Call for pricing and availability: (800) 780-8101
Mountain View Manor
1045 Sandretto Drive, Prescott, AZ 86305
Based on 25 reviews
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Services and Housing OptionsNursing Home, Skilled Nursing, Rehabilitation
For Pricing & Availability(800) 780-8101
To Reach a Resident(928) 778-4837
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Mountain View Manor DescriptionNestled in the Sandretto Hills with a view of Thumb Butte and Granite Mountain, Mountain View Manor is a licensed Nursing Care Facility providing skilled nursing and rehabilitation services (physical, occupational and speech therapy) for short-term rehab stays to assist you in regaining your strength and function to return home to an active life. We offer respite and long-term care to allow home caregivers a break, as well as life transition care in agreement with local Hospice agencies.
RehabilitationOur expert physical therapists are licensed professionals who evaluate your condition and administer treatments to promote optimal health. Physical therapists help people feel better by reducing pain, improving movement and function, maintaining cardiopulmonary function, and limiting disabilities resulting from injury or disease.
Skilled NursingThe skilled rehabilitation unit at our hospital offers physical therapy, occupational therapy, and speech therapy services with the help of our nurses and aides. The coordination of services includes assistance with what are known as ADL’s (Activities of Daily Living), such as bathing, dressing, dining, grooming, walking and toileting. For those who need a little extra help, we also provide assistance getting in and out of bed. The focus of this unit is to provide skilled therapy and nursing services so you can get back home in your best possible condition.
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AmenitiesMountain View Manor offers its residents many amenities to make their stay as comfortable and enjoyable as possible. The facility offers both private and semi-private rooms, short-term respite care, complimentary wifi, cable television, and personal laundry service with linens included. On-site lab and x-ray services are available, as well as arrangements for doctor appointments. Scheduled community outings, local transportation, beauty/barber shop services, open visitation hours, and resident trust fund services are all available to the residents of Mountain View Manor.
ServicesMountain View Manor offers a wide variety of services, such as Orthopedic Recovery and Rehabilitation for rehab of the Hip, Knee, Ankle and Shoulder, Cardiac Recovery and Rehabilitation for rehab of bypass surgery (CABG) CHF new Pacemaker, Neurological Recovery and Rehabilitation for rehab of stroke (CVA) head injury Parkinson’s, Skilled Nursing Wound Care for treatment of surgical and systemic wounds. Patients receive comprehensive care and individualized plans to ensure they get the best possible outcomes.
long term care
physical, occupational and speech therapy
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 1 out of 5 stars by The Center for Medicare and Medicaid receiving 1 stars on its health inspection, 4 stars on its quality measures rating, and 4 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 5-star short-stay rating and a 2-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 06/10/85 and is run by a for profit organization. It is a large-sized nursing community with 116 nursing beds. Currently, there are 42 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis community has been cited for abuse by The Center for Medicare and Medicaid Services. Either the facility has been cited in inspection reports for abuse that caused a resident harm within the past year or abuse that could have potentially caused residents harm in the past two years. This facility has been given 2 fines by The Centers for Medicare & Medicaid Services for a total of $10,350.00. The facility has had 1 facility incidents reported in the last 3 years that resulted in a citation.
Overall RatingsMountain View Manor is a nursing home that has a 1-star overall rating, the lowest possible. The nursing home is in the bottom 20% of facilities in terms of overall rating. The overall rating is slightly lower than the state average. Additionally, Mountain View Manor has a 1-star health inspection rating, which is also the lowest possible. The nursing home is in the bottom 10% of facilities in terms of health inspection rating and thisrating is slightly lower than the state average as well. However, Mountain View Manor does have a 4-star quality rating, which is the second highest possible ranking. In terms of quality, Mountain View Manor falls into top half of all facilities and has a quality rating that only marginally lower than what's seen on average at a state level.
Staff RatingsThe Mountain View Manor has a 4-star staff rating; the second highest possible. Their nursing aid staffing hours per resident per day is slightly lower than the state average, but they are still in the top 30% of facilities. Their LPN staffing hours per resident per day is slightly higher than the state average and places them in the top 40% of facilities. The RN staffing hours per resident per day is slightly lower than the state average, yet they are still in the top 30% of facilities. The licensed staffing hours per resident per day places them in the bottom half of all facilities; however, their physical therapist staffing hours per resident per day is only slightly lower than the state average.
Covid DataThe Mountain View Manor nursing home is in the bottom 10% of facilities in terms of resident vaccination rate. The resident vaccination rate at the nursing home is slightly lower than the state average, with a rate of 71.7% compared to the state's 76.6%. The staff vaccination rate at the nursing home is much lower than average, coming in at 63.0% as opposed to 84.1% for the state. In terms of covid booster rate, The Mountain View Manor falls into the bottom half of all facilities; however, its 86.8% booster rate is still higher than the state average of 72.4%.
