Mountain View Manor

Kathie Desch Langford

2019-11-01

Compassionate hard working team!

Kdawg Frank

2019-03-21

The cna And nurses are awesome!!!

Unruly J.

2019-03-30

this place is a dump, and the staff doesn't give a crap about your loved one. My family member was there for 5 days and during that time someone stole money from her wallet.  They kept her sedated and just let her lay in bed all day so they wouldn't have to take care of her needs.  I wouldn't take my worst enemy to this place.  This facility needs to have their license revoked.

Laurie T.

2017-11-06

I placed my elderly mom there for hospice care following a fall and surgery. The facility is pretty run down , but the staff was absolutely wonderful, responsive, and caring. Both day and night shifts were attentive to her and took great care of her. We had no complaints. The facility was clean, but could use some infusion of capital.

Michael H.

2017-07-19

Was placed here after ulcer surgery from Yavapai Regional this place was a nightmare from the Head nurse to the CN's was treated horribly bloodwork taken without my prior knowledge or results rude CN's tossing me around on the bed and this was after surgery only Bruce who works the grave shift had any compassion the food was horrible was suppose to have a protein drink with my meals never saw it, only positive thing was the physical therapy group they were awesome, stay away if you have to.

kim x.

2017-06-26

This facility is dark, the vibe is bad, the communication with patients, family and amoungst staff is horrible. It's difficult to call to speak to family as they do not have phones in each room. Calls go to the front office and then are transferred to halls and often times the phone rings and rings with no answer or staff hangs up on you, their phone system is archaic. Some of the staff are unprofessional and difficult to deal with. They don't tend to patients needs or to requests or the nurses call bell. My family felt uncared for here and I would never recommend this place to anyone.

Jessiy Hudson

2021-12-26

Trid for days to call to check on my aunt . Several other family members have trid no one will answer the phone. We get no notices of her health condition.Show up to day to see my aunt it was bad . I would going into a 5 hour rant but Instead I calling Auldt Protection Service.

jane berry

2021-10-01

I see then that nothing has changed since I briefly had a loved one there. In 2011, I had my mother in there they were rude, uncaring understaffed, and the hostility they had towards each other was incredulous. I took my mother home and cared for her myself. She would call for assistance and we timed it once it took an hour to be answered. No wonder nursing homes have bad reputations

Stephanie Johannsen

2021-09-01

A disappointing experience with pleasant staff for the most part, but lacking in sophistication and effective communication. Follow through was weak by the administration, social service support was non-existent, it was difficult and time-consuming to contact the resident, customer service was often poor, and the bed assignment was inappropriate for the clinical needs of the patient. Only suitable for a short-term physical therapy stay at most.

Krystal Ayala

2021-08-01

Caring staff, they will help your family with all they can. From admissions on. They work hard to keep your loved one safe.

fantastic K

2021-01-01

The staff here in general seem like they don't care about their jobs, with the exception of one woman I've interacted with and an older man our loved one enjoyed engaging with. The older lady that situates insurance or payment is terrible. My family found her to be cold, inconsiderate, and rude. When we tried to move our loved one from this facility to another facility in the city the places that we contacted had already been contacted by this older woman and probably fed a story so when we called they said oh yeah we talked to so-and-so at Mountain View Manor and we can't take your loved one. What seem to be like simple requests from patients don't seem to be met or addressed at times. And good luck trying to get through via phone to a loved one because they do not have individual phones in each room. They have a single phone in the care takers office that they run around the building from room to room. If the phone is answered it's likely that they transfer you and transfer you again, hang up on you and you have to call back multiple times. That they'll just flat out tell you we don't have any care takers to get the phones to your loved one because it's lunch or dinner time. This place has been just a notch above appalling in dealing with as our family deals with the failing health of our loved one. If we could afford it we would go elsewhere, sadly that is not an option.

