Pruitthealth - Elkin

Positive Feedback:

• Nurses and staff are described as very caring and hardworking.
• Rehabilitation and rehab team received praise for their good work.
• Some visitors had excellent experiences with no problems and appreciated the work from all associates.
• One family member noted the staff on their relative's hall was amazing, kind, and like one big family, making it a great fit.
• Physical therapy department was complimented for being pleasant, helpful, and good at their jobs.
• A few reviewers were well pleased with the facility, mentioning no complaints and highlighting the facility's effectiveness in making amazing progress for their loved ones.

Negative Feedback:

• Several reviews criticized the facility for poor care, including long wait times for assistance, unmet needs, and inadequate staffing.
• Some family members reported their loved ones experienced neglect, such as not being checked on for hours, issues with hygiene, and not receiving enough food or water.
• Communication issues were highlighted, with staff not taking time to answer questions or return belongings after a patient's death.
• Professionalism among staff was questioned, with reports of spreading rumors and drama.
• Concerns were raised about the cleanliness of the facility and the quality of the nursing staff, with specific instances of patients not receiving necessary medical care like CPAP usage or timely medication.
• One reviewer mentioned the facility made a poor first impression due to unmet patient needs and a lack of timely assessments.

Mixed Feedback:

• While the physical therapy aspect received praise, the overall care and attention from the nursing staff were frequently criticized.
• Some reviewers expressed gratitude for the care their loved ones received, while others vehemently advised against placing family members in the facility due to their experiences.