Call for pricing and availability: (800) 780-8101
Lake Mary Health And Rehabilitation Center
710 N Sun Dr, Lake Mary, FL 32746
Based on 82 reviews
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Services and Housing OptionsNursing Home, Respite, Skilled Nursing, Rehabilitation
For Pricing & Availability(800) 780-8101
To Reach a Resident(407) 805-3131
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Lake Mary Health And Rehabilitation Center Description
Parent OrganizationLake Mary Health And Rehabilitation Center is a member of a larger group of communities called Consulate Health Care
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physical, occupational and speech therapies
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care for medically complex patients
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Employee Reviews for Consulate Health Care in Lake Mary, Florida
2.6 out of 5 stars. Based on 5 reviewsEmployees in the Lake Mary, FL area who work for Consulate Health Care have mixed opinions. Many appreciate the nice facility and good management team, but feel that the benefits package needs improvement. Some find the job to be nice, chill, and easy, while others have noticed favoritism from management. Employees find the work rewarding when they give patients their attention, but often feel rushed to get everything done. Some have had positive experiences with the DON and medical director, but feel that the leadership is amazingly bad. They report that there is nothing that management is doing right, and that the workplace is disorganized, lacks equipment, has poor salaries, no raises, is dirty, has poor training, and lacks management support. The only positive comment from employees is that they have a few good co-workers.
Employee Reviews for Consulate Health Care
2.3 out of 5 stars. Based on 1000 reviewsEmployees of Consulate Health Care report that the residents are nice and the staff care about them. However, they experience very low pay, unorganized schedules, and management that is oblivious to the extraordinary work of the staff. The company is disorganized, there is a lack of advancement opportunities, and the pay is low. Employees report feeling overworked, undervalued, and disrespected. They experience a lack of resources, poor building maintenance, and a negative work environment. Advice to management includes valuing employees, providing mental health days, buying meals, increasing raises, and training new employees.
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 1 out of 5 stars by The Center for Medicare and Medicaid receiving 1 stars on its health inspection, 4 stars on its quality measures rating, and 1 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 3-star short-stay rating and a 5-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 11/08/00 and is run by a for profit organization. It is a large-sized nursing community with 120 nursing beds. Currently, there are 110 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has been given 2 fines by The Centers for Medicare & Medicaid Services for a total of $20,904.00. The facility has also had 4 substantiated complaints reported in the last 3 years that resulted in a citation. The facility has had 2 facility incidents reported in the last 3 years that resulted in a citation.
Overall RatingsThe Lake Mary Health And Rehabilitation Center is a nursing home that has a 1-star overall rating the lowest possible. The nursing home is in the bottom 20% of facilities in terms of overall rating. The overall rating is slightly lower than the state average. This nursing home has a 1-star health inspection rating the lowest possible. The nursing home is in the bottom 10% of facilities in terms of health inspection rating. The health inspection rating is slightly lower than the state average. This nursing home has a 4-star quality rating, which is second highest possible. However, even though it's qualityrating is high, it's still in the top half of all facilities because many others have an even higher qualityrating then this one does.
Quality MeasuresThe Lake Mary Health And Rehabilitation Center is a nursing home that has a 4-star quality rating, the second highest possible. However, the nursing home is in the bottom 20% of facilities in terms of residents who lose too much weight. The resident's who lose too much weight is higher than the state average. The nursing home is also in the bottom half of facilities in terms of residents whose need for help with daily activities has increased. The residents who received an antipsychotic medication is slightly lower than the state average.
Emergency and Hospitalization Quality MeasuresThe Lake Mary Health And Rehabilitation Center is in the bottom 20% of facilities in terms of hospitalizations per 1000 days. The nursing home's hospitalizations per 1000 days is slightly higher than the state average. In contrast, the nursing home is in the top 40% of facilities in terms of outpatient emergency department visits per 1000 days; however, their outpatient emergency department visits per 1000 days is slightly lower than the state average. Additionally, The Lake Mary Health And Rehabilitation Center is in the top 10% of facilities in terms of short-stay residents who had outpatient emergency department visits. Their number of short-stay residents who had outpatient emergency department visits is way lower than the state average but, unfortunately, they are in the bottom 10% of facilities in terms of short stay residents who were rehospitalized after a nursing home admission; their number for short stay residents who were rehospitalized after a nursing home admission is way higher than the state average.
