Liberty Ridge Health & Rehabilitation Center

Susan K.

2019-02-22

I'm very disturbed regarding the care at Liberty Ridge Skilled and Heath rehabilitation. Inadequate staffing, worn and stained linens, poor nutrition, old equipment, long wait time for staff to answer calls. One nurse came close to making a serious medication error had it not been caught by the patient. The care is only as good as the people who are employed there. I will say there are a few kind and qualified health caregivers. The experience here has not been a good one and I'd advise to look elsewhere if you need skilled rehabilitation.

Terry J.

2017-07-03

This facility is new and nice. The staff is light and not as responsive as they should be.  The housekeeping in average or lower.  The pricing is high but comparable to all facilities in the area. The rooms depending on the level of care run in the $4k to $5k per month plus the medical coverage on top that are set up in levels from $400 to $1000 per month per person. Two elderly parents will usually run from $80k to $105K per year!  Home care nurses are even more.

marilyn DUDLEY

2021-07-01

My mom has been at the facility for almost 2 years. My siblings and I feel that she is receiving outstanding care. The staff treat her with love and respect. They treat her as their family. In fact, some of the staff address her as Granny. If there is a problem, it is addressed and corrected immediately. If there is a concern, we are contact immediately. The facility is always clean and has a pleasant smell.

Altra Witt

2021-05-01

Warning - DO NOT send your loved ones to this facility. Many of the staff are rude and unprofessional - trickle down effect of faulty leadership. They are short staffed and over worked. The patients and families suffer as a result. COVID-19 has really highlighted a lack of care for the patients' emotional well being.

Bonnie Gunter

2021-04-01

My 91 year old mother was in Liberty Ridge Health and Rehab after being in the hospital to put a stint in a malfunctioning valve. The care she received was excellent. Since I am out-of- state, I received a daily call, updating me. Mom said her room was spacious, the food was excellent, and everyone was so nice and prompt to respond if she needed them. I highly recommend this facility

Sara Curtis

2021-01-01

My stay at Liberty Ridge was very productive. Physical Therapy was especially rewarding and and the nursing care was outstanding. All of my stay there was during the covid restricted pandemic and they all followed guidelines and requirements.

Michelle Minor

2021-01-01

My father has been a Liberty Ridge Health & Rehabilitation Center for a month and a half and will check out next week. We could not be more pleased. Now we did panic when we saw some bad reviews on the web than we were comfortable with, but because it was the only facility that had an opening at the time, we had to go with it. We talked to a pastor who had visited patience there through the years and a women in the therapy industry. The pastor said that it was not much to look at but good staff and good care. The gal in the therapy industry said they had good rehab. My Dad has really enjoyed the staff and every exposure I have had with them has been excellent. My Dad said that he is tired when the therapist leaves and she is very encouraging. As we are now in the midst of finding an assisted living facility, they again have been great with supplying information and very good contacts at each facility.

Robert Day

2021-01-01

All the staff was very professional and friendly. They went out of their way to be helpful in any way they could

Janet Hogan

2021-01-01

Well the first want to thank everyone at liberty Ridge for treated me with such respect and care. When I first got there I was in really bad pain I was scared and nervous I didn’t want to be there and as the days went on the place begin to feel like a family to me. I made a lot of friends I would recommend liberty Ridge to anyone. The food was good the nursing staff was good that administration staff was good the rehab was Good. Everyone they’re treated me very well so thank you again everybody at liberty Ridge.

Linda Gunnoe

2021-01-01

I was a patient at Liberty Ridge following hospitalization for several fractures following a fall. I received exceptional care from all staff. Very professional and knowledgeable. The facility was clean and well maintained. The staff, especially my PT and OT therapists, were great. The therapists made the uncomfortable therapy actually fun. I will highly recommend Liberty Ridge to anyone needing this type of services.