Quality MeasuresThe Mountain View Manor is a nursing home that has a 4-star quality rating, the second highest possible. However, the nursing home is in the bottom 10% of facilities in terms of residents whose ability to move independently worsened. The number of residents whose ability to move independently worsened is way higher than the state average. Additionally, the nursing home is in the bottom 10% of facilities in terms of residents given Flu vaccine. The number of residents given Flu vaccine is way lower than the state average. Furthermore, the nursing home is in the bottom 40% of facilities in terms of residents with ulcers. The number of residents with ulcers is slightly higher than the state average. Lastly, the nursing home is in the top 20% of facilities in terms of residents who lose too much weight. The number of residents who lose too much weight is slightly lower than the state average.
Emergency and Hospitalization Quality MeasuresThe Mountain View Manor is a nursing home located in the bottom half of facilities in terms of short-stay residents who had outpatient emergency department visits. However, the nursing home is still slightly higher than the state average. Additionally, The Mountain View Manor is in the top 20% of facilities in terms of short stay residents who were rehospitalized after a nursing home admission but way lower than the state average.
The Prescott Area
Things to do in the Area
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General Staff Rating
Care Staff Rating
Food Staff Rating
Activities and Services Rating
this place is a dump, and the staff doesn't give a crap about your loved one. My family member was there for 5 days and during that time someone stole money from her wallet. They kept her sedated and just let her lay in bed all day so they wouldn't have to take care of her needs. I wouldn't take my worst enemy to this place. This facility needs to have their license revoked.
I placed my elderly mom there for hospice care following a fall and surgery. The facility is pretty run down , but the staff was absolutely wonderful, responsive, and caring. Both day and night shifts were attentive to her and took great care of her. We had no complaints. The facility was clean, but could use some infusion of capital.
Was placed here after ulcer surgery from Yavapai Regional this place was a nightmare from the Head nurse to the CN's was treated horribly bloodwork taken without my prior knowledge or results rude CN's tossing me around on the bed and this was after surgery only Bruce who works the grave shift had any compassion the food was horrible was suppose to have a protein drink with my meals never saw it, only positive thing was the physical therapy group they were awesome, stay away if you have to.
This facility is dark, the vibe is bad, the communication with patients, family and amoungst staff is horrible. It's difficult to call to speak to family as they do not have phones in each room. Calls go to the front office and then are transferred to halls and often times the phone rings and rings with no answer or staff hangs up on you, their phone system is archaic. Some of the staff are unprofessional and difficult to deal with. They don't tend to patients needs or to requests or the nurses call bell. My family felt uncared for here and I would never recommend this place to anyone.
Trid for days to call to check on my aunt . Several other family members have trid no one will answer the phone. We get no notices of her health condition.Show up to day to see my aunt it was bad . I would going into a 5 hour rant but Instead I calling Auldt Protection Service.
I see then that nothing has changed since I briefly had a loved one there. In 2011, I had my mother in there they were rude, uncaring understaffed, and the hostility they had towards each other was incredulous. I took my mother home and cared for her myself. She would call for assistance and we timed it once it took an hour to be answered. No wonder nursing homes have bad reputations
A disappointing experience with pleasant staff for the most part, but lacking in sophistication and effective communication. Follow through was weak by the administration, social service support was non-existent, it was difficult and time-consuming to contact the resident, customer service was often poor, and the bed assignment was inappropriate for the clinical needs of the patient. Only suitable for a short-term physical therapy stay at most.
The staff here in general seem like they don't care about their jobs, with the exception of one woman I've interacted with and an older man our loved one enjoyed engaging with. The older lady that situates insurance or payment is terrible. My family found her to be cold, inconsiderate, and rude. When we tried to move our loved one from this facility to another facility in the city the places that we contacted had already been contacted by this older woman and probably fed a story so when we called they said oh yeah we talked to so-and-so at Mountain View Manor and we can't take your loved one. What seem to be like simple requests from patients don't seem to be met or addressed at times. And good luck trying to get through via phone to a loved one because they do not have individual phones in each room. They have a single phone in the care takers office that they run around the building from room to room. If the phone is answered it's likely that they transfer you and transfer you again, hang up on you and you have to call back multiple times. That they'll just flat out tell you we don't have any care takers to get the phones to your loved one because it's lunch or dinner time. This place has been just a notch above appalling in dealing with as our family deals with the failing health of our loved one. If we could afford it we would go elsewhere, sadly that is not an option.
