📞 Call for pricing and availability: (800) 780-8101
North Ottawa Care Center
18525 Woodland Ridge Drive, Spring Lake, MI 49456
For Pricing & Availability
(800) 780-8101To Reach a Resident
(616) 842-0770Estimated Pricing
Price Comparison
North Ottawa Care Center Description
North Ottawa Care Center at Heartwood Lodge is a resident-centered facility where up-to-date professional care combines with warmth and comfort to provide your loved one with personalized, compassionate, high quality care. Our staff takes great pride in providing a home-like atmosphere ensuring that everyone is cared for with the utmost dignity and respect.
Our 84-bed skilled nursing and rehabilitative facility is divided into three neighborhoods offering both private and semi-private rooms. Each neighborhood specializes care to the individual needs of the residents, including our new short-term rehabilitation neighborhood.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Spring Lake
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Positive Reviews:
- Outstanding care and compassionate staff, especially under trying circumstances.
- Staff did a great job attending to hospice care needs and were considerate of family's grief. Facility was clean and comfortable.
- Facility is absolutely gorgeous, with efficient care from doctors and sweet, helpful nurses, despite being understaffed.
- Excellent care for residents with dementia, with attentive nurses and exceptional therapy.
- High praise for the caregivers and the environment, especially following significant medical procedures. Rooms have nice views.
- Amazing care and cleanliness, with staff being very nice and helpful. Offers peace of mind to families.
Negative Reviews:
- Issues with understaffing and slow internet service, affecting those who need constant care.
- Unacceptable treatment of a resident with Alzheimer's, including lack of response from social worker and director of admissions, and missing personal items.
- Failure to perform requested cognitive tests and issues with accessing medical records, leading to distrust in the facility's care.
Mixed Reviews:
- Some reviews highlight the need for more staff across the board, a common issue in healthcare facilities.
Reviews
There are currently no reviews that were left on My Caring Plan
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 5
Health inspection rating: 5
Staffing rating: 5
Quality measure rating: 4
Long-term quality measure rating:
4
Short-term quality measure rating:
4
Nursing Home Overview
Participation
date: Aug. 1, 1978
Ownership type: Non Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 84
Total current residents: 61
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 4
Number of
substantiated complaints: 11
Number of payment denials: 1
Number of fines: 1
Total cost of fines: $650
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2019-10-24 | 2019-12-04 | F | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-06-29 | 2023-08-11 | E | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2023-06-29 | 2023-08-11 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2022-04-13 | 2022-05-16 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2022-04-13 | 2022-05-16 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-04-13 | 2022-05-16 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2021-05-21 | 2021-06-29 | G | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2020-08-12 | 2020-09-09 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2019-10-24 | 2019-12-04 | E | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2019-10-24 | 2019-12-04 | D | Resident Rights Deficiencies | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| 2019-10-24 | 2019-12-04 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2019-10-24 | 2019-12-04 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-10-24 | 2019-12-04 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2019-10-24 | 2019-12-04 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2019-10-24 | 2019-12-04 | F | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2019-03-12 | $89,885 |
| 2021-11-15 | $650 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2019-03-12 | 8 |
| 2021-05-21 | 11 |
What is in the Neighborhood
- The closest city is Grand Haven which is 2.2 miles away and has a population of 11,062 (small town).
- The average income is $104,833, which is very high compared to other zip codes.
- Weather
- High Temperature: 73
- Low Temperature: 27
- Average Temperature: 49.6
- Day Breakdown: The area gets 143 days of rain, 59 days of snow and 161 days of sun
- Precipitation: 1.7 inches a year
- The average life expectancy in zip code is 80.97 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 103.0, Moderate Days 41.0, Unhealthy for Sensitive Groups Days 2.0, Unhealthy Days 2.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Leppinks
1.0 miles awayGrand Haven Vinegar and Oil
2.0 miles awayOrchard Markets
3.6 miles awayD&W
3.7 miles awayMeijer
3.8 miles awayTransportation
Lake Express
9.1 miles awayMuskegon Ferry Terminal
9.1 miles awayCoopersville Marne Railway
15.6 miles awayTimbertown Station
17.3 miles awayGrand Rapids Junction
17.5 miles awayNone Found
Banks
Chase
2.1 miles awayPNC Bank
3.6 miles awayCommunity Shores
4.1 miles awayFifth Third Bank
4.8 miles awayHuntington Bank
6.6 miles awayHospitals
North Ottawa Community Hospital
2.9 miles awayMercy Health Mercy Campus
7.9 miles awayMercy Health Hackley Campus
8.8 miles awaySpectrum Health Zeeland Community Hospital
22.6 miles awayPharmacies
Walgreens
2.1 miles awayRite Aid
3.0 miles awayMercy Heath Pharmacy Glenside
8.0 miles awayCVS Pharmacy
10.1 miles awayHometown Pharmacy
12.1 miles awayDentists
Infinity Dental
2.5 miles awayDental Dreams
8.0 miles awayTerry Dental
8.1 miles awayParks
Mike Herman Memorial Field
0.2 miles awayNorth Ottawa Dunes County Park
0.2 miles awayFerrysburg Nature Preserve
0.3 miles awayCoast Guard Park
0.3 miles awayOttawa Sands County Park
0.6 miles awayNone Found
Shopping
The Lakes Mall
4.3 miles awayPark Row Mall
6.9 miles awayThe Shops at Westshore
20.6 miles awayCulture
Hilt Building
9.8 miles awayFrauenthal Center for the Performing Arts
9.8 miles awayAmphitheater
13.9 miles awayBlue Lake Fine Arts Camp
20.7 miles awayHolland Community Theatre
22.0 miles awayRestaurants
Pizza Hut
1.6 miles awayOld Boys' Brewhouse
1.8 miles awayKirby House
2.0 miles awayApplebee's
2.0 miles awayKozak's Gyros
2.0 miles awayGet exact pricing & check availability
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Disclaimer
My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
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