Pine Rock Manor

Positive Reviews:

• Many reviewers praise the caring and professional staff, highlighting their dedication to residents.
• The atmosphere is described as nice, cozy, and welcoming, with a beautiful New England setting.
• Several reviews commend the facility for its exceptional memory care services, affordable rates, and the quality of care provided.
• Facilities are clean, with comfortable and homey atmospheres. The center courtyard and farmhouse setting are appreciated.
• Activities and care are tailored to residents' needs, with ample space for movement and independence.
• Communication with families is highlighted as a strong point, especially during difficult times.

Negative Reviews:

• Some reviewers express concerns over the quality of care and the facility's focus on profit over people after a change in ownership.
• There are complaints about the hiring practices, with claims of staff lacking experience in healthcare.
• Criticisms include a lack of cleanliness, unpleasant odors, and a perceived shortage of staff, leading to doubts about the adequacy of care.
• Some visitors and former employees describe the environment as sad and not conducive to the well-being of residents.

Mixed Reviews:

• While many reviews are highly positive, praising the staff and the care provided, others raise serious concerns about the facility's management, cleanliness, and overall environment.
• The facility's ability to handle the challenges of COVID-19 and maintain a high standard of care is noted positively.

Overall, Pine Rock Manor receives a mix of reviews, with many families expressing satisfaction with the care their loved ones receive, while others suggest areas for improvement, particularly in management and facility upkeep.