📞 Call for pricing and availability: (800) 780-8101
New Orange Hills
5017 E. Chapman Avenue, Orange, CA 92869
For Pricing & Availability
(800) 780-8101To Reach a Resident
(714) 997-7090Estimated Pricing
Price Comparison
New Orange Hills Description
New Orange Hills is a state of the art 145 Bed Sub-acute / Rehab Facility that features the best in comfort, care and community.
As our guest you are important to all of us, and we want to ensure your stay is an enjoyable one. It is our goal to exceed your expectations in every way. The staff at New Orange Hills strives to provide the best possible service to you throughout your stay with us. We are "At Your Service" and hope that our website will provide you with useful information to aid you in utilizing the many services that we offer.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Orange
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Reviews of New Orange Hills show a mixed range of experiences from families and patients. Some highlight the exceptional care, attentiveness, and professionalism of the staff, including CNAs, LVNs, RNs, and administrators. They commend the facility for its patient care, rehabilitation services, and the efforts to make patients feel at home and part of a family. Activities and support from various staff members are appreciated, contributing to positive experiences and recovery outcomes.
However, other reviews express significant concerns about the facility's cleanliness, management, and the quality of care provided. Issues such as inadequate attention to dietary needs, inconsistent nursing care, and poor communication are mentioned. Some reviewers report serious neglect, including unattended medical needs, lack of cleanliness, and insufficient response to patient requests. These negative experiences have led some to strongly advise against choosing the facility for loved ones.
While there are accounts of remarkable progress and recovery, particularly in physical therapy and rehabilitation, there are also distressing reports of potential harm and neglect. The facility's response to these concerns, if any, is not mentioned in the reviews.
Overall, the reviews of New Orange Hills present a facility with notable strengths in some areas, particularly in rehabilitation and some aspects of patient care, but also significant weaknesses that have deeply affected the experiences of some patients and their families. Prospective clients may need to weigh these contrasting experiences carefully.
Reviews
Look for other places. Not a place for loved ones. Or yourself..
Help me. I am here now. 7146544001 Jim Mathews. Phones don't work. With holds Ox..shoves DNR. Papers in my face to sign.. holding back Oxygen till I sign ..no glasses on so see.had call 911 to get oxygen... couldn't breath. Seeing double. Wrong meds.. kicking my wheel chair..3 diapers on my roommate over a soiled one.will not answer call lites...abuse every place.plus more. Don't even bring a dog here
New Orange Hills Videos
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 2
Staffing rating: 1
Quality measure rating: 5
Long-term quality measure rating:
5
Short-term quality measure rating:
5
Nursing Home Overview
Participation
date: Dec. 7, 1987
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 145
Total current residents: 135
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Both
Facility Incident, Complaints and Fines
Number of
facility
incidents: 3
Number of
substantiated complaints: 21
Number of payment denials: 0
Number of fines: 1
Total cost of fines: $15000
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-05-17 | 2022-06-14 | D | Emergency Preparedness Deficiencies | Conduct risk assessment and an All-Hazards approach. |
| 2022-05-17 | 2022-06-14 | D | Emergency Preparedness Deficiencies | Address patient/client population and determine types of services needed. |
| 2022-05-17 | 2022-06-14 | D | Emergency Preparedness Deficiencies | Include a process for Emergency Preparedness collaboration. |
| 2022-05-17 | 2022-06-14 | D | Emergency Preparedness Deficiencies | Address subsistence needs for staff and patients. |
| 2022-05-17 | 2022-06-14 | D | Emergency Preparedness Deficiencies | Establish procedures for tracking staff and patients during an emergency. |
| 2022-05-17 | 2022-06-14 | E | Emergency Preparedness Deficiencies | Establish policies and procedures including evacuation. |
| 2022-05-17 | 2022-06-14 | D | Emergency Preparedness Deficiencies | Establish policies and procedures for sheltering. |
| 2022-05-17 | 2022-06-14 | D | Emergency Preparedness Deficiencies | Establish policies and procedures for medical documentation. |
| 2022-05-17 | 2022-06-14 | D | Emergency Preparedness Deficiencies | Establish policies and procedures for volunteers. |
