Pinegate

Positive Feedback:

• Staff, including Brianna, received high praise for being informative, helpful, and going above and beyond in assisting with tours and answering questions.
• Many reviewers highlighted the friendly and welcoming atmosphere provided by both the staff and the residents.
• The facility was described as great, unique, and beautiful, with one reviewer mentioning significant renovations completed in September 2019.
• Several residents expressed happiness and satisfaction with their decision to live there, citing a warm atmosphere, good care, and a variety of activities and entertainment.
• The community was commended for taking excellent care of senior citizens, being very clean and comfortable.
• Employees are proud to be part of the team, noting the love, dedication, and support that goes into caring for residents.

Negative Feedback:

• One review strongly criticized the facility for being overpriced, unorganized, and having poor management and food quality. They also mentioned a bedbug issue.
• Complaints about the food quality and variety were common, with some residents not liking the cuisine or experiencing hard rolls and raw bacon.
• Concerns were raised about the decline in the standard of care and services over the years, especially regarding meal quality and staff responsiveness to resident needs.
• A resident expressed frustration over the lack of Wi-Fi in apartments and perceived dishonesty from staff regarding efforts to address the issue.

Mixed Feedback:

• While some residents praised the community for its caring staff and enjoyable activities, others were dissatisfied with aspects like food quality and management practices.
• The new ownership was criticized for micro-managing, with a distinction made between retirement and assisted living expectations.