📞 Call for pricing and availability: (800) 780-8101
Promedica Skilled Nursing Phe
7850 West College Drive, Palos Heights, IL 60463
For Pricing & Availability
(800) 780-8101To Reach a Resident
(708) 361-6990Estimated Pricing
Price Comparison
Promedica Skilled Nursing Phe Description
Located on West College Drive in Palos Heights, IL, ProMedica (formerly ManorCare) provides individualized post-hospital skilled nursing care in a comfortable environment. Our clinical and therapy teams are experienced in providing specialized care focused on your needs, interests and ability. This commitment results in a smoother and safer transition throughout your recuperation.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Palos Heights
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Negative Experiences:
- One reviewer expressed disgust after their mother was prematurely discharged despite being in too much pain to walk, later discovering she had a compound fracture requiring surgery.
- Another reviewer reported a negative experience where their mother developed three infections due to negligence in changing her catheter and properly cleaning her IV port.
- A reviewer described the facility as a "terrible unsafe chaotic mess," citing an incident where incorrect medication was almost administered and poor wound care was provided.
- Complaints about the facility needing a major overhaul and management issues were mentioned, including a lack of communication with family members.
- One reviewer noted their mother hadn't received a sponge bath in a week, indicating potential neglect.
Positive Experiences:
- Several reviewers praised the staff for being wonderful, caring, and professional, specifically mentioning therapists, nurses, aides, social workers, and the housekeeping staff.
- Personal stories highlighted how staff members went above and beyond to accommodate family visits and provide compassionate care during difficult times.
- One reviewer appreciated the facility for taking excellent care of their grandfather for five years, noting the staff's understanding and support.
- Another reviewer recommended the facility based on their mother's positive experience with therapy and care, which enabled her to return home.
- Avantara was commended for its professional and compassionate service, with specific staff members being acknowledged for their exceptional care and assistance.
Mixed Experiences:
- One reviewer had a generally positive stay but criticized the meal service and the quality of the food, suggesting improvements could be made.
- Another review mentioned staffing issues, particularly a shortage of CNAs, but also highlighted the caring and compassionate nature of certain staff members.
Reviews
Don’t believe anything you read on this site. My mother was a victim of abuse and neglect at Arden Courts owned by ProMedica in Palos Heights. The director could not explain how it happened and the staff was inadequately trained. I wrote them up to the IDPH. I moved her out after two monthz. Imagine what more cuts, bruises, more hygiene practices would have occurred if I was not her Advocate and daughter.
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 2
Staffing rating: 2
Quality measure rating: 2
Long-term quality measure rating:
2
Short-term quality measure rating:
2
Nursing Home Overview
Participation
date: March 15, 1989
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 184
Total current residents: 127
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 7
Number of
substantiated complaints: 26
Number of payment denials: 3
Number of fines: 6
Total cost of fines: $210355
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-03-08 | 2023-03-17 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2023-03-08 | 2023-03-17 | E | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2023-03-08 | 2023-03-17 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2023-03-08 | 2023-03-17 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2023-03-08 | 2023-03-17 | E | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2023-03-08 | 2023-03-17 | E | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2023-03-08 | 2023-03-17 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2023-03-08 | 2023-03-17 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper storage of liquid oxygen. |
| 2022-01-13 | 2022-02-11 | F | Emergency Preparedness Deficiencies | Address patient/client population and determine types of services needed. |
| 2022-01-13 | 2022-02-11 | F | Emergency Preparedness Deficiencies | Address subsistence needs for staff and patients. |
| 2022-01-13 | 2022-02-11 | F | Emergency Preparedness Deficiencies | Establish policies and procedures for medical documentation. |
| 2022-01-13 | 2022-02-11 | F | Emergency Preparedness Deficiencies | Establish policies and procedures for volunteers. |
| 2022-01-13 | 2022-02-11 | F | Emergency Preparedness Deficiencies | Create arrangements with other facilities to receive patients. |
| 2022-01-13 | 2022-02-11 | F | Emergency Preparedness Deficiencies | List the names and contact information of those in the facility. |
| 2022-01-13 | 2022-02-11 | F | Emergency Preparedness Deficiencies | Provide primary/alternate means for communication. |
| 2022-01-13 | 2022-02-11 | F | Emergency Preparedness Deficiencies | Provide family notifications of emergency plan. |
| 2022-01-13 | 2022-02-11 | F | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2022-01-13 | 2022-02-11 | E | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2022-01-13 | 2022-02-11 | E | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2022-01-13 | 2022-02-11 | E | Egress Deficiencies | Have stairways and smokeproof enclosures used as exits that meet safety requirements. |
| 2022-01-13 | 2022-02-11 | E | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2022-01-13 | 2022-02-11 | E | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-01-13 | 2022-02-11 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper storage of liquid oxygen. |
| 2019-11-13 | 2019-12-06 | F | Emergency Preparedness Deficiencies | Establish policies and procedures for sheltering. |
| 2019-11-13 | 2019-12-06 | F | Emergency Preparedness Deficiencies | Provide family notifications of emergency plan. |
| 2019-11-13 | 2019-12-06 | F | Emergency Preparedness Deficiencies | Establish emergency prep training and testing. |
