Playa Del Rey Center

Ric S.

2021-06-16

First, you must know that more than half of the nursing staff at Playa were absolute heroes during the height of the Covid-19 pandemic when the ward swelled to to a whole floor of patients--me being one of them.  Many could deeply empathize  with me, having survived the virus themselves and returned to work, comforted me, took total care of me when I couldn't, and saved my life.  I have had a lifetime of serious health problems and have been in many different hospitals and long term care and Playa Del Rey Center stands out as one of the very best not only because of the generally high level of individual caregiver qualifications but because of the vision and mission to be the best--set and maintained by Ryan, the Executive Director, and his team.If there are any short falls or problems they are quickly rectified on a personal basis by his staff with a big shout-out to Janey, the Patient Advocate and Social Services Director, who had my back at every difficult turn as I recovered literally step-by-step (shout-out to Rahim and the persistent PT staff!) until I walked out on my own.  G-d bless them all!As with anything having value in life--you have to work hard to earn it.   If you have a burning desire to get better and need that trained, experienced, and inspired hand to help you--this is the place where angels dwell.

Madison T.

2021-03-30

Called for a reference check for a nurse who worked there in the past and was redirected and hung up on. Called again talked to someone and then hung up (female). Called again talked to someone and they hung up (male). Called for the 4th time thinking it might be my phone and was immediately hung up on. This is very unprofessional on the front desk and would not recommend anyone calling for any type of care because they may just hang up on you mid sentence. Good luck to all the other hospitals/recruiters/nurses or anyone trying to get a reference check.

Mayra T.

2021-01-12

Normally, I'd make sure the facilities staff was on top of my loved ones care. Covid has restricted this and caused my father more pain than he should have. Staff blame each other or do run arounds. Never a good communication with family. My dads doctors office was on top of having translators yet they didn't bother to do that. Didn't bother to open a gift sent to him either just left it sitting in the room till it went bad and someone must have tossed it out since it was an edible arrangement. Takes them 8+plus to get to patients which is the reason many are probably taken to the Er for dehydration. Do better. LA public health department shit this place down. Do something.

E N.

2020-10-19

I do not recommend this place for your family members. They will lie to you to get you in the doors. Marge, who must be in charge of sales, originally told us we'd be able to visit my dad in the outdoor garden area for 45 minutes a day. I didn't believe that'd be the case, so when I asked for confirmation in writing, how ironic is it that all of a sudden the health department just so happened to come that day and all of a sudden those rules are no longer applicable and that we can't see my dad for 28 days? When I called the center to check on their COVID restrictions and expressed concern that my father may pass while he's in their facility, RN Rosemarie laughed about it on the phone....I asked to speak w her boss and she came back on the phone pretending to be her manager. When I told her what happened, she didn't say anything. I thought she didn't hear me, but then she responded with "that's just how Rosemarie is."  As an alternative, they said they would provide him with a bed next to the window so we can make visits. We just went today & that was certainly not the case. I have another employee blaming another member Evelyn that she was the one that assigned the bed to my father yet when I spoke with her today, she said that was not true.... I was also informed that there are two Korean nurses here and upon arrival to visit my dad today, that was also not the case.  The speech therapist here cannot comprehend basic instructions.  Just overall not a great first impression of the center. The only reason I give this place 2 stars instead of just one star is because of Chavon. She is the best thing we've encountered thus far. I was told we'd receive a call from Dr. Feld later today and Chavon made sure that happened. Also, I ended up receiving a call from Andy later in the day and he was able to accommodate my dad by placing him near the window.

Patti M.

2020-03-20

My dad was a patient here for about 3 months. He just passed away in the hospital March 12, 2020. However, praises to all the staff, nurses and physical therapy.  Dad had 3 strokes, was paralyzed, unable to speak, but they never gave up on him.  He had physical therapy,  showers, haircut, lots of medical AND personal attention. Place was clean, other patients said food was good. My dad was on a gtube and they checked it like clockwork. They caught pneumonia,  had him taken to the hospital, and he recovered after 6 days. Unfortunately,  he did pass later, but there again, staff was on top of it when his vitals were off, and sent him to the hospital. For a nursing home,  it's one of the best. Thank you for the great care, and never making me feel I was in the way while there.

Jhessa S.

2019-10-13

My uncle stayed with them for a couple of months. They are way better since they changed management. Everyone is so nice. Their staff is very accommodating and organized.. Keep up the good work, guys!

Sharita B.

2019-10-03

Playa  Del Rey center is a five star facility with good caring nurses and staff . The residents are well taking care of with nice clean room with friendly staff the socialservices department is excellent .

