📞 Call for pricing and availability: (800) 780-8101
Pacific Hills Manor
370 Noble Ct., Morgan Hill, CA 90537
For Pricing & Availability
(800) 780-8101To Reach a Resident
(408) 779-7346Estimated Pricing
Price Comparison
Pacific Hills Manor Description
Pacific Hills Manor is a 99-bed skilled nursing and rehabilitation facility tucked away in the charming bedroom community of Morgan Hill. Just 15 minutes south of San Jose, our facility prides itself on providing care that exceeds expectations.Our therapy staff includes experienced physical therapists, occupational therapists and speech therapists working 7 days a week to maximize your rehab potential and speed your recovery. Specializing in rehabilitation following orthopedic surgery, stroke, heart attack, CHF, COPD and general reconditioning, our nursing and therapy staff work together to help you achieve your highest possible level of function.
Our goal is to help our residents obtain their highest level of independence and return them home.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Morgan Hill
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Morgan Hill
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Reviews of Pacific Hills Manor and similar facilities show a wide range of experiences. Some reviewers praise the individual attention and care provided by the staff, highlighting the positive impact on rehabilitation and recovery. They commend the professionalism of the nursing staff, the effectiveness of the physical therapy, and the overall cleanliness and professionalism of the facilities.
However, other reviews express significant concerns about the quality of care, including reports of staff being rude, uncooperative, and neglectful. Complaints include long wait times for assistance, limitations on visitation, and issues with cleanliness and maintenance. Some reviewers have reported feeling like prisoners due to strict visitation policies and have raised concerns about the facility's adherence to federal laws, particularly regarding the accommodation of service animals.
There are also reports of mismanagement regarding patient care, including premature discharge without consulting family or medical professionals, inconsistent adherence to prescribed medication regimens, and poor food quality. Concerns about the facility's environment, such as noise levels, unsanitary conditions, and temperature control, have also been mentioned, impacting patients' comfort and recovery.
While some reviewers have had positive experiences, noting the dedication and care of some staff members and the effectiveness of the rehabilitation services, others suggest a need for improvement in management, staff training, and adherence to care standards to ensure the well-being and dignity of all residents.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 3
Health inspection rating: 2
Staffing rating: 4
Quality measure rating: 5
Long-term quality measure rating:
5
Short-term quality measure rating:
4
Nursing Home Overview
Participation
date: March 21, 1969
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 99
Total current residents: 92
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 7
Number of
substantiated complaints: 10
Number of payment denials: 0
Number of fines: 1
Total cost of fines: $34557
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2021-07-13 | 2021-07-22 | D | Emergency Preparedness Deficiencies | List the names and contact information of those in the facility. |
| 2021-07-13 | 2021-07-22 | D | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2021-07-13 | 2021-07-22 | D | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2019-10-16 | 2019-11-04 | D | Egress Deficiencies | Have properly located and lighted "Exit" signs. |
| 2019-10-16 | 2019-11-04 | D | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2019-10-16 | 2019-11-04 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2019-10-16 | 2019-11-04 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-10-16 | 2019-11-04 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2019-10-16 | 2019-11-04 | E | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2019-10-16 | 2019-11-04 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2018-11-08 | 2018-12-12 | D | Smoke Deficiencies | Have a complete alarm system manually initiated and initiated by fire sprinkler system connection. |
| 2018-11-08 | 2018-12-12 | E | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2018-11-08 | 2018-12-12 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2018-11-08 | 2018-12-12 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2018-11-08 | 2018-12-12 | F | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
| 2018-11-08 | 2018-12-12 | E | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2018-11-08 | 2018-12-12 | D | Miscellaneous Deficiencies | Have restrictions on the use of highly flammable decorations. |
| 2018-11-08 | 2018-12-12 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-06-26 | 2023-07-24 | D | Quality of Life and Care Deficiencies | Provide medically-related social services to help each resident achieve the highest possible quality of life. |
| 2022-11-09 | 2022-12-09 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2022-11-07 | 2022-12-07 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-07-12 | 2021-08-11 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2021-07-12 | 2021-08-11 | D | Resident Rights Deficiencies | Ensure that residents are fully informed and understand their health status, care and treatments. |
| 2021-07-12 | 2021-08-11 | D | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2021-07-12 | 2021-08-11 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2021-07-12 | 2021-08-11 | D | Resident Assessment and Care Planning Deficiencies | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. |
| 2021-07-12 | 2021-08-11 | D | Resident Assessment and Care Planning Deficiencies | PASARR screening for Mental disorders or Intellectual Disabilities |
