Call for pricing and availability: (800) 780-8101
Ocoee Health Care Center
1556 Maguire Rd, Ocoee, FL 34761
Based on 58 reviews
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Services and Housing Options
Nursing Home, Respite, Skilled Nursing, RehabilitationEstimated Pricing
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Ocoee Health Care Center Description
The philosophy at West Orange Center is to make you feel comfortable and work with you to get you back home as soon as possible. We offer a variety of rehabilitation services and nursing care that can be customized to each patient’s specific needs. At West Orange Center, we're all family. No matter who you are or where you come from, you'll always be treated like one of us. At Empire Care Centers, we strive to provide the best possible care for our patients with compassion and respect. Our goal is to provide the best health care possible to our residents on a daily basis.Dining
The mealtime experience at West Orange Center is one of relaxation. The dining area is a peaceful and stimulating oasis, where patients can rejuvenate their spirits with deliciously-prepared healthy meals.Price Comparison
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Amenities
West Orange Center offers its guests a wide array of amenities to make their stay comfortable and enjoyable. All patient suites are climate-controlled, while meals are made with delicious and healthy menu options. The grounds are beautifully landscaped, and the lounge provides a relaxing atmosphere complete with flat screen TVs. Complimentary WiFi and cable is provided, as well as hotel-grade housekeeping, beauty and barber services, laundry services, newspaper and mail delivery, and an alarm system.Services
West Orange Center offers a variety of services to its patients, including post-operative subacute care and 24/7 skilled nursing. Patients can also benefit from physical, occupational, and speech therapies 7 days per week, as well as respiratory therapy, wound care, chronic kidney disease management, stroke recovery, diabetic care, bariatric care, restorative care, TPN & IV antibiotics, IV therapy, nutritional services, hospice/palliative care, respite care, and therapeutic recreation.Health
nursing care
Amenities
kitchen
Information from Centers for Medicare & Medicaid Services
This nursing community has been given an overall rating of 2 out of 5 stars by The Center for Medicare and Medicaid receiving 1 stars on its health inspection, 5 stars on its quality measures rating, and 1 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 5-star short-stay rating and a 4-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 08/16/90 and is run by a for profit organization. It is a large-sized nursing community with 120 nursing beds. Currently, there are 91 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.Alerts from Centers for Medicare & Medicaid Services
This facility has been given 3 fines by The Centers for Medicare & Medicaid Services for a total of $38,080.25. The facility has also had 9 substantiated complaints reported in the last 3 years that resulted in a citation. The facility has had 3 facility incidents reported in the last 3 years that resulted in a citation.Overall Ratings
This nursing home, the Ocoee Health Care Center, has a 2-star overall rating. This is the second lowest possible. The nursing home is in the bottom 40% of facilities in terms of overall rating. The overall rating is slightly lower than the state average. This nursing home also has a 1-star health inspection rating. This too is the lowest possible and puts it in the bottom 10% of facilities in terms of health inspection rating. Its health inspection rating is again slightly lower than that average for all states'. However, this nursing home does boast a 5-star quality ratings; one step up from excellent and putting it in top 20% of facilities when considering quality alone. When compared to others across the states, this nursing center's quality rating falls just shy of being above average.Covid Data
The Ocoee Health Care Center is a nursing home located in the bottom 10% of facilities in terms of resident vaccination rate. The resident vaccination rate at the nursing home is 68.0%, which is lower than the state average of 81.7%. However, the nursing home's staff vaccination rate is 97.9%, which is higher than the state average of 82.4%. Additionally, the nursing home's covid booster rate is 100.0%, which is higher than the state average of 72.9%.Quality Measures
The Ocoee Health Care Center is a nursing home that has a 5-star quality rating, the highest possible. It is in the bottom half of facilities in terms of residents given Pneumococcal vaccine. The number of residents given Pneumococcal vaccine is slightly lower than the state average. The nursing home is also in the bottom 30% of facilities in terms of residents whose ability to move independently worsened. The number of residents whose ability to move independently worsened is higher than the state average. Additionally, the nursing home is in the bottom 40% of facilities in terms of residents with a catheter inserted and left in their bladder. The number of residents with a catheter inserted and left in their bladder is slightly higher than the state average. However, the nursing home is in the top half of facilities in terms of residents whose need for help with daily activities has increased. The number of residents whose need for help with daily activities has increased is slightly higher than the state average. Lastly, the nursing home is in the bottom 40% of facilities in terms of residents who have depressive symptoms or ulcers. The number of residents who have depressive symptoms or ulcers is slightly higher than the state average.Emergency and Hospitalization Quality Measures
According to the most recent data, the Ocoee Health Care Center falls in the bottom 30% of facilities when it comes to hospitalizations per 1000 days. This number is slightly higher than the state average. However, they are in the top 10% of facilities when it comes to outpatient emergency department visits per 1000 days. This number is slightly lower than the state average. They are also in the top 20% of facilities when it comes to short-stay residents who had outpatient emergency department visits. This number is way lower than the state average. Lastly, they are in the top 30% of facilities when it comes to short stay residents who were rehospitalized after a nursing home admission. Even this number is way lower than the state average.By clicking "Get Exact Costs", you agree to our Partner's Terms of Use. You also consent to receive calls and texts, which may be autodialed, from our partner and our partner's customer communities. Your consent is not a condition to using the service. Please visit our partner's Privacy Policy for information about their privacy practices.
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Disclaimer
My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
By clicking "Get Exact Costs", you agree to our Partner's Terms of Use. You also consent to receive calls and texts, which may be autodialed, from our partner and our partner's customer communities. Your consent is not a condition to using the service. Please visit our partner's Privacy Policy for information about their privacy practices.