Christian L.

2019-08-23

This place is under managed, staff doesn't care about the elders, staff mistreats them and I felt there was no communication, the place is disgusting,roaches everywhere, this place needs to be shut down

Jerry M.

2019-07-12

There is only one thing to say about this place and that's why do people go there for rehab when they could have better care from their home.   When a person goes to this place for rehab the personnel are so attentive and helpful after admission but after that the patients are left alone to fend for themselves as it was for my mother who has many health problems which were not addressed.  I finally had her checked out of there and it was not too soon.  She called for someone to help her to the bathroom many times and had to wait for over 20 minutes each time which is unacceptable for anyone especially someone who is in a rehab center.  The food there is a joke too.

Karen ..

2019-07-11

I never write negative reviews, but this place needs to be shut down. The staff is horrible, and the patient conditions are atrocious. My 88-year-old father was at this facility after a broken hip and was severely neglected by the doctors and nursing staff. They did not take blood tests on time, they did not dispense medication properly, they let him sit in a soiled diaper for 30-60 minutes after he called for the nurse, they first discovered a large pressure sore on the bottom of his foot at the FULLY black stage (see photo), and they did not adhere to his dietary needs. In addition, my dad lost 12 pounds during 4 weeks in their care, and being very thin to begin with, he ended up skin-and-bones. They did not even inform us that he was not eating. We showed pictures to Darren, the guy who runs the place and his response was, "What exactly are you showing me? All I see is a man without a shirt."(see photo). Rose and Pam, the other two people in charge are completely incompetent as well. I left numerous messages for Darren, Rose, and Pam to discuss my Dad's case, but none of them returned my calls. They did not inform our family about any of the above-mentioned issues, but I found out either from my father directly via phone or upon visiting him in person. They had the audacity to blame our family for their mis-steps for the nonsensical reason that "we lived out of the area" (my father lived close to the facility and my sister and I flew there on weekends from Northern California to visit him). During the day, patients are placed in hallways sitting in their wheelchairs staring at the walls or screaming out for help, and the staff ignores them. The facility itself looks nothing like the pictures online as it is way more run-down in person, and it has a bad odor, usually smelling of urine and feces.The first night my father was there, we asked them to put up the guard rails on the sides of his bed, but they refused saying that studies show that patients don't fall out of bed. Well, that first night, my father fell out of bed and the only reason why we found out was because my dad's roommate called me to let me know. Only then, did the office staff call to inform me, and they said they were upset with the roommate as he should not have called me due to HIPPA violations. If the roommate hadn't called, the staff would have never let us know. Upon one visit, I found my father laying diagonally in his bed, his legs dangling off the bed, in a soiled diaper, and the nurse button was behind his bed, completely out of his reach. They also removed the emergency phone numbers we taped to his bedside table, which included huge letters that said, "DO NOT REMOVE". My father was unable to call us since he couldn't remember our phone numbers.His personal hygiene was also neglected as they barely showered him and did not give him a haircut in the 4 weeks he was there despite multiple requests for one.Needless to say, we moved him to a different facility and I will be pursuing further action with Playa Del Rey Center. Darren and Pam should enjoy their careers while they have them. Lastly, they did not catch my dad's pneumonia. We told the nursing staff on numerous occasions about a cough my dad was experiencing and asked them to send the doctor in to check him. They never did and it turned out to be pneumonia. We found out because when he was admitted into the new facility, they did a sputum culture upon admittance and it tested positive for pneumonia.On a positive note, there was one CNA named Chi who treated my dad very nicely, and the PT staff seemed fairly competent.

Myles M.

2019-01-12

therapy dept is great here, OTs and PTs fixed my vertigo with ease... very professional and caring staff with a nice facility too

Ann N.

