📞 Call for pricing and availability: (800) 780-8101
Promedica Skilled Nursing Phw
11860 Southwest Highway, Palos Heights, IL 60463
For Pricing & Availability
(800) 780-8101To Reach a Resident
(708) 361-4555Estimated Pricing
Price Comparison
Promedica Skilled Nursing Phw Description
Located on Southwest Highway in Palos Heights, IL, ProMedica (formerly ManorCare) provides individualized post-hospital skilled nursing care in a comfortable environment. Our clinical and therapy teams are experienced in providing specialized care focused on your needs, interests and ability. This commitment results in a smoother and safer transition throughout your recuperation.
For pricing & availability call (800) 780-8101
Find a Senior Community that Best Fits Your Needs
Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Palos Heights
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
The reviews for the senior living facility present a mixed picture, with some expressing severe dissatisfaction while others praise the care and professionalism of the staff. One reviewer detailed a negative experience, highlighting issues such as inadequate therapy, poor personal care, and dietary mistakes for their mother. They also mentioned unresponsive staff and management, leading to their mother's health deterioration.
Another review simply stated that their grandmother was abused, and another described the facility as "Horrible! Hell on Earth!"
Conversely, positive reviews commend the facility for its excellent care and supportive staff. One reviewer appreciated the comprehensive care their brother-in-law received, mentioning staff by name and expressing trust in the facility. Similarly, another reviewer praised the facility for the remarkable improvement in their mom's condition due to the dedication of specific staff members, including a swallowing specialist and nurses.
Several reviews highlighted the facility's rehabilitation services, mentioning the professionalism and effectiveness of the therapy and nursing staff. They appreciated the clean environment, good food, and the personal attention their loved ones received, which contributed to significant health improvements.
However, some reviews were critical of the facility's management and staff, with one reviewer removing their mom after just one night due to dissatisfaction. Another expressed gratitude towards specific staff members for their care and service.
Overall, while some reviews praise the facility for its care, cleanliness, and professional staff, others criticize it for neglect, poor management, and inadequate care, suggesting a varied experience among residents and their families.
Reviews
There are currently no reviews that were left on My Caring Plan
Add a review to help others
Connect with a Free Senior Living Advisor
Our Senior Living Advisors are free and can guide you through the process of finding a new home. They can walk through the different options in your area as well as listen to your needs to make sure you find the right fit.
Health
Services
Activities
Room Amenities
Dining
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 3
Health inspection rating: 3
Staffing rating: 2
Quality measure rating: 3
Long-term quality measure rating:
2
Short-term quality measure rating:
4
Nursing Home Overview
Participation
date: June 12, 1996
Ownership type: Non Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 130
Total current residents: 91
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 4
Number of
substantiated complaints: 7
Number of payment denials: 0
Number of fines: 5
Total cost of fines: $25310
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-06-28 | 2022-07-27 | F | Emergency Preparedness Deficiencies | Establish policies and procedures for volunteers. |
| 2022-06-28 | 2022-07-27 | F | Emergency Preparedness Deficiencies | Provide primary/alternate means for communication. |
| 2022-06-28 | 2022-08-12 | F | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2022-06-28 | 2022-06-30 | E | Egress Deficiencies | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. |
| 2022-06-28 | 2022-08-15 | E | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2022-06-28 | 2022-08-15 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2022-06-28 | 2022-07-28 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2022-06-28 | 2022-07-08 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure precautions for handling oxygen cylinders and equipment are correctly followed. |
| 2022-06-28 | 2022-07-08 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper storage of liquid oxygen. |
| 2020-02-27 | 2020-03-27 | F | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2020-02-27 | 2020-03-20 | F | Egress Deficiencies | Have properly located and lighted "Exit" signs. |
| 2020-02-27 | 2020-03-20 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2020-02-27 | 2020-03-27 | E | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2020-02-27 | 2020-03-20 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2020-02-27 | 2020-03-20 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2020-02-27 | 2020-03-20 | E | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2020-02-27 | 2020-03-20 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2019-01-28 | 2019-02-15 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2019-01-28 | 2019-02-15 | E | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2019-01-28 | 2019-02-26 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-01-28 | 2019-02-15 | E | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2019-01-28 | 2019-02-15 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper storage of liquid oxygen. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-04-14 | 2023-04-17 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2023-02-15 | 2023-02-21 | G | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2023-02-15 | 2023-02-21 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2023-02-02 | 2023-02-08 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-09-24 | 2022-10-14 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-05-27 | 2022-06-22 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2022-05-27 | 2022-06-22 | E | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2022-05-27 | 2022-06-22 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2022-05-27 | 2022-06-22 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2022-05-27 | 2022-06-22 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-05-27 | 2022-06-22 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-05-27 | 2022-05-31 | D | Infection Control Deficiencies | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. |
| 2022-05-27 | 2022-06-22 | D | Environmental Deficiencies | Keep all essential equipment working safely. |
| 2022-02-28 | 2022-03-22 | D | Resident Rights Deficiencies | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. |
| 2022-02-28 | 2022-03-22 | G | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2022-01-28 | 2022-02-17 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-08-20 | 2021-09-07 | D | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2020-02-14 | 2020-03-06 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2020-02-14 | 2020-03-06 | D | Quality of Life and Care Deficiencies | Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. |
| 2021-02-11 | 2021-03-04 | E | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2021-02-11 | 2021-03-04 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-01-24 | 2019-02-15 | E | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2019-01-24 | 2019-02-15 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-01-24 | 2019-02-15 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2019-01-24 | 2019-02-15 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2022-02-28 | $658 |
| 2022-03-07 | $987 |
| 2022-03-14 | $1,316 |
| 2022-05-27 | $9,750 |
| 2022-05-27 | $15,000 |
| 2023-02-02 | $12,600 |
What is in the Neighborhood
- The closest city is Palos Heights which is 1.1 miles away and has a population of 12,545 (small town).