Eja McCrary

2020-01-01

Was there a few years ago because needed nurses to treat wounds on daily basis. Am writting review now because I'm going to have to go back to a place with 24/7 nurses because just had surgery on a wound that goes down to bone and has to heal from inside out and praying I don't get sent here. The stay was for 2nd and 3rd degree burns on back. Was supposed to be cleaned and bandaged on a daily basis was lucky if I got to see them 3 times a week.I'm paralyzed so need assistance with getting out of bed and into my wheelchair, needless to say spent most of the time in bed because because when I'd call for assistance it'd take them at least an hour before they could get me up and once up would end up sitting in my chair all day long because they didn't have time to get me back in bed in a timely fashion which would end up causing me a great deal of pain (have chronic pain) that was hardly ever managed because even though i had medication for the pain it was never provided when it was supposed to be and usually ended up getting it (at best) a hour and a half after I was supposed to get it.The food is absolutely terrible with little variety whoever the cook is they can't cook. ( Example: Get canned metallic tasting spaghetti sauce with a slice of plain white bread).Not very many activities for residents to participate in to pass the time. Felt bad for the elderly who have to reside there, get very little interaction with anyone just sleep, eat, watch T.V.The smell is dank, musty, full of $#¡+, and urine. Mostly carpeted & whoever thought that was a good idea for a nursing home is an idiot because of years of built up stains of dirt, food, drink, urine, feceas, vomit, mold. While there there one of the halls was flooded so fans were put up and down the hall on full blast till water dried up. You'd think they'd call that serve pro place or Stanley steamer to clean it up but NO. Definitely NOT a place to leave loved ones in their twilight years.

Methusalah

2019-01-01

When we first visited this facility, it appeared generally OK. Our loved one needed a place to be that would help her and the folks were accommodating at the time. However, as time went on, it seemed that her care wasn't up to par. On November 16th. 2017, we visited her and made plans for the upcoming holidays. On November17th. 2017, we received a call from the hospital that she had been admitted the night before in severe distress. The home never called us. She passed away later that morning with her family by her side. I cannot say that her care was a factor, but the home didn't seem too concerned about her passing and even cleared out her room before we were able to get there to do it ourselves. They appear compassionate at first, but then they fall into a routine and that's it. While they did help at the beginning, towards the end, the compassion just wasn't there. Our loved one was at this home for just under 4 months.

Chris Scott

2018-01-01

I wouldn't send my worst enemy here.Very unprofessional and cold hearted to the residents.

Pam Jackson

2018-01-01

Never saw a day nurse. Would see afternoon and evening nurses. Husband is diabetic, when I asked about a diabetic diet I was told they put sweet and low on the tray instead of sugar.My husband had chronic diarrhea, so it was not feasible for him to go to the cafeteria. All our meals were served COLD. Showers are in the middle of the facility, so he would have to walk past a lot of people with poop on him. When we checked the shower room, there were clothes and towels all over the floor. The last problem was my husband had a special blanket our daughter made for him as he is very vold. He caught an employee walking out the door with his blanket, if he had not woke up, it would have been gone. I checked him out that afternoon. Please don't take a oved one there.

Shelby Bruce

2017-01-01

My Father died here on September 21, 2016. The place smelled like feces & wee wee . I also watched some lady beg for a blanket while we tried to find out where my Dad's things were .An employee "forgot to list his possessions in the log " ( code for : someone didn't follow protocol & his stuff is gone ) but remembered seeing his travel bag in his room AFTER he died .Then it seems someone decided to take my dead father's phone ,wallet , & eye drops . My sister & I called the Prescott police dept & they searched through an employee's car . They didn't find his stuff but they weren't too broken up about it. There was no apology! There was zero follow up !Pls reconsider sending a loved one here. It's where they will spend the remainder of their lives …Spare them & yourself the heartache

Raymond Schroeder

2016-01-01

Very clean facility and helpful and caring staff

Barb Stein

2016-01-01

Just wanted to express thanks to the staff for the help and cooperation in getting a patient releasedto Courtyard Towers Senior Living. Anna was a great help and is an asset to the company. Sometimes things can be difficult but people like her make it worthwhile.

Pam Jess

2016-01-01

They hopefully will treat my Veteran husband with utmost respect, compassion, and medical expertise possible... . He is about to arrive....Wm. Pfeiffer....the kindest man on feet .. 🌹🌹

deirdre doherty

2011-01-01

Staff couldn't be more caring. Nurses, CNAs, Dr. Reed and Sandy PT were all ready to help with sympathetic advice. Attention given immediately upon arrival and throughout short stay.