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Novato Healthcare Center
1565 Hill Road, Novato, CA 94947
For Pricing & Availability
(800) 780-8101To Reach a Resident
(415) 897-6161Estimated Pricing
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Novato
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Summary of Reviews:
- Several reviews describe the facility as poorly maintained, unprofessional, and lacking in adequate care for residents. Complaints include severe neglect, unreturned calls, missing personal items, and unaddressed medical needs.
- Some reviewers express distress over the conditions their loved ones faced, including being left unattended, not receiving help with meals, and experiencing theft of personal belongings.
- One review mentions discriminatory behavior by the staff, describing the environment as unwelcoming and advising others to stay away.
- Conversely, a few reviews offer a positive perspective, highlighting compassionate care, dedicated staff, and improvements in the facility. These include mentions of a community garden initiative, involvement in family councils, and personal stories of residents finding a sense of belonging and purpose.
- Positive feedback also notes the importance of family involvement in the care process, improvements in food quality, cleanliness, and the dedication of the staff despite challenging conditions.
- One detailed positive review shares a heartfelt story of a resident's final years at the facility, praising the staff's support and care during a difficult time.
Overall, the reviews present a mixed view of the facility, with several expressing serious concerns about the quality of care and management, while others acknowledge positive experiences and improvements.
Reviews
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Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 2
Staffing rating: 4
Quality measure rating: 4
Long-term quality measure rating:
3
Short-term quality measure rating:
4
Nursing Home Overview
Participation
date: Oct. 31, 2007
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 181
Total current residents: 158
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Both
Facility Incident, Complaints and Fines
Number of
facility
incidents: 19
Number of
substantiated complaints: 20
Number of payment denials: 0
Number of fines: 2
Total cost of fines: $11305
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2021-05-12 | 2021-06-15 | D | Emergency Preparedness Deficiencies | Conduct risk assessment and an All-Hazards approach. |
| 2021-05-12 | 2021-06-15 | D | Emergency Preparedness Deficiencies | Develop Emergency Preparedness policies and procedures. |
| 2021-05-12 | 2021-06-15 | D | Emergency Preparedness Deficiencies | Establish policies and procedures for volunteers. |
| 2021-05-12 | 2021-06-15 | D | Construction Deficiencies | Use approved construction type or materials. |
| 2021-05-12 | 2021-06-15 | E | Smoke Deficiencies | Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire. |
| 2021-05-12 | 2021-06-15 | D | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2021-05-12 | 2021-06-15 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2021-05-12 | 2021-06-15 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2019-09-10 | 2019-10-09 | D | Emergency Preparedness Deficiencies | Conduct risk assessment and an All-Hazards approach. |
| 2019-09-10 | 2019-10-09 | D | Emergency Preparedness Deficiencies | Address patient/client population and determine types of services needed. |
| 2019-09-10 | 2019-10-09 | D | Emergency Preparedness Deficiencies | Develop Emergency Preparedness policies and procedures. |
| 2019-09-10 | 2019-10-09 | D | Emergency Preparedness Deficiencies | Provide primary/alternate means for communication. |
| 2019-09-10 | 2019-10-09 | D | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2019-09-10 | 2019-10-09 | D | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2019-09-10 | 2019-10-09 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2019-09-10 | 2019-10-09 | D | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2018-07-05 | 2018-07-16 | D | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2018-07-05 | 2018-07-16 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2018-07-05 | 2018-07-16 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-05-06 | $17,355 |
| 2020-05-06 | $17,889 |
| 2020-06-25 | $14,205 |
| 2020-10-06 | $10,650 |
| 2021-11-29 | $655 |
| 2021-11-29 | $650 |
What is in the Neighborhood
- The closest city is Novato which is 0.9 miles away and has a population of 55,530 (large town).
- The average income is $122,916, which is very high compared to other zip codes.
- Weather
- High Temperature: 69
- Low Temperature: 52
- Average Temperature: 61.3
- Day Breakdown: The area gets 80 days of rain and 284 days of sun
- Precipitation: 0.7 inches a year
- The crime rate is 4.34 per 100 people which is high compared to other cities.
- Violent Crime: 0.76 incidents per 100 people
- Property Crime: 2.21 incidents per 100 people
- Drug-Related Crime: 1.0 incidents per 100 people
- The average life expectancy in zip code is 83.39 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 230.0, Moderate Days 14.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Safeway
0.6 miles awayWhole Foods Market
0.9 miles awayCostco
1.5 miles awayHarvest Market
2.3 miles awayNugget Markets
2.7 miles awayNone Found
Bus Stations
Novato Boulevard & Joan Avenue
0.4 miles awayNovato Boulevard & Lauren Avenue
0.4 miles awayNovato Boulevard & Diablo Avenue
0.5 miles awayNovato Boulevard & Arthur Street
0.5 miles awayDiablo Avenue & George Street
0.6 miles awayBanks
Wells Fargo
0.6 miles awayBank of Marin
2.8 miles awayBank of America
6.3 miles awayChase
6.6 miles awayFirst Federal
7.5 miles awayHospitals
Novato Community Hospital
0.9 miles awayKaiser Permanente San Rafael Medical Center
6.3 miles awayMarin Health Medical Center
10.4 miles awayPetaluma Valley Hospital
11.3 miles awaySonoma Valley Hospital
14.5 miles awayPharmacies
Safeway
0.6 miles awayCVS Pharmacy
1.4 miles awayGolden Gate Veterinary Compounding Pharmacy
2.9 miles awayWalgreens
6.3 miles awayRite Aid
6.5 miles awayDentists
Pacific Dental
0.5 miles awaySan Marin Dental
2.3 miles awayHaney Orthodontics
8.4 miles awaySan Rafael Dentistry
9.0 miles awayAlan S. Cascio
10.0 miles awayParks
Hill Recreation Area
0.1 miles awayArroyo Avichi Park
0.2 miles awayLee Garner Park
0.8 miles awaySutton Park
0.8 miles awayMarion Park
0.9 miles awayPlaces of Worship
Swedenborgian Church of San Francisco
22.2 miles awayGrace Cathedral
22.8 miles awayMisión San Francisco de AsÃs
24.3 miles awayShopping
Ignacio Center
2.7 miles awayPacheco Plaza
2.7 miles awayNorthgate Mall
6.5 miles awayCornerstone
11.2 miles awayPetaluma Village Premium Outlets
11.8 miles awayCulture
Hamilton Theater
4.1 miles awayShowcase Theatre
6.8 miles awayMarin Veterans' Memorial Auditorium
6.8 miles awayAmphitheater
7.7 miles awayForest Meadows Amphitheater
8.6 miles awayRestaurants
Sam’s Place
0.3 miles awayPearl
0.5 miles awayAyawaska Hilltop
0.7 miles awayLas Guitarras
1.0 miles awayMoylan's Brewery & Resturant
1.1 miles awayGet exact pricing & check availability
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