- The average income is $108,014, which is very high compared to other zip codes.
- Weather
- High Temperature: 78
- Low Temperature: 27
- Average Temperature: 53.8
- Day Breakdown: The area gets 148 days of rain, 41 days of snow and 175 days of sun
- Precipitation: 2.0 inches a year
- The crime rate is 2.75 per 100 people which is low compared to other cities.
- Violent Crime: 0.34 incidents per 100 people
- Property Crime: 1.19 incidents per 100 people
- Drug-Related Crime: 0.26 incidents per 100 people
- The average life expectancy in zip code is 77.83 years old, which is average compared to other zip codes.
- Air Quality: Good Days 157.0, Moderate Days 109.0, Unhealthy for Sensitive Groups Days 7.0, Unhealthy Days 1.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Jewel-Osco
1.6 miles awayFairplay
1.9 miles awayALDI
3.3 miles awayMariano's
3.4 miles awayShop 'n Save
3.9 miles awayTransportation
Palos Park
0.5 miles awayPalos Heights
0.6 miles awayWorth
1.5 miles awayBus Stations
111th Street & Roberts
0.9 miles away111th Street & SW Hwy EB
1.0 miles away111th Street & SW Hwy WB
1.0 miles awayHarlem & 115th Street
1.1 miles awayHarlem & 111th Street
1.3 miles awayBanks
Chase
2.8 miles awayBank of America
3.4 miles awayU.S. Bank
3.5 miles awayFirst American Bank
3.6 miles awayFirst Midwest Bank
3.8 miles awayHospitals
Palos Hospital
0.4 miles awayAdvocate Christ Medical Center
5.2 miles awayAdvocate Children's Hospital
5.4 miles awayOak Forest Health Center
6.5 miles awayLittle Company of Mary Hospital
7.0 miles awayPharmacies
CVS Pharmacy
0.0 miles awayWalgreens
1.0 miles awayDentists
Family Dental Care
4.1 miles awayOrland Smiles
4.3 miles awayThomas A. Swingler DDS
4.6 miles awayEco Dental
6.8 miles awayAlta Dental
8.7 miles awayParks
Lakeview Park
0.1 miles awayCommunity Park
0.3 miles awayLake Katherine Nature Center & Botanic Gardens
0.3 miles awayAltman Park
0.5 miles awayTrailhead Bicycle Access
0.8 miles awayPlaces of Worship
Roberts Temple Church of God in Christ
14.0 miles awayShopping
Orland Square Mall
4.1 miles awayInternational Plaza Shopping Center
11.7 miles awayLittle Village Discount Mall
12.9 miles awayOakbrook Center
13.6 miles awayKimbark Plaza
14.2 miles awayCulture
Thai Culture Center
5.5 miles awayArt a la Carte
6.6 miles awayBeverly Art Center
7.0 miles awayEphraim Bajar Cultural Center
9.0 miles awayHollywood Casino Amphitheatre
9.3 miles awayRestaurants
Pizza Hut
1.0 miles awayHarvest Room
1.4 miles awayLou Malnati's Pizzeria
1.6 miles awayWaldo Cooney's Pizza
1.8 miles awayKrapil's Great Steak
2.0 miles awayGet exact pricing & check availability
By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.
Disclaimer
My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
Get exact pricing & check availability
By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.
Highest Rated Communities Nearby
Communities We Have Interviewed Nearby
Closest Communities
Senior Housing Articles
How to pay for assisted living
Assisted living may be an excellent option for you or a loved one. You may have chosen this senior housing option to maintain your independence and boost your social life, while getting some daily help with tasks...
Read More
Independent Living vs. Assisted Living
Senior housing can be a tough choice. You’ll want to find the best fit for your current and future needs...
Read More
Assisted Living vs. Nursing Homes
Finding the right senior housing is no easy feat. In particular, it’s challenging to know what your loved one’s needs are now – and what they’ll be in the future...
Read More