2018-11-04

My mom had a hip replacement surgery in June 2018, and we were given the option to have her go to a rehab center after surgery so she could get full time nursing care and physical therapy for her hip.  We thought it was a no brainer for her to get help post-surgery and decided on this facility because it was close to where I live and work.  I went and visited the facility before we agreed to it.  It appeared nice enough from a quick walk-through.  What a mistake this was!!!  Pros: 1. Conveniently located to me.Cons:1. Had to constantly micro-manage and ended up going there 2-3 times per day when the whole point was for her to get good care and me to not have to worry.2. Food was bad.  I ended up making her smoothies regularly and bringing them over.3. Most of the staff were not nice and it took them forever to come and help when she pushed her button.  She had to wait forever to get help to use the restroom on several occasions.4. They claimed she was going to get more physical therapy than what she received.  Her doctor wanted her up and moving a lot, but they only got her up once every morning and she spent the rest of the day in bed because the nursing staff was not allowed to walk her because it was a liability.  Say what?!?!  The main purpose of her being there was to get moving and have someone help her do that.  And they wouldn't leave her a walker in the room!!!  That was a liability too.  Only the therapists could get her up for walks and only during their scheduled time in the morning.  What a joke.5. She got bad bed sores because she was kept in bed so much!6. Someone stole her pain meds which we had picked up at CVS prior to her being transferred from the hospital.  They were in her bag which was brought over from the hospital and they were nowhere to be found once she got there.  We asked the staff and no one seemed to know.7. There were many patients/residents there with dementia and other mental conditions.  She had to room with someone who was constantly blasting her TV.  And she got no sleep because she could hear everyone else's TVs blasting at all hours of the night and people screaming down the hall.  I guess we were under the impression she would be at a facility with patients who had undergone similar surgery - like knee replacement, hip replacement, etc. 8. The facility itself at a closer glance is very old.  Equipment, rooms, TVs, etc. all appeared very old.  Her TV would work intermittently, which sounds like first world problems, but that TV was her only saving grace and even that didn't work.We ultimately pulled her out of there after one week and brought her home.  Best decision we could have made.  But it was not easy to get her out of there even though both her primary and ortho signed off on it and demanded it since they heard she was not getting the movement she needed.  Of course NOW it was all hands on deck when they heard we wanted her discharged.  I had a meeting with several of the staff there and they tried to talk me into keeping her there.  I mean without this bed filled, they would lose money right?  I asked my mom what she wanted, and she wanted the heck out of there.  We got her home and set her up with everything she needed and it went smoothly from there.  The staff also claimed they never saw me there and told my mom's doctors this - security footage would show that I was there multiple times per day.I am sure I will think of more things and add to this post when I can.  I do not believe all facilities are like this.  I heard that Fireside in Santa Monica is really good.  All I can say is think twice before sending your loved one to this place or any skilled nursing facility.  If you can get them set up comfortably at home and get them physical therapy, either at home or by taking them somewhere a few times a week, then go that route for sure!I should have taken the other two yelp reviews on this place seriously before sending my mom here.  I didn't want to base my decision off of two bad experiences at this place, but their reviews could not be more on point!  Don't make the same mistake we did!

Sharon L.

2017-04-15

This place is so abysmally horrible I don't know where to begin. They don't deserve even one star. I was transferred there for rehab after a total knee replacement. The room was occupied by two other patients, one of whom suffered from advanced dementia. I woke several times in the middle of the night to find her staring at me confused about why I was in her bedroom. My bedrails, on a bed at least 25-30 years old was coated with crusted on human body fluids and blood. The "professional staff" with the exception of Seema, an RN, and the director of nursing and assistant director of nursing were some of the most incompetent and uncaring staff I've ever seen. And I say that as a retired RM/nurse practitioner of 42 years. Feel like waiting 30" for a bedpan because the RN, "Jude," feels that handling a bed pan is below his station so he makes you wait until the CNA returns from her dinner break to assist you, or who casually takes his own break before giving you a pain pill, then this is the place for you. How about an MD who only sees you once and never orders blood work, even though you arrived st the facility with a critically  low hemoglobin. I demanded my blood be checked and when it came back at 7, his plan was to recheck it in two days and start me on iron pills. He apparently forgot that he already had me on iron pills. I insisted on being taken to the ER, where a competent physician transfused me with a pint of blood. This angered Dr Egg on His Face who responded by admitting me as an Observational Patient, meaning I would be stuck with the hospital bill. When I asked why he did that, his unbelievable response was, "You're the one who wanted to come over here." I couldn't believe any doctor would be so callous as well as so incompetent. Oh, did I mention that this "doctor" has privileges at both the rehab center and the hospital, which is a pretty sweet deal, as well as a conflict of interest. When I refused to return to that hell hole, he became visibly perturbed. By his reaction, you might think my refusal was somehow hurting him financially. I don't know if that's the case, but one can only wonder. I was supposed to begin therapy immediately upon arrival at this place, but because they lacked proper equipment, my leg remained immobilized for seven days. Later I was discovered to have developed two clots in my operative leg. I could have died had they not been discovered by the excellent staff at Cedars Sinai, where I was admitted for treatment related to medical complications due to horrific treatment at this place.  The CNA's were the saving grace here. All were responsive, caring, and competent. Also, the DON, and assistant DON were caring and competent, which are qualities in a health care provider that allows you to sleep at night, assured you are in good hands.Their Medicare rating is an abysmal 2 out of a possible 5, which I didn't know until checking while there. How can Marina Del Rey Hospital send their TKR patients to such an awful place for rehab?They should have a sign at the entrance:"Beware all who enter here. Enter at your own peril"

Elle A.

