Oakwood Senior Home

Summary of Reviews:

• Several reviews highlight instances of rudeness and unprofessional behavior from the staff, including a refusal to engage in meaningful conversation about admissions and aggressive interactions regarding health information.
• Concerns were raised about the management's handling of financial obligations with vendors, suggesting possible issues with organizational integrity.
• One positive account mentions a staff member named TJ who was commended for going above and beyond in providing care and communication, especially for a resident described as difficult.
• Visitors have reported uncomfortable and concerning experiences, including being locked inside the facility and being demanded to share personal medical information inappropriately.
• Some reviews appreciate the helpfulness and knowledge of the staff, particularly in providing information and managing tours.
• Communication issues among staff were noted, leading to operational inefficiencies and affecting the care of residents, including a serious incident involving missing dentures.
• Mixed feelings were expressed about the facility's condition and services, with some noting outdated amenities and lackluster activities, while others appreciated the friendliness of the staff and the relationships formed with residents.

Overall, the reviews present a mixed picture of the facility, with significant concerns about staff behavior, management practices, and facility conditions contrasting with some positive experiences related to staff interactions and resident care.