| 2022-05-17 | 2022-06-14 | D | Emergency Preparedness Deficiencies | Create arrangements with other facilities to receive patients. |
| 2022-05-17 | 2022-06-14 | D | Emergency Preparedness Deficiencies | Establish roles under a Waiver declared by secretary. |
| 2022-05-17 | 2022-06-14 | F | Emergency Preparedness Deficiencies | Develop a communication plan. |
| 2022-05-17 | 2022-06-14 | D | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2022-05-17 | 2022-06-14 | F | Emergency Preparedness Deficiencies | Implement emergency and standby power systems. |
| 2022-05-17 | 2022-06-14 | E | Construction Deficiencies | Use approved construction type or materials. |
| 2022-05-17 | 2022-06-14 | D | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2022-05-17 | 2022-06-14 | D | Egress Deficiencies | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. |
| 2022-05-17 | 2022-06-14 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-05-17 | 2022-06-14 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2022-05-17 | 2022-06-14 | D | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2022-05-17 | 2022-06-14 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have power receptacles that are properly grounded. |
| 2022-05-17 | 2022-06-14 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2020-07-22 | 2020-08-13 | D | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2020-07-22 | 2020-08-13 | D | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2020-07-22 | 2020-08-13 | D | Smoke Deficiencies | Properly provide smoke detection systems in areas open to corridors. |
| 2020-07-22 | 2020-08-13 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2020-07-22 | 2020-08-13 | D | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
| 2020-07-22 | 2020-08-13 | D | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2020-07-22 | 2020-08-13 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure medical gas and vacuum systems have documented maintenance programs. |
| 2020-07-22 | 2020-08-13 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure gas and vacuum systems are inspected and tested as part of a maintenance program. |
| 2020-07-22 | 2020-08-13 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2019-03-20 | 2019-04-08 | C | Emergency Preparedness Deficiencies | Address subsistence needs for staff and patients. |
| 2019-03-20 | 2019-04-08 | D | Emergency Preparedness Deficiencies | Establish procedures for tracking staff and patients during an emergency. |
| 2019-03-20 | 2019-04-08 | C | Emergency Preparedness Deficiencies | Establish policies and procedures for medical documentation. |
| 2019-03-20 | 2019-04-08 | D | Emergency Preparedness Deficiencies | Establish policies and procedures for volunteers. |
| 2019-03-20 | 2019-04-08 | D | Emergency Preparedness Deficiencies | List the names and contact information of those in the facility. |
| 2019-03-20 | 2019-04-08 | C | Emergency Preparedness Deficiencies | Provide emergency officials' contact information. |
| 2019-03-20 | 2019-04-08 | C | Emergency Preparedness Deficiencies | Provide primary/alternate means for communication. |
| 2019-03-20 | 2019-04-08 | C | Emergency Preparedness Deficiencies | Provide a means of sharing information on occupancy/needs. |
| 2019-03-20 | 2019-04-08 | D | Emergency Preparedness Deficiencies | Provide family notifications of emergency plan. |
| 2019-03-20 | 2019-04-08 | E | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2019-03-20 | 2019-04-08 | D | Emergency Preparedness Deficiencies | Implement emergency and standby power systems. |
| 2019-03-20 | 2019-04-08 | D | Egress Deficiencies | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. |
| 2019-03-20 | 2019-04-08 | C | Egress Deficiencies | Have properly located and lighted "Exit" signs. |
| 2019-03-20 | 2019-04-08 | D | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2019-03-20 | 2019-04-08 | D | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2019-03-20 | 2019-04-08 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-03-20 | 2019-04-08 | F | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2019-03-20 | 2019-04-08 | D | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2019-03-20 | 2019-04-08 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. |
| 2019-03-20 | 2019-04-08 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2019-03-20 | 2019-04-08 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the use of electrical equipment. |
| 2019-03-20 | 2019-04-08 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2019-03-20 | 2019-04-08 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-02-26 | $13,380 |
| 2020-07-15 | $9,750 |
| 2023-01-24 | $15,000 |
What is in the Neighborhood
- The closest city is North Tustin which is 1.7 miles away and has a population of 24,917 (small town).