Reviews
General Staff Rating
Care Staff Rating
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Cleanliness Rating
The staff was very welcoming, polite and professional. Our concerns and input involving our mother's care were accepted and addressed with care.. Although we still have some anxiety, they answered our questions and when we left we felt more at ease.
Great day
Luis Rodrequez in the dining room has a wonderful personality in dealing with others. He is helping with an eating problem with my brother Charles Peaden. Luis should be commended by the staff. Marie Dout is my brothers CNA and is very responsive to my suggestions. Thanks to Marie for taking care of my brother.
Please do not bring a loved one to this facility. My grandfather was admitted here after a lengthy hospital stay for continued wound care and physical therapy. Unfortunately he was admitted the day DeSantis ordered no visitors in nursing facilities due to Covid. In less than 3 weeks time my grandfather went from being on the road to recovery, back to the hospital with severe sepsis where he ultimately succumbed to his infection. This facility lied about the care that was rendered. My grandfather was afraid of the staff and would beg my mother not to bring up concerns out of fear of retaliation. He did not receive the care they claimed to give, his wound was not regularly cleaned, and he lost significant weight. The facility had him transported to the hospital without any notice to family. We found out when the hospital called. The nurse at the hospital claimed to have never seen a wound as severe as my grandfather's from the neglect. We attempted to take legal action against the facility however as the case progressed it was discovered that this facility is grossly under insured and we could not proceed further. Please save your family from the hell this place is. And after they kill your loved one they'll fight to keep funds prepaid for care. All around terrible place that does not care for their patients or people in general.
Smells bad, nursing incompetence, dirty linens
Horrible experience. My mother wasn't bathed in over a week. No personal care provided. No family communication after several messages.Only time they called was to discuss insurance and money.ANNNNNND they sent her home with someone else's medication!Strongly recommened you go somewhere else if you can.
Today I was able to finally go inside and sit with my mom in her room. Yes there are still rules. There must be rules! It was the best feeling ever.Ocoee Health Care Center has taken great care with my mother in the 2 1/2 years there. They didn’t jump on letting us in for their safety as well as their residents. Slow and steady wins every time. My heart is full. ❤️
If you are considering bringing a loved one to a facility like this one, please reconsider. Ocoee Health Care Center is one of the worst facility in the entire city. The staff are uncooperative and rude to the patients and their families. The only good employees at this place is Marlene and Chantelle.
I want to thank 3 very special employees at Ocoee Healthcare Center...Marlene (Admissions)who ALWAYS responds promptly, provides options and comfort in times of crisis and follows through. She is the reason mom was initially placed at Ocoee healthcare center. She is truly passionate about the elderly and always has their best interest at heart!Luis (Activities Director) for his knowledge, patience and dedication to residents with memory deficits, such as in the case of my mother. He is so kind to her, consistently goes above and beyond, thank you Luis!And CNA Evelyn the first to say that working with mom can be very challenging but somehow she has not only mastered it but gained my mother’s affection...Mom loves her!Placing a parent in a skilled nursing facility, especially during a pandemic is the hardest thing I’ve ever had to do! These 3 individuals have gone above and beyond for both my mother and I and I can’t thank them enough!
I've seemed to notice quite a few unpleasant reviews about the Ocoee Health Care Center and I can somehow understand why individuals may feel this way, especially during this COVID-19 crisis our country is facing at this time.However, there was one bright spot I did experience when my Father-In-Law was admitted to this facility and it came directly from the Admissions Coordinator Marleen Tapia. It's not too often that a family can experience a caring individual who took her time to answer every question we had about the entire rehabilitation process. She did such a magnificent job, my wife and I thought it would be inappropriate to avoid submitting a review. Her effectiveness assisted us greatly with making a decision to utilize this facility. With Marleen, she made us feel as though we were a part of her family and ensured us our relative would be cared for as if they were her own. We really appreciated her authenticity, kindness, knowledgeability, and sincerity. I believe this facility can benefit from employees like Marleen and should utilize her skillset in other areas of employee development.As for the facility itself, I think they did an overall average job.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-02-10 | E | E | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2022-02-10 | D | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2021-08-26 | D | D | Resident Assessment and Care Planning Deficiencies | Plan the resident's discharge to meet the resident's goals and needs. |
| 2021-08-26 | D | D | Resident Assessment and Care Planning Deficiencies | Assess the resident when there is a significant change in condition |
| 2021-08-26 | D | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2021-08-26 | D | D | Quality of Life and Care Deficiencies | Provide for the safe, appropriate administration of IV fluids for a resident when needed. |
| 2021-08-26 | E | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2021-08-26 | D | D | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| 2020-11-13 | J | J | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2020-08-05 | D | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2020-08-05 | D | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2020-08-05 | G | G | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2020-08-05 | G | G | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2020-01-16 | D | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2020-01-16 | F | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2020-01-16 | D | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2020-01-16 | D | D | Resident Assessment and Care Planning Deficiencies | Plan the resident's discharge to meet the resident's goals and needs. |
| 2019-10-22 | D | D | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
| 2019-07-13 | J | J | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-07-13 | J | J | Administration Deficiencies | Administer the facility in a manner that enables it to use its resources effectively and efficiently. |
| 2018-10-25 | D | D | Resident Rights Deficiencies | Allow residents to self-administer drugs if determined clinically appropriate. |
| 2018-10-25 | C | C | Resident Rights Deficiencies | Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide. |
| 2018-10-25 | D | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2018-10-25 | D | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2018-10-25 | D | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2018-10-25 | D | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2018-10-25 | D | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2018-10-25 | D | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2018-10-25 | D | D | Nutrition and Dietary Deficiencies | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. |
| 2018-10-25 | F | F | Environmental Deficiencies | Keep all essential equipment working safely. |
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