Laurel Park

Melissa T.

2021-05-27

First impressions are they never answer the telephone after several attempts through the week to contact them. I understand that they are short staffed already but at least pay someone to answer the darn phone!

Del And Linda D.

2020-03-25

Almost six weeks ago, I requested medical documents from Laurel Park, concerning my stepfather's stay at Laurel Park Rehab.  I am the guardian of his wife, whom is my mother, suffering Alzheimer's Disease.  I made a trip to the facility and provided my court-appointed & granted Guardianship Documents of my mother. These ignorant, undertrained and incompetent individuals of Laurel Park told me that my mother would have to be the one requesting the medical records. I informed them that the reason I was requesting the documents on my mother's behalf was because she has dementia... I am her guardian. I am the one that makes the decisions for her... There's a reason why I am her guardian.  They wouldn't budge.  I had to make another trip to Laurel Park the following day. Upon entering the facility, the receptionist handed me the Medical Request Forms without asking my mother what she needed. I filled out the documents right there and handed them back to the receptionist. I have made four phone calls since then, inquiring as to when I can expect to pick up the Medical Reports documents. I was told that "corporate" will be the ones to release the documents (when they get around to it).  I had also requested medical documents from Henry Piedmont Hospital. They emailed them to me in two days - very impressive! Laurel Park Rehab? Not so much!  Concerning the care there... That's gonna be another review.

Bryan L.

2017-02-01

The place looks great on first appearance.  The patients are a mixture of full time and a few part time care.My mom has been in a week just for rehabilitation and her medication is still not regulated right.The food is a grade above slop.  Mcdonalds would be an Improvement to theirfood.I would not recommend this place to anyone ever.

sammy D

2021-12-01

My father was in their "rehabilitation " center for three weeks with a broken femur to his left leg. I couldn't get into see him for two weeks because he was in quarantine so there was absolutely no oversight of his condition. I never once saw or talked to a physician about my father's condition. He lost 30lbs while in their care from the time of his discharge in Henry Piedmont hospital until I picked him up at Laurel Park three weeks later! Unless your goal is to place your loved ones on a fast track to the hereafter then avoid this facility at all cost! If they aren't strong independent patients who can basically feed and care for themselves then don't send them here! This is just a warehouse selling bed spaces for the patient's insurance providers money!

Destaney Mooney

2021-12-01

DO NOT SEND YOUR FAMILY HERE!! my step mom was sent here from the hospital for liver failure and was there 3 weeks. They did not change her, they didn't bath her or nothing. My SICK dad was there as he could be and he had to beg them to come in and take care of her. He was there everyday and both of them said not 1 time did a Dr come in to see her and then they just kicked her out. No nursing help, no diapers, no oxygen, NOTHING. We begged for them to write orders for hospice and they didn't do anything!!! Please don't trust these lunatics with your family!!! The only thing I would send to these people is the city officials and lawyers to shut this place down!!!

ida wines

2021-12-01

My sister was in Laurel Park, for about 3 weeks for rehabilitation for a broke femur. All the nurses and the people who work there, were so nice and helpful. It was very clean, and everyone was very friendly. If i had to go to rehab i would definitely go there.

Brandi Witdabutt

2021-10-01

I placed my father in this facility in February of 2021. I hate this place. I have found used implements in his drawers, with body fluid & old food on them. They do NOT answer in the phone after 5 or on the weekends. They can’t seem to get the visitation right. Communication is a real problem at this facility. I have tried contacting the supervisor “Lindsey” so many times to no avail. Ntm, I scheduled an outdoor visit with my daddy for 9am. I arrived on time & not a single soul was at the front desk. I rang the bell! No answer! I called! No answer! So I walked around to the back & stood at the emergency door until an employee saw me! I asked them to meet me at the front. At this point it’s 9:40. The man proceeds to tell me there we no visits at this time. Yet the sign says 200/300 hall patients can have outdoor & video visits! So the supervisor comes out! Tells me she’s getting my day ready. That’s was at 9:45. It’s currently 10:19. Still waiting! I can’t put all the negative experiences I’ve had with this facility in one review. But I can tell you this, DO NOT LEAVE YOUR LOVED ONE HERE‼️ You will regret it!