- The average income is $106,552, which is very high compared to other zip codes.
- Weather
- High Temperature: 81
- Low Temperature: 62
- Average Temperature: 71.1
- Day Breakdown: The area gets 51 days of rain and 313 days of sun
- Precipitation: 0.5 inches a year
- The median age is 35.0 years old, average compared to other cities.
- 2.83% of the population are Veterans which is a very low percentage of Veterans compared to other cities.
- 24.5% of the population are Foreign-born which is a high percentage of Foreign-born compared to other cities.
- The population is 0% American Indian and Alaska Native, 13% Asian, 1% Black or African-American, 26% Hispanic or Latino, and 58% White.
- The crime rate is 3.21 per 100 people which is average compared to other cities.
- Violent Crime: 0.43 incidents per 100 people
- Property Crime: 1.52 incidents per 100 people
- Drug-Related Crime: 0.96 incidents per 100 people
- The average life expectancy in zip code is 81.66 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 99.0, Moderate Days 77.0, Unhealthy for Sensitive Groups Days 4.0, Unhealthy Days 2.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Albertsons
0.3 miles awayStater Bros.
1.1 miles awayThe Original Manassero Farms
2.0 miles awayRalphs
2.2 miles awaySmart & Final Extra!
2.7 miles awayTransportation
Orange
3.3 miles awaySanta Ana
4.1 miles awayBus Stations
OCTA
2.5 miles awayIrvine-Jamboree(3348)
4.1 miles awayWestfield MainPlace Mall
4.1 miles awayDiscovery Science Center
4.1 miles awayBanks
Chase
2.1 miles awayBank of America
2.1 miles awayWells Fargo
2.2 miles awayUnion Bank
2.2 miles awayCitizens Business Bank
2.8 miles awayHospitals
Chapman Global Medical Center
1.5 miles awayNexus Children's Hospital
2.0 miles awayOrange County Global Medical Center
2.8 miles awaySaint Joseph Hospital
3.6 miles awayChildren's Hospital of Orange County
3.8 miles awayPharmacies
Rite Aid
2.0 miles awayCVS Pharmacy
2.6 miles awayWalgreens
2.8 miles awaySanta Ana Tustin Compounding Pharmacy
3.2 miles awayMed Specialties Compounding Pharmacy
7.1 miles awayDentists
Hong Orthodontics
2.2 miles awayOrange County Dental Care
2.2 miles awayVilla Park Smiles
2.3 miles awayPerfect Smiles Orthodontics
2.7 miles awayE.C.O. Dental
2.7 miles awayParks
El Modena Open Space
0.3 miles awayEl Modena Park
0.5 miles awayMcPherson Athletic Facility
0.9 miles awayLa Veta Park
0.9 miles awayGrijalva Park
1.1 miles awayPlaces of Worship
Mission San Juan Capistrano
21.1 miles awayFirst Congregational Church
22.8 miles awayShopping
Tustin Plaza
2.4 miles awayCameo Center
2.9 miles awayMainPlace Mall
4.1 miles awayAnaheim GardenWalk
6.5 miles awaySouth Coast Plaza
8.3 miles awayCulture
Peforming Arts Center PAC
2.2 miles awayAmphitheater
2.5 miles awayThe Frida Cinema
4.7 miles awayYost Theater
4.7 miles awayCity National Grove of Anaheim
5.0 miles awayRestaurants
Orange County Mining Company
0.3 miles awayOrange Hill Restaurant
0.7 miles awayDukes
1.1 miles awayFirst Class Pizza
2.2 miles awayChina Panda
2.2 miles awayGet exact pricing & check availability
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