towards providing better services in different areas.
Covid DataThe Raleigh Court Health And Rehabilitation Center has been performing poorly in terms of keeping its residents up-to-date with the latest vaccinations. This nursing home ranks in the bottom 20% of all such facilities, as the resident vaccination rate is far below the state average. The current resident vaccination rate stands at 28.2%, which is significantly lower than the state's average of 61.9%. On a brighter note, the center has shown commendable progress regarding staff vaccinations. It sits comfortably in the top 20% of all facilities in this respect, with a vaccination rate of 49.6% amongst its staff members. This percentage is notably higher than the state average staff vaccination rate, which is only 25.9%.
Quality MeasuresThe Raleigh Court Health And Rehabilitation Center, a prestigious nursing home, holds an impressive 4-star quality measure rating, making it one of the top-notch facilities in the healthcare sector. Among its various accomplishments, it proudly sits in the leading 40% of establishments based on the low 5.42% of residents with ulcers, significantly below the state's high of 8.3%. Meanwhile, this exemplary institution is in the low 20% of facilities regarding the increased need for assistance with daily activities, recording 21.31%, which surpasses the state's percentage of 17.23%. This leading center is also among the high-ranking 20% in terms of residents who received antipsychotic medication, with a mere 5.41%, well below the state's 14.04%. Despite these accolades, the facility finds itself in the bottom 40% with a 6.8% of residents who experience excessive weight loss, just above the state's 6.79%, and within the lowest 30% of establishments offering flu vaccination, at 92.47% as compared to the state's 94.02%. Despite these areas of improvement, the Raleigh Court Health And Rehabilitation Center continues to strive towards excellent patient care and treatment.
Emergency and Hospitalization Quality MeasuresLocated in the heart of Raleigh, the Raleigh Court Health And Rehabilitation Center stands out for its performance in several areas. While the center places in the lower half of nursing facilities with respect to hospitalizations per 1000 days, marking 1.74 hospitalizations which is slightly higher than the state average of 1.49, it excels among the top 40% in terms of outpatient emergency department visits, scoring only 0.8 visits per 1000 days against the state's higher average of 1.11. However, in regards to the short-stay residents who utilize the outpatient emergency department, the center is categorized among the lower 40%, with a 14.29% usage rate against the state average of 13.11%. In terms of short stay resident rehospitalizations post-nursing home admission, the center performs admirably, sitting within the upper echelon of nursing homes with a rehospitalization rate of 21.59%, which is marginally lower than the state average of 22.09%.
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General Staff Rating
Care Staff Rating
Food Staff Rating
Activities and Services Rating
I read the reviews and heard from a bunch of people that this place is bad and they dont recommend. heard about falls people not getting fed and people stuff getting stolen by staff.. phones getting taken away and call buttons. how is somebody suppose to get help if they can call anybody. even heard about some people dieing there and they got covered up.
I have Multiple Sclerosis and this has caused balance issues for me. Due to this, I have broken several bones that all required orthopedic surgeries that required in-patient rehab. I have been an in-patient client in most of the Roanoke area physical health centers and prefer going to Raleigh Court Health Center above this areas other in-patient facilities.I have found that this facility has the best therapist, nurses and support staff available. I have now successfully recovered at Raleigh Court three times. Without their help and assistance, I doubt that I would be as mobile as I currently am. Thanks to the wonderful patient and hard work from everyone associated with Raleigh Court. I have and would recommend this facility to anyone needing rehab.
Don't return phone calls (neither the Administrator or billing staff returned calls after 2 days!!) don't fully follow discharging Dr.'s instructions, on a recent day 'blew-off' any real rehab, due to 'not having anyone available to help' get patient out of bed! Our diabetic patient with blood sugars in excess of 400 was fed a dinner meal with +50g sugar..................... Would love to know who paid the prior reviewers......Seriously lamenting the decision to send my loved one here!
My wife was here for rehab for about a month. The staff from nurses to aides to maintenance and OT/PT were terrific. There were few minimal concerns or issues and when raised were immediately resolved. The care was geninue and helpful to ensure teh best possible improvement and rehab/recovery could occur. And the food was surprisingly good. Thanks for helping us through this situation and getting us on the road to home again.
I've had a lot of experience with this facility and never been disappointed. I've had 3 very special family members stay here and now I am on my fourth. It must say something that I keep coming back for over 20 years. The staff is phenomenal, the therapy groups are top notch, and the administration goes out of their way to ensure you have a positive experience. No facility is perfect so you have to mention a problem when you see one, and there will be a few, but they are quick to act to correct any issues with your loved one. Thank you RC for loving my family as much as I do.
Beautiful facility with very caring and compassionate staff. The building is so clean and comfortable. You are greeted with a smile and assisted promptly every time you go to visit, The newly renovated rooms are so nice and the facility has no odors. Their Star rating by Medicare is impressive which speaks volumes about the teAm work there. It is an excellent choice for Rehab and they work hard to get you home. I would take my loved ones there without hesitation.