The Heathrow Area
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General Staff Rating
Care Staff Rating
Food Staff Rating
Activities and Services Rating
I have been having a great experience at Lake Mary rehab Center. The staff, nurses and CNA are friendly, kind, caring, generous and understanding especially, Terri, Venessa, Lilly and a few more but I don’t remember their names… if the facility has employee of the year award, they definitely earn my nomination.The facility is clean and positive atmosphere, decent food. Not everything is perfect, but I don’t regret having my mom being there at all. She has been staying there for 4 plus years , and it is worth it.
This place is terrible try to call worry about my husband the front desk answer try to transfer me to the rehab part they don’t answer when you try to call back they don’t answer now they don’t answer they transfer me again with out talking they did this about 8 times so when you try to call they are so rude especially rehab part if you want to put you family member in here we’ll good luck on that
My grandma was a resident in Lake Mary Health and Rehab for a few months and I would like to thank all of the staff for their hard work and dedication to CARING!!! My grandma had Dimentia and she was sometimes a lot to handle and care for, but the angelgelic CNA and nursing team were always there for her. The leadership team always kept us updated on her care and condition with really put my mind at ease knowing that she is being loved. I would recommend this facility to everyone who needs angels on Earth to care for their loved ones.
What in the name of COVID has happened to this facility?! Staff is just not present. Requests made and completely forgotten. After major surgery my relative was here...second time. Last surgery she was well cared for, place was clean & top-knotch. Now... like a 3rd world country. This place needs to get their stuff together or they will have a lawsuit on their hands and hopefully they do. If a patient needs water or something basic and staff walks out of the room waving their hand saying, "Yeah, yeah, yeah" and ignores them, you better believe it will catch up to you when you treat folks' family members like that. Lake Mary needs good centers. Ridiculous the way patients needs are neglected here now.
If I could give ZERO stars I would. My Aunt was in here for 28 days & only had ONE shower. They never answer call buttons, she never got ACTUAL therapy, the food was horrible & she had to throw a fit to get a milk each day. We live in Ohio so it was devastating to hear all of this & we couldn't get to her. I ended up coming down to get her out. I wouldn't recommend this place for an animal. Shame on you people!!
My Dad has been in for rehab. He found the rehab itself to be pretty good, but he rarely gets it. The Medical Doctor he rarely ever saw too and he wouldn't listen to him or do anything for him. The nurses don't answer calls and when they do come they ignore him. One guy came one time and when Dad told him he needed help going to the bathroom, he just turned around and walked out. The Food is always missing items and there isn't much there. There is usually no explanation or he is just told they are out of it. When Dad complained to me I went on Google and read the reviews. I decided to call the Executive Director before posting a review. Since most of the negative reviews were followed by a nice note saying please call the Executive Director to resolve the situation, I thought I'd be nice and give them the chance to remedy the situation. Even though the E.D. never called me back, the care was mostly better for a few days. But a few days later things are right back like they were before. He hasn't seen the P.T. in three days, which is the whole reason he is there. The nurses won't see him and haven't been giving him his pain medication. He only received two small pancakes for breakfast. It seems things improve if you complain to the right people, but you have to keep complaining I guess.
My mother was here for rehab for 2 weeks. My family supplied her food as nothing they brought her was edible (especially since they kept giving her her roommate’s menu not hers). Staff did not respond to call lights. Placed my immune suppressed mother in a room with a contagious person. Never got Mom up, which is the reason for rehab. PT and OT were great. But would NEVER send a person here just because of them. PT/OT is very brief part of stay. One aide threw my mother’s things across the room saying they were in the way. No one washed their hands before or after dealing with patients. Hope to see them inspected as I don’t think they would pass.
Patients with urine soaked pants, filthy bathrooms in rooms of patients with infectious diseases. Nurses and staff very rude and careless (except the receptionist at the front door). When visiting my aunt pressed the button to call the nurse, after 20 minutes a nurse showed up turned off the red light and left without even asking if she needed anything.