Was there a few years ago because needed nurses to treat wounds on daily basis. Am writting review now because I'm going to have to go back to a place with 24/7 nurses because just had surgery on a wound that goes down to bone and has to heal from inside out and praying I don't get sent here. The stay was for 2nd and 3rd degree burns on back. Was supposed to be cleaned and bandaged on a daily basis was lucky if I got to see them 3 times a week.I'm paralyzed so need assistance with getting out of bed and into my wheelchair, needless to say spent most of the time in bed because because when I'd call for assistance it'd take them at least an hour before they could get me up and once up would end up sitting in my chair all day long because they didn't have time to get me back in bed in a timely fashion which would end up causing me a great deal of pain (have chronic pain) that was hardly ever managed because even though i had medication for the pain it was never provided when it was supposed to be and usually ended up getting it (at best) a hour and a half after I was supposed to get it.The food is absolutely terrible with little variety whoever the cook is they can't cook. ( Example: Get canned metallic tasting spaghetti sauce with a slice of plain white bread).Not very many activities for residents to participate in to pass the time. Felt bad for the elderly who have to reside there, get very little interaction with anyone just sleep, eat, watch T.V.The smell is dank, musty, full of $#¡+, and urine. Mostly carpeted & whoever thought that was a good idea for a nursing home is an idiot because of years of built up stains of dirt, food, drink, urine, feceas, vomit, mold. While there there one of the halls was flooded so fans were put up and down the hall on full blast till water dried up. You'd think they'd call that serve pro place or Stanley steamer to clean it up but NO. Definitely NOT a place to leave loved ones in their twilight years.
When we first visited this facility, it appeared generally OK. Our loved one needed a place to be that would help her and the folks were accommodating at the time. However, as time went on, it seemed that her care wasn't up to par. On November 16th. 2017, we visited her and made plans for the upcoming holidays. On November17th. 2017, we received a call from the hospital that she had been admitted the night before in severe distress. The home never called us. She passed away later that morning with her family by her side. I cannot say that her care was a factor, but the home didn't seem too concerned about her passing and even cleared out her room before we were able to get there to do it ourselves. They appear compassionate at first, but then they fall into a routine and that's it. While they did help at the beginning, towards the end, the compassion just wasn't there. Our loved one was at this home for just under 4 months.
Never saw a day nurse. Would see afternoon and evening nurses. Husband is diabetic, when I asked about a diabetic diet I was told they put sweet and low on the tray instead of sugar.My husband had chronic diarrhea, so it was not feasible for him to go to the cafeteria. All our meals were served COLD. Showers are in the middle of the facility, so he would have to walk past a lot of people with poop on him. When we checked the shower room, there were clothes and towels all over the floor. The last problem was my husband had a special blanket our daughter made for him as he is very vold. He caught an employee walking out the door with his blanket, if he had not woke up, it would have been gone. I checked him out that afternoon. Please don't take a oved one there.
My Father died here on September 21, 2016. The place smelled like feces & wee wee . I also watched some lady beg for a blanket while we tried to find out where my Dad's things were .An employee "forgot to list his possessions in the log " ( code for : someone didn't follow protocol & his stuff is gone ) but remembered seeing his travel bag in his room AFTER he died .Then it seems someone decided to take my dead father's phone ,wallet , & eye drops . My sister & I called the Prescott police dept & they searched through an employee's car . They didn't find his stuff but they weren't too broken up about it. There was no apology! There was zero follow up !Pls reconsider sending a loved one here. It's where they will spend the remainder of their lives …Spare them & yourself the heartache
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2022-01-07||2022-02-28||D||Emergency Preparedness Deficiencies||Develop and maintain an Emergency Preparedness Program (EP).|
|2022-01-07||2022-02-28||D||Emergency Preparedness Deficiencies||Conduct risk assessment and an All-Hazards approach.|
|2022-01-07||2022-02-28||D||Emergency Preparedness Deficiencies||Establish policies and procedures including evacuation.|
|2022-01-07||2022-02-28||D||Emergency Preparedness Deficiencies||Establish roles under a Waiver declared by secretary.|
|2022-01-07||2022-02-28||D||Emergency Preparedness Deficiencies||Establish emergency prep training and testing.|
|2022-01-07||2022-02-28||D||Emergency Preparedness Deficiencies||Establish staff and initial training requirements.|
|2022-01-07||2022-02-28||D||Emergency Preparedness Deficiencies||Conduct testing and exercise requirements.|
|2022-01-07||2022-02-28||E||Smoke Deficiencies||Have properly installed hallway dispensers for alcohol-based hand rub.|
|2022-01-07||2022-02-28||E||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2022-01-07||2022-02-28||D||Smoke Deficiencies||Ensure smoke barriers are constructed to a 1 hour fire resistance rating.|
|2022-01-07||2022-02-28||D||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2022-01-07||2022-02-28||E||Miscellaneous Deficiencies||To conduct inspection, testing and maintenance of fire doors by qualified individuals.|
|2020-12-01||2021-01-08||D||Emergency Preparedness Deficiencies||Establish policies and procedures for volunteers.|