2016-08-24

It is with much disappointment that I am writing this review. There were no previous reviews on Yelp and only a two star rating via the Nursing Care facility website (link below).(skillednursingfacilities…)I came here with an open mind because this was the only place that would take my father upon his release from the hospital. My hope was to get him the help he needed to aid in his recovery. Unfortunately, during our father's stay at Playa Del Rey Rehab and Nursing facility we had no choice but to micromanage absolutely everything. This wasn't the plan, but after missed prescriptions and not informing us of important changes in his rehab and other crucial information in his recovery we had to constantly try and reach someone for answers. There were many red flags that I  documented during his stay and it was rare to receive any accountability from those in charge. I was never at ease knowing that mistakes could happen and affect my father. In conclusion, if you have other options for care I would definitely consider those over this facility. I wish my rating was different, but this was our experience and one I witnessed others go through as well. I hope my review is taken as constructive and that change in some areas is considered. Nursing homes are important and it's sad that these places have such a bad rep. I hope this facility can turn this around.

Shayla Davis

2021-12-01

DO NOT BRING YOUR LOVE ONE HERE. DO NOT. This facility is negligent and extremely rude when you ask questions about your family members status. They do not comply to CMS regulations and limit visits to 30 min and that is ILLEGAL even with covid outbreak the federal government lifted those rules for nursing homes and they DO NOT CARE. They don’t allow video tape or even a FaceTime! Every time I called my family member was asleep.....she NEVER slept for days in a row and even smiled and talked until this facility took hold of her. I asked how long she had been sleeping and NO ONE COULD ANSWER ME! I was belittled for asking about her by her nurse Lee. My family member was taken out by force by the fire department unresponsive with an elevated white blood cell count which means they NEVER took care of her infection like they stated they would. The supervisor Gina Brown was not allowing us to take her home or get her medical care even with signs of being unconscious and was telling us she was going to call security so we called 911. Her wounds were severely infected because they NEVER CLEANED THEM and that was stated by the ER nurse. The assistant nurse at the playa Del Rey center told us she had a piece of bread for lunch and she denied her food when we specifically stated she needed to be spoon fed but they only would leave the food there. THERES MORE I CAN GO ON ABOUT BUT JUST READ THE OTHER HORRIBLE REVIEWS HERE THOSE ARE TRUE.

Shannen Edwards

2021-11-01

They are not a good retirement home. They steal from the elderly and don’t give things back. They fail to watch your loved ones. It’s because of them my grandma got a huge bed soar from not turning her and that caused her an infection and she also caught pneumonia. We loss her yesterday due to their negligence! Please, save your loved ones from this place if possible especially if your not allowed to go check in them because of the Covid situation.

Gina Brown

2021-10-01

Playa del Rey Center is a warm welcome environment. I felt love with smiling faces by the staff and residents there. I know it'll be a amazing feeling working there and I'll recommend any healthcare worker to go and apply, such a positive vibe .

KIMBERLY SMITH

2021-07-01

My visit was awesome,the staff was very nice

Daniel Rhodes

2021-07-01

The staff are exceptional!! They are very accommodating and I was treated world class. They are currently taking care of my son.

Barbara Tabb

2021-07-01

My experience at Playa Del Rey center was most definitely a 5. I was greeted by the Concierge who kindly help me sign in taking all covid precautions. He quickly got someone to assist me with visiting the patient I was there to see. As I was leaving he kindly thank me for coming.

SistaBrim

2021-06-01

My SistaFriend & I arrived a little early for our allotted appointment, the staff checked us in, asked questions as required by their job. Very professional and nice. We were escorted to our love one room and he was surprised to see us. Staff help keep the secret friends from LA and Texas was coming to visit. Best time of my 3 day vacation while visiting hometown of Los Angeles. The staff also gave us required face masks due to Corona Virus to put on and the site was clean and I didn't smell anything out of place. Take care, Brenda from Texas. 🌹🌹🌹🌹🌹

Kimberly Bright

2021-06-01

PlayaDelRey Center is a new nursing home, but the staff is professional, friendly, and caring. My Sister was moved here, after not doing well in Asisted Living, and she has had great improvement and likes it here. She also says the food is much better. The building is in the process of remodeling soon, and I look forward to seeing the changes.

Mike Utpadel

2021-05-01

Staff was courteous and helpful. My mom said they were nice to her and treated her with kindness.