Pruitthealth - Blue Ridge

Positive Reviews:

• Many reviewers praised the facility for its wonderful care, highlighting the staff's willingness to communicate, their friendliness, and professionalism.
• Visitors appreciated the efficient and polite scheduling process for visits, as well as the welcoming greeting upon arrival.
• Several reviews noted the caring and service-oriented nature of the staff, with some specifically mentioning the excellent care received in the rehabilitation section.
• The facility was described as clean, with a team approach to care, and administration actively helping as needed.

Negative Reviews:

• Some reviews criticized the facility for being understaffed and uncaring towards residents, with specific mention of neglect and verbal abuse by staff.
• Concerns were raised about recent management changes leading to a decline in care quality and staff morale, with a high turnover affecting the consistency of care.
• Communication issues were a common complaint, with reports of slow responses, difficulty reaching staff, and lack of follow-up on inquiries and concerns.
• One particularly distressing review recounted a family's struggle to get their loved one admitted, leading to a tragic outcome due to perceived negligence and lack of communication from the facility's management.

Mixed Reviews:

• While the staff were generally praised for their friendliness and professionalism, there were significant concerns about the facility's management and operational efficiency.
• The quality of food, especially breakfast, was mentioned as a downside by one reviewer.