Jeneen Olive

2021-10-01

Do NOT let your loved one go to Laurel Park. Do your homework for any rehab/care facility. Wish I had the ability to before my dad signed mom to go to PT rehab from Piedmont Henry.Mom transferred in at 1:30 am on Saturday. Any time you call they would rarely answer. No one checked my mom’s bag for 6 hours until we called at 7:30 am asking if her medications came over.When I was able to get my mom on her cell phone she said she was so thirsty. She was at Piedmont for dehydration, elevated kidney levels and a UTI, yet no one would bring my mom water. She said the food was almost inedible and so she didn’t eat for two days.When I brought medications to the facility on Saturday evening a nurse named Amanda came out. She was absolutely unfriendly and needs to find a new career if that is her bedside manner. When I would ask mom about her medications she told me they would only give her half.After I started to read online reviews and received countless private messages from friends who have had family members at this location, I knew it was critical we got my mom out of there. Thank goodness we were able to sign her out today and will look into at home PT and care.When the nurse (Cynthia) brought mom to us, she transported her through the facility with no mask on my mother. Once we had mom safely in the car I asked Cynthia why she transported my mom through the building with no face mask on her and she replied “No reason. We didn’t go through an area with masks.” I looked at her and said THAT IS YOUR RESPONSIBILITY!I can tell you I’ve seen a mobility walker that was dropped off Friday sitting at the front desk and is still there. I took a picture of it and it is for a patient because their order sheet is taped to it. I saw a patient’s bag with vase, flowers, and a balloon sit at the drop off table for over an hour while 8 nurses and a doctor walked past it at shift change, 7pm, on Saturday evening.Thank god my mother is out of there. I wanted to take every single patient with me. I’m praying for them hard!SHAME on every worker at this facility who has lost their humanity and heart. May they never be in the shoes of the people they are neglecting.The fact they brought my mother to me with no face mask proves to me these facilities and especially Laurel Park are NOT FOLLOWING STATE MANDATED COVID PROTOCOL!Added on 9/7/21: unfortunately, the night we brought my mother home from this rehab facility she passed away. Her death certificate lists kidney failure. I feel there were critical hours between discharge from Piedmont Henry to the time of her passing while she was at Laurel Park that her health was not maintained with proper hydration, or the proper medical staff at Piedmont Henry were alerted to bring my mother back to ICU.

Jessica Williams

2021-08-01

This place is horrible. There is never enough staff for the resident needs. They are always out of everything simple things like Tyenol a facility should never run out of. All the staff try their hardest but if they have no resources how do you expect them to do anything. Where is the management of this place cause sure seems like regular staff is the only thing keeping this place going. Can't get any sleep here do to other patients screaming and if not that they page room numbers all night long. This place has great staff but horrible management.

Kenneth Reese

2021-07-01

You have to keep constantly visiting your love ones to keep them honest. Trying to get contact with them after normal business hours i.e. after 4pm needs some major improvements. This is a 24 hour facility and you should ALWAYS be able to contact at the nurses station to check on your love ones. You have problems with the facility and treatment for your loved ones be SURE to file a grievance and get it documented!!!! This is the only way to keep them honest and getting the best care for your loved ones!!!

ItsMeTinks MrsP

2021-07-01

I would give the 1 star anyway because the director called me that 1 time herself. Other than that, 000000 across the board!!!!My mother has been out of there for 2 weeks (4 week stay) and is in WORSE shape than when she went in!! She is back in the hospital!!!DO NOT SEND ANYONE YOU LOVE HERE FOR REHAB!!I can't speak to the nursing home part but rehab is a MINUS ZERO!!!!

Sadiqa Francis

2021-07-01

Such a wonderful experience day one of getting my .other transferred to them. Brittany is awesome!! Answered all my questions, very comforting and professional. Thanks so much!

Apostle Chastity D Curry

2021-06-01

My moma got 9am meds at 1pm. Then they almost gave her the wrong meds

Wylene Robinson

2021-06-01

This is a very nice looking facility and appears to be clean and no odor to greet you as you enter. The staff is no where to be seen to include RN's LPN and CNA's. It's obviously under staff and under paid. There's no one assigned to answer the phones. This is a horrible place to put your dogs let alone love ones. My Mother admitted less than 10 days I had to take her out or she would be dead in a couple of days if I didn't take her out.

Cyndy Smith

2021-05-01

I had a wonderful visit with Sheila. Diane, the activities director, is so good at her job and makes the visits so special. She truly cares about the residents of Laurel Patk and it's very evident in the way she treats them. She made our outdoor visit a memorable one with her encouragement and care. A blessing for sure!!!

Claude Atwood

2021-05-01

Nobody at the nursing station anytime I call, also need more interaction with the family and patient

Yen Nguyen

2021-05-01

I want to thank you all for your support because you all were such a big help to my family and my mother. I also want to thank Deon Hines for helping me the most. She was so patient and so sweet.

Angela Watkins

2021-04-01

Not a good place to put your love on in .