Poplar Estates Senior Living Community

Positive Reviews:

• Top-notch facility with personal relationships between staff and residents. Staff are attentive to residents' interests and needs, with commendable mentions of staff members for their roles in care, activities, and maintenance. Rooms are described as nice and roomy.
• Exemplary care provided to residents with dementia and stroke, allowing family members to work and sleep without worry. The compassionate and skillful manner of care is highlighted.
• Highly recommended for caring and compassionate treatment of residents in their final years.
• Residents are treated with dignity and respect, and the staff is praised for their deep care.
• Formation of a sweet community among residents, especially noted during the COVID lockdown for keeping loneliness at bay.
• Staff is patient and caring, with activities available daily and good food praised.
• Staff, including specific mentions, are recognized for going out of their way to ensure resident comfort and well-being. The food quality is also highlighted as a positive aspect.
• Compassion of the staff towards residents and pleasantness of the facilities are noted.

Negative Reviews:

• Concerns about the quality of care, with allegations of neglect and lack of communication with families. Specific criticism about prioritization of financial aspects over resident well-being and lack of working cameras for safety.
• Unhappiness with the care provided, with a brief and critical statement about the desired state of patients.

Mixed Reviews:

• While most reviews praise the facility for its caring staff, pleasant environment, and quality of care, there are serious concerns raised about the management of resident well-being and safety.