I have known and heard about Raleigh Court Health & Rehab for many years and have always been impressed with its positive reputation. Recently, I was very closely involved with a loved one who received his rehab there. Consistent with what I had heard, the experience there was amazing in every way. I was so pleased with the way all of the staff greeted me as I came and went with their friendliness and their caring spirit. The plan of care was established and the work in PT and OT was such that he was able to be discharged ahead of schedule. We are so thankful for the excellent care and sense of team we experienced.
I have been the activities director at Raleigh Court Health and Rehab for 2 months now. It has been nothing but a great, uplifting, and inspiring experience! The administration is so encouraging, the therepists are top notch, and the nursing staff is some of the best I have seen! The employees here truly care about the residents and patients they serve! I look forward to growing my skills and knowledge alongside this amazing healthcare team!
We transfered my mother-in-law to Raleigh Court Rehab after the inexcusable care she received at another local facility! The difference is profound. She has since shown remarkable progress--all of which I credit to the hard work and dedication of their staff, in particular their physical and occupational therapists. They are excellent examples of how health care SHOULD be--*knowledgeable,* thorough, and KIND. A special thanks to Stephanie and Amy, ALL her caretakers, and Mark their director. We have many more months ahead of us on this journey but we are grateful for such thoughtful support.
The facilities are excellent and the management is very helpful and professional. The staff makes the difference, my mother could not get over how nice everyone was during her 3 month stay. Thankfully she was able to come home and continue to improve. She still talks about the folks at Raleigh Court that cared for her and got her back on her feet. We are all very appreciative.
Mother had a stroke and was sent here . She states that they didn't have bandaids when they checked her blood sugar. She also said patients can have all the sweets they want at any time . Not enough nurses on duty at night . One of the employees said they have 1-2 employees on duty during the evening and they have over 60Patients at a time . Lunch takes forever to get they eat around 1. Occupational therapist is constantly late for her appointments with patients and gets upset if patient isn't ready . Physical therapy employees were nice . Walking in to facility front staff was never very welcoming . Patient lights will not be answered immediately sometimes it can take up to more than an hour
Not impressed so far can't reach patient by phone it's near impossible they have one cordless phone apparently that gets left in patient rooms most of whom seem to be a bit senile and have no idea what you're talking about Jesus Christ!Guess I'll have to go by a cheap cell phone for use while the patient is housed at this facilityOne week in and I'm wondering who paid the other reviewer! My mother's physical therapist told her she would have to do some PT from bed (!) because she couldn't find anyone to help get her out of bed Wasting her very limited insurance coverage when we were led to believe this facility would focus on rehabilitation. Instead she's largely being fed and put on a bed panShameful lack of regard for her needs and limited insurance coverage for nursing home care - but maybe that's the problem? Insurance not paying them enough?
I went to visit my 99 year old aunt today. She appears to be so much better after being in the facility for 30 days. She has a good appetite and was very bright and lucid, an improvement of her mental condition after coming to the facility.Thanks so much to the caretakers at Raleigh Court!
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2023-01-13||2023-06-12||E||Egress Deficiencies||Keep aisles, corridors, and exits free of obstruction in case of emergency.|
|2023-01-13||nan||E||Smoke Deficiencies||Have approved installation, maintenance and testing program for fire alarm systems.|
|2023-01-13||nan||F||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2023-01-13||nan||D||Smoke Deficiencies||Properly select, install, inspect, or maintain portable fire extinguishes.|
|2023-01-13||nan||D||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2023-01-13||nan||E||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2023-01-13||nan||F||Miscellaneous Deficiencies||To conduct inspection, testing and maintenance of fire doors by qualified individuals.|
|2023-01-13||2023-06-12||F||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.|
|2023-01-13||nan||E||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
|2021-01-22||2021-03-12||E||Egress Deficiencies||Keep aisles, corridors, and exits free of obstruction in case of emergency.|
|2021-01-22||2021-03-12||D||Egress Deficiencies||Have properly located and lighted "Exit" signs.|
|2021-01-22||2021-03-12||E||Smoke Deficiencies||Have approved installation, maintenance and testing program for fire alarm systems.|
|2021-01-22||2021-03-12||E||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2021-01-22||2021-03-12||D||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2021-01-22||2021-03-12||E||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2021-01-22||2021-03-12||D||Services Deficiencies||Have elevators that firefighters can control in the event of a fire.|
|2021-01-22||2021-03-12||D||Miscellaneous Deficiencies||Provide a written emergency evacuation plan.|
|2021-01-22||2021-03-12||D||Miscellaneous Deficiencies||Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.|
|2021-01-22||2021-03-12||E||Miscellaneous Deficiencies||To conduct inspection, testing and maintenance of fire doors by qualified individuals.|
|2019-02-07||2019-03-19||F||Egress Deficiencies||Meet other general requirements that are deficient.|
|2019-02-07||2019-03-19||F||Smoke Deficiencies||Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.|
|2019-02-07||2019-03-19||F||Miscellaneous Deficiencies||Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.|
|2019-02-07||2019-03-19||F||Miscellaneous Deficiencies||Have restrictions on the use of highly flammable decorations.|
|2019-02-07||2019-03-19||F||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure proper usage of power strips and extension cords.|
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