| 2021-07-12 | 2021-08-11 | D | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| 2021-07-12 | 2021-08-11 | E | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-07-12 | 2021-08-11 | D | Quality of Life and Care Deficiencies | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| 2021-07-12 | 2021-08-11 | D | Quality of Life and Care Deficiencies | Provide for the safe, appropriate administration of IV fluids for a resident when needed. |
| 2021-07-12 | 2021-08-11 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate pain management for a resident who requires such services. |
| 2021-07-12 | 2021-08-11 | E | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2021-07-12 | 2021-08-11 | E | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2021-07-12 | 2021-08-11 | E | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2021-07-12 | 2021-08-11 | D | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
| 2021-07-12 | 2021-08-11 | E | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2021-07-12 | 2021-08-11 | E | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2021-07-12 | 2021-08-11 | D | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2021-07-12 | 2021-08-11 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-07-12 | 2021-08-11 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-07-12 | 2021-08-11 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2022-01-27 | 2022-02-14 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2021-10-20 | 2021-11-05 | D | Resident Rights Deficiencies | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| 2019-09-06 | 2019-09-30 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2019-09-06 | 2019-09-30 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2019-09-06 | 2019-09-30 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2019-09-06 | 2019-09-30 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2019-09-06 | 2019-09-30 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2019-09-06 | 2019-09-30 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-01-12 | 2021-02-05 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-07-02 | 2021-07-30 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-07-02 | 2021-07-30 | D | Nutrition and Dietary Deficiencies | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. |
| 2021-06-30 | 2021-07-30 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-06-30 | 2021-07-30 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2021-06-30 | 2021-07-30 | D | Administration Deficiencies | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. |
| 2021-06-04 | 2021-06-25 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2021-03-18 | 2021-04-12 | D | Resident Rights Deficiencies | Keep residents' personal and medical records private and confidential. |
| 2021-03-04 | 2021-04-01 | D | Quality of Life and Care Deficiencies | Provide medically-related social services to help each resident achieve the highest possible quality of life. |
| 2018-08-10 | 2018-09-09 | D | Resident Rights Deficiencies | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| 2018-08-10 | 2018-09-09 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2018-08-10 | 2018-09-09 | F | Nutrition and Dietary Deficiencies | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. |
| 2018-08-10 | 2018-09-09 | F | Nutrition and Dietary Deficiencies | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. |
| 2018-08-10 | 2018-09-09 | F | Nutrition and Dietary Deficiencies | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| 2018-08-10 | 2018-09-09 | E | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2018-08-10 | 2018-09-09 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2017-08-18 | $12,500 |
| 2018-06-08 | $14,105 |
| 2019-01-17 | $8,775 |
| 2021-07-30 | $34,557 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2021-07-30 | 13 |
What is in the Neighborhood
- The closest city is Morgan Hill which is 0.5 miles away and has a population of 42,948 (mid sized town).
- Weather
- The crime rate is 4.5 per 100 people which is high compared to other cities.
- Violent Crime: 0.7 incidents per 100 people
- Property Crime: 2.13 incidents per 100 people
- Drug-Related Crime: 0.84 incidents per 100 people
Click the button above to explore the neighborhood
Supermarkets
Morgan Hill Foods
0.3 miles awayTrader Joe's
1.2 miles awaySafeway
1.3 miles awayNob Hill Foods
1.3 miles awayWalmart Supercenter
1.7 miles awayTransportation
Morgan Hill
0.6 miles awayBus Stations
Alkire Avenue & Peak Avenue
0.1 miles awayWest Main Avenue & Crest Avenue
0.2 miles awayWalsh Elementary School
0.2 miles awayMain Avenue & De Witt Avenue
0.2 miles awayWest Main Avenue & Hale Avenue
0.3 miles awayBanks
Citibank
0.5 miles awayChase
0.5 miles awayWells Fargo
0.5 miles awayO.E. Federal Credit Union
0.9 miles awayPinnacle Bank
1.1 miles awayHospitals
Saint Louise Regional Hospital
7.6 miles awayKaiser Permanente San Jose
11.1 miles awayWatsonville Community Hospital
15.4 miles awayDoctors on Duty
17.3 miles awayMission Oaks Hospital
17.9 miles awayPharmacies
Rite Aid
1.2 miles awayCVS Pharmacy
1.2 miles awayWalgreens
1.2 miles awayCVS
8.5 miles awaySouth County Pharmacy
9.4 miles awayDentists
Monterey Family Dentistry
0.4 miles awayWafelbakker Anderson Orthodontics South County
0.4 miles awayFloss Family Dentistry
0.4 miles awayTsuru Dental Care
0.4 miles awayCharles M Arita DDS
0.5 miles awayParks
Galvan Park
0.3 miles awayNob Hill Trail Park
0.3 miles awayBritton Field
0.3 miles awayEl Toro Open Space Preserve
0.4 miles awayThird Street Creek Park
0.4 miles awayPlaces of Worship
Trinity Cathedral
19.5 miles awayThe First Unitarian Church of San José
19.6 miles awaySan Jose Quaker Meeting House
21.1 miles awayShopping
Gilroy Premium Outlets
8.4 miles awayWestfield Oakridge
14.2 miles awayPrinceton Plaza
15.1 miles awayEastridge
16.2 miles awayGrand Century Mall
18.0 miles awayCulture
Morgan Hill Community Playhouse
0.5 miles awayPerforming Arts Center
2.5 miles awayAmphitheater
3.1 miles awayLakeside Amphitheater
8.4 miles awayScott Lance Studios
9.1 miles awayRestaurants
CreAsian Japanese Cuisine
0.3 miles awayPearl River Chinese Restaurant
0.3 miles awaySimmering Pho Cafe
0.3 miles awayMy Pizza
0.3 miles awayLorenzo's Grill
0.3 miles awayGet exact pricing & check availability
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