|2019-08-09||2019-09-23||D||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2019-08-09||2019-09-23||D||Miscellaneous Deficiencies||Have simulated fire drills held at unexpected times.|
|2019-08-09||2019-09-23||E||Miscellaneous Deficiencies||To conduct inspection, testing and maintenance of fire doors by qualified individuals.|
|2019-08-09||2019-09-23||E||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
|2019-08-09||2019-09-23||D||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure that testing and maintenance of electrical equipment is performed.|
|2018-05-25||2018-07-09||F||Emergency Preparedness Deficiencies||Conduct risk assessment and an All-Hazards approach.|
|2018-05-25||2018-07-09||C||Emergency Preparedness Deficiencies||Establish procedures for tracking staff and patients during an emergency.|
|2018-05-25||2018-07-09||C||Emergency Preparedness Deficiencies||Establish roles under a Waiver declared by secretary.|
|2018-05-25||2018-07-09||C||Emergency Preparedness Deficiencies||Provide family notifications of emergency plan.|
|2018-05-25||2018-07-09||F||Emergency Preparedness Deficiencies||Conduct testing and exercise requirements.|
|2018-05-25||2018-07-09||D||Egress Deficiencies||Keep aisles, corridors, and exits free of obstruction in case of emergency.|
|2018-05-25||2018-07-09||E||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2018-05-25||2018-07-09||E||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2018-05-25||2018-07-09||E||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
Health Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2022-01-07||E||E||Resident Rights Deficiencies||Ensure that residents are fully informed and understand their health status, care and treatments.|
|2022-01-07||D||D||Resident Assessment and Care Planning Deficiencies||Ensure each resident receives an accurate assessment.|
|2022-01-07||D||D||Resident Assessment and Care Planning Deficiencies||Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.|
|2022-01-07||E||E||Pharmacy Service Deficiencies||Ensure each resident’s drug regimen must be free from unnecessary drugs.|
|2022-01-07||E||E||Pharmacy Service Deficiencies||Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.|
|2022-01-07||E||E||Pharmacy Service Deficiencies||Ensure medication error rates are not 5 percent or greater.|
|2022-01-07||E||E||Infection Control Deficiencies||Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.|
|2022-01-07||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.|
|2022-01-07||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Respond appropriately to all alleged violations.|
|2022-01-07||D||D||Resident Assessment and Care Planning Deficiencies||Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.|
|2021-01-05||B||B||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
|2020-12-01||D||D||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
|2020-12-01||E||E||Infection Control Deficiencies||Perform COVID19 testing on residents and staff.|
|2020-08-04||E||E||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
|2019-08-07||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.|
|2019-08-07||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Develop and implement policies and procedures to prevent abuse, neglect, and theft.|
|2019-08-07||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.|
|2019-08-07||D||D||Resident Assessment and Care Planning Deficiencies||Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.|
|2019-08-07||E||E||Quality of Life and Care Deficiencies||Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.|
|2019-08-07||G||G||Quality of Life and Care Deficiencies||Provide appropriate pressure ulcer care and prevent new ulcers from developing.|
|2019-08-07||E||E||Quality of Life and Care Deficiencies||Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.|
|2019-08-07||E||E||Pharmacy Service Deficiencies||Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.|
|2018-05-29||D||D||Resident Rights Deficiencies||Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.|
|2018-05-29||E||E||Resident Rights Deficiencies||Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.|
|2018-05-29||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Develop and implement policies and procedures to prevent abuse, neglect, and theft.|
|2018-05-29||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.|
|2018-05-29||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Respond appropriately to all alleged violations.|
|2018-05-29||D||D||Resident Assessment and Care Planning Deficiencies||Assess the resident when there is a significant change in condition|
|2018-05-29||D||D||Resident Assessment and Care Planning Deficiencies||Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.|
|2018-05-29||D||D||Resident Assessment and Care Planning Deficiencies||Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.|
|2018-05-29||E||E||Resident Assessment and Care Planning Deficiencies||Ensure services provided by the nursing facility meet professional standards of quality.|
|2018-05-29||E||E||Quality of Life and Care Deficiencies||Provide care and assistance to perform activities of daily living for any resident who is unable.|
|2018-05-29||D||D||Quality of Life and Care Deficiencies||Provide safe and appropriate respiratory care for a resident when needed.|
|2018-05-29||E||E||Nursing and Physician Services Deficiencies||Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.|
|2018-05-29||E||E||Nursing and Physician Services Deficiencies||Post nurse staffing information every day.|
|2018-05-29||E||E||Pharmacy Service Deficiencies||Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.|
|2018-05-29||E||E||Pharmacy Service Deficiencies||Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.|
|2018-05-29||D||D||Nutrition and Dietary Deficiencies||Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.|
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