Oak Terrace Memory Care

Reviews of Oak Terrace Memory Care offer a mixed perspective on the facility, highlighting both positive experiences and areas of concern.

• Many reviewers praise the compassionate and caring staff, noting that their loved ones feel safe, happy, and well-cared for in a home-like environment. The facility is described as clean, with some residents feeling as though they've never lived anywhere else.
• Some positive remarks also focus on the facility's ability to accommodate residents with Alzheimer's and dementia, offering activities and freedom to be outdoors. The community aspect and the quality of meals receive commendations, with food described as not processed and cooked on-site.
• However, there are significant concerns raised about staffing levels, with multiple reviews mentioning understaffing and employees being distracted or hard to find. This has led to observations of residents appearing unkempt and not receiving timely care.
• Incidents of neglect and poor management are highlighted, including a serious allegation of a resident being slapped by another resident without adequate response from the management. These reviews suggest an unsafe environment and a lack of transparency in communication and fees.
• Financial aspects are also a point of contention for some, with complaints about high costs, additional charges for extra care, and a lack of clarity regarding non-refundable community fees.
• Despite the facility's amenities and care options, the ratio of staff to residents and the quality of supervision are criticized, with reports of falls and inadequate monitoring.

In summary, while Oak Terrace Memory Care is appreciated for its caring staff and environment conducive to residents with Alzheimer's and dementia, concerns about staffing, management, and transparency in fees suggest the need for careful consideration and possibly further investigation by prospective residents and their families.