Hunter Lyng

2021-01-01

Great rehab after partial hip replacementMy elderly diabetic mother, who has suffered multiple strokes, went to Liberty Ridge Health & Rehab after an emergency partial hip replacement at Lynchburg General.The setting at this facility was secure and clean. She was in a private room with private bathroom. The nurses, med techs, and therapists were all very good at helping her improve from a tough surgery. I had regular conference calls with the management, that they setup, to discuss progress, opportunities, and challenges. After 4 weeks she was able to be relocated back to the assisted living facility where she had been living.The biggest area of improvement that I could identify was how they prepared meals. I was disappointed to learn they did not offer menu items tailored to diabetic dietary restrictions- instead they would just serve smaller portions of a normal menu. It was like a kids menu with very small portions to limit carb/sugar intake, not normal portions of meals that were planned for diabetics.The results of PT , ST, and OT were apparent when Mom transitioned back to her assisted living, away from this rehab facility- her speech and mobility had improved and therapists were engaged and communicative about the whole process.Hopefully we do not need more rehab, but I would definitely have Liberty Ridge Rehab on my list of preferred places if the need arises. Meal planning would be my biggest consideration, if there was availability.

martha arthur

2020-01-01

My 97 year old mother was there for two weeks (2 weeks too long) for rehab and it was awful. All the reviews I have read are pretty accurate. The nurses were ok but the place is so UNDERSTAFFED. The icing on the cake was when the transport bus took her to an Orthopedic appointment an hour too early, never fed her lunch prior to going, didn't put a coat on her (30* weather) and left her in the lobby by herself! I was so upset when the Orthopedic receptionist called to let me know my mom was sitting out there by herself. Even they were concerned for her. I expressed my concern to the Administrator the next day, but I never heard back from him. Liberty Ridge is a very depressing environment and definitely needs help. With all that said, the Rehab department is wonderful but not enough to keep my mother there. Nothing would have been.

Roxanne Weidman

2020-01-01

Don’t recommend putting your family here unless you want them talked to like they are dirt below the CNA & Nurses feet. Especially on rehab. Or even work there. Got discriminated against by other staff on my FIRST night, and wasn’t trained properly at all. Management didn’t bother calling to see why I had never returned, and haven’t gotten a paycheck.

Kelley Helm

2020-01-01

This place is the worse don't let ur elderly family members go there they know what's going on short staff unprofessional staff mean rude and negelful do not send ur love ones there

W E

2020-01-01

They don`t have much nurses. Nurse patients ratio is too risky. Too many patients to handle in 1 nurse. They should hire more nurses for every shifts.

Lauri Foutz

2020-01-01

I have a parent there now and wish I had picked somewhere better. I was trying to find somewhere close to where my parents lived, so my mother wouldn't have to travel far to visit. When I first got there, the girl at the front registration was on her phone. I asked for directions to his room, and after telling me how to get there, she immediately sat back down and went back to her phone. When I went into my dads room, I found him without his oxygen, laying with pillows behind his shoulders blades, not his head! I asked was he comfortable, and he said no. I asked when someone had been to check on him, and he said he couldn't remember. Watched as a gentleman in a wheel chair was trying to get into the room. Someone came down the hall and started helping him. While pushing him through the door, the staff member got a notification on her phone. She immediately took her phone out and texted her reply. The other staff member took her phone out and scrolled on it a bit also. The gentleman in the wheelchair became a secondary thought. This is in no way what I was expecting, and wished I had more time to research facilities. The two I wanted did not have availability. The facility is not that old, and the rooms are not a pleasant environment to try and heal in. Cheap furniture, his bed doesn't work properly, nothing on the walls, and not even a clock or calendar to help keep track of the days. Sometimes the little things matter. In this case, the little things and some pretty big things are majorly lacking. Not impressed and hope to get my dad home soon.

Eric O

2019-01-01

Staff was not professional enough and they loved to play on their phones every chance they got, which not only leads to poor quality of care but is also unhygienic. Nurses were not trained properly when it came to serving the food in the dining room.

Korey Boothe

2019-01-01

They are just as bad as Lynchburg Rehab... terrible staff, terrible service... they might as well be telemarketers as much as they stay on their phones do yourself a favor and go elsewhere if you or a loved one needs care

B McCormick

2019-01-01

Rude and self absorbed staff. Nurses are very unprofessional and treat other staff badly. I do not recommend this facility to anyone. There is no concern or empathy for patients here.