| 2019-11-13 | 2020-02-01 | F | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2019-11-13 | 2019-12-06 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2019-11-13 | 2019-12-06 | E | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2019-11-13 | 2019-12-06 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-11-13 | 2019-12-06 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper fire barriers, ventilation and signs for the transfilling of oxygen. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-06-22 | 2023-07-02 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2023-02-15 | 2023-02-25 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2023-02-15 | 2023-02-25 | D | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2023-01-27 | 2023-02-07 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2023-01-27 | 2023-02-07 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2023-01-27 | 2023-02-07 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2023-01-27 | 2023-02-07 | D | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| 2022-09-01 | 2022-09-20 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2023-03-02 | 2023-03-23 | D | Resident Rights Deficiencies | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| 2023-03-02 | 2023-03-23 | E | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2023-03-02 | 2023-03-23 | G | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2023-03-02 | 2023-03-23 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2023-03-02 | 2023-03-23 | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2023-03-02 | 2023-03-23 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-07-07 | 2022-07-15 | E | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2022-02-19 | 2022-03-08 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-02-19 | 2022-03-08 | G | Nursing and Physician Services Deficiencies | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| 2021-11-10 | 2021-12-01 | E | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2022-01-13 | 2022-02-18 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-01-13 | 2022-02-18 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate pain management for a resident who requires such services. |
| 2022-01-13 | 2022-02-18 | E | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2022-01-13 | 2022-02-18 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2022-01-13 | 2022-02-18 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-01-13 | 2022-02-18 | D | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2022-01-13 | 2022-02-18 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2020-11-05 | 2020-11-24 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-07-31 | 2021-08-12 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2021-07-09 | 2021-07-30 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2021-07-09 | 2021-07-30 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2021-07-09 | 2021-07-30 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2021-05-07 | 2021-06-24 | G | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-02-18 | 2021-02-24 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-01-21 | 2021-02-24 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2021-01-21 | 2021-02-24 | E | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-01-21 | 2021-02-24 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2020-11-10 | 2020-11-30 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2020-11-10 | 2021-02-25 | G | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2020-11-10 | 2021-02-25 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-11-07 | 2019-12-06 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2019-11-07 | 2019-12-06 | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2019-11-07 | 2019-12-06 | D | Nutrition and Dietary Deficiencies | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2018-07-25 | $44,800 |
| 2020-05-19 | $19,095 |
| 2020-11-05 | $141,716 |
| 2021-05-07 | $18,650 |
| 2021-05-07 | $12,123 |
| 2021-12-13 | $650 |
| 2022-01-13 | $20,000 |
| 2022-01-13 | $13,000 |
| 2022-03-07 | $987 |
| 2023-02-15 | $41,880 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2020-11-05 | 85 |
| 2021-05-07 | 19 |
| 2022-01-13 | 10 |
What is in the Neighborhood
- The closest city is Palos Heights which is 1.0 miles away and has a population of 12,545 (small town).
- The average income is $108,014, which is very high compared to other zip codes.
- Weather
- High Temperature: 78
- Low Temperature: 27
- Average Temperature: 53.8
- Day Breakdown: The area gets 148 days of rain, 41 days of snow and 175 days of sun
- Precipitation: 2.0 inches a year
- The crime rate is 2.75 per 100 people which is low compared to other cities.
- Violent Crime: 0.34 incidents per 100 people
- Property Crime: 1.19 incidents per 100 people
- Drug-Related Crime: 0.26 incidents per 100 people
- The average life expectancy in zip code is 77.83 years old, which is average compared to other zip codes.
- Air Quality: Good Days 157.0, Moderate Days 109.0, Unhealthy for Sensitive Groups Days 7.0, Unhealthy Days 1.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Jewel-Osco
1.4 miles awayFairplay
1.8 miles awayALDI
3.2 miles awayMariano's
3.5 miles awayMariano's Fresh Market
3.8 miles awayTransportation
Palos Heights
0.5 miles awayPalos Park
0.6 miles awayWorth
1.4 miles awayBus Stations
Harlem & 115th Street
0.9 miles away111th Street & SW Hwy EB
1.0 miles away111th Street & Roberts
1.0 miles away111th Street & SW Hwy WB
1.0 miles awayHarlem & 111th Street
1.2 miles awayBanks
Chase
2.9 miles awayBank of America
3.3 miles awayU.S. Bank
3.4 miles awayFirst American Bank
3.6 miles awayFirst Midwest Bank
3.7 miles awayHospitals
Palos Hospital
0.3 miles awayAdvocate Christ Medical Center
5.1 miles awayAdvocate Children's Hospital
5.3 miles awayOak Forest Health Center
6.4 miles awayLittle Company of Mary Hospital
6.8 miles awayPharmacies
CVS Pharmacy
0.1 miles awayWalgreens
1.0 miles awayDentists
Family Dental Care
4.0 miles awayOrland Smiles
4.4 miles awayThomas A. Swingler DDS
4.5 miles awayEco Dental
7.0 miles awayAlta Dental
8.7 miles awayParks
Community Park
0.1 miles awayLake Katherine Nature Center & Botanic Gardens
0.2 miles awayLakeview Park
0.2 miles awayAltman Park
0.4 miles awayPalmer Park
0.8 miles awayPlaces of Worship
Roberts Temple Church of God in Christ
13.9 miles awayShopping
Orland Square Mall
4.1 miles awayInternational Plaza Shopping Center
11.8 miles awayLittle Village Discount Mall
12.9 miles awayOakbrook Center
13.8 miles awayKimbark Plaza
14.1 miles awayCulture
Thai Culture Center
5.6 miles awayArt a la Carte
6.7 miles awayBeverly Art Center
6.8 miles awayEphraim Bajar Cultural Center
8.9 miles awayHollywood Casino Amphitheatre
9.2 miles awayRestaurants
Pizza Hut
1.0 miles awayHarvest Room
1.3 miles awayLou Malnati's Pizzeria
1.4 miles awayWaldo Cooney's Pizza
1.6 miles awayKrapil's Great Steak
1.9 miles awayGet exact pricing & check availability
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