Disclaimer. Would give negative rating it possible. Forced to give one star.My mom fell here after a week and went to the ER. I was constantly having to do everything for her On my visits cause the techs don’t come when calling the nurse. they mismanaged her meds. I got her transferred out ASAP after the fall. I don’t recommend this facility even if you don’t like your relative.
I came in for occupational and physical therapy. Susan, Michelle and Valerie continue to do an amazing job at getting me out of the wheelchair and using the walker on a daily basis. Susan worked with me daily on strengthen my upper body, while Valerie helped with different techniques to regain my balance, strengthen my legs to use the walker independently. I am so glad I had each of them helping me reach my goals. The therapist team is amazing!!They work hard to get you back on your feet and go over your goals with you so you know how much you've achieved. Highly recommend them for your therapy needs.Fun daily activities for the residents such as Bingo, Happy hour, board games, coffee/tea, and more. I have really enjoyed my time with the other residents.Susan and Vanessa have been such a joy to be around, they are the best ones for the activities and they bring so much fun in everything they do.JoJo is the one to see for an amazing spa bubble bath and Nuvia is the one to go to for your shower; she will stop by your room to make sure you've had your shower. They always take great care of the residents.My room and hallways have always been clean. Debbie makes sure all the residents rooms and bathrooms are clean.I only gave 4 stars because of the food. I only wish they had a better selection, offered salad with lunch and dinner, and to have the listed food available.I also would recommend they make changes to the way alternate meals are handled so the residents can get what they asked for.
My mother was there for a few weeks in November for in-patient rehabilitation. I never write bad reviews but after discussing her experiences there again with her recently I decided to write this. She had multiple issues during her stay.Firstly the food. She would ask for a salad for lunch and dinner which was on the menu but seemed to have to fight everyday to get it. Even an aid would try to help but the kitchen would still send whatever they wanted. She would just receive a random food from the menu. So she had to continuously send it back. One day she had to send it back 4 times to get a salad. Another time she had to send it back 3 times and the kitchen didnt send anything. The kitchen would play these games and would send the wrong dressing, mayonnaise or even ice cream instead of dressing if she got her salad. She was diabetic and they would try to give her cinnamon rolls to heavy carb meals. They didn't have any diabetic meal plans even though many there were diabetic. I had to bring in some food for her most days so she had things to eat. She had a nurse that would yell at her diabetic roommate for having high blood sugar after feeding her a cinnamon roll or oatmeal with 6 packs of sugar. My mother asked her what she expected after feeding her that but was told to mind her own business. Not to mention her roommate was eating ravioli for dinner and a cockroach came running out from underneath it. Her ravioli looked like it was burned on the bottom but we later learned it was burned cockroach stuck to it.Secondly, she had to watch the staff to make sure she received her insulin and proper medication. One day they tried to give her a pill but didnt know what it was. Luckily, my mother realized it wasn't the shape and color of one of her pills. The night nurse didnt feel like changing her diaper so would leave it for 8 hours until next shift so she would get sores and an infection.My mother's leg and foot swelled while she was there. She previously was able to make it to the bathroom on her own. Once this happened, she needed assistance. She asked a nurse for a wheelchair so she could get to the bathroom or assistance getting there. The nurse told her she was able to do it before, so hop there. Sometimes she would be hitting the button for 45 minutes to an hour for help from the toilet to the bed.Physical therapy wasn't very helpful. My mother was given 45 minutes for therapy. She only received 15 minutes of it and the remainder of the time she was told to pick up items on the table with silly puddy. Usually, there were 3 or 4 patients doing the same exercises with the silly puddy. The therapists seemed to want to help but were overwhelmed as they were given 4 patients at a time, sometimes more.Before leaving they have you attend a meeting with the different departments. They seemed surprised about all the issues that occurred especially as we were reporting it during her stay. They were going to have management call us but we never received a follow up call.It's a shame she had such a bad experience as the daytime aids were wonderful. I would stay far away from this facility as I wonder how many patients experience the same thing that never get reported.
Horrible care from part of the nursen(ar least the one that that is attending me), here I am waiting for the past 4hrs on my medications including pain medication. I don't know the nurses name because she hasn't come to the room to properly introduce herself. She cae in aerly in the morning when