Mountain View Senior Living

Positive Reviews:

• Many reviewers praise the personal care and attention provided by the staff, highlighting their professionalism, friendliness, and caring nature.
• Several experiences note the facility's success in rehabilitation and long-term care, especially for residents with specific health challenges such as Alzheimer's, UTIs, and mobility issues.
• The facility is described as beautiful, clean, and well-maintained, with newly remodeled rooms and halls.
• Activities and social engagement, including BINGO and other daily events, are appreciated by residents, contributing to a positive living environment.
• Family members commend the communication and support from the staff, including the administration, nursing, and therapy departments, highlighting a sense of community and family.
• The food quality and variety receive positive mentions, as does the facility's effort in creating a welcoming and comfortable atmosphere for residents.

Negative Reviews:

• One review criticizes the facility for inadequate care, particularly highlighting issues with wheelchair accessibility, response times to call buttons, and overall management responsiveness.
• Concerns about staff behavior, including allegations of mistreatment and unprofessional conduct during an interview process, are mentioned.
• There are serious allegations of abuse and neglect, including residents being left in soiled conditions, unreported incidents, and inappropriate behavior from staff towards residents.

Mixed Feedback:

• While many reviews highlight the excellent care and environment provided by the facility, there are significant concerns and allegations that suggest areas for improvement, particularly in staff conduct and facility management.
• Prospective residents and their families are encouraged to conduct thorough visits and consider both positive experiences and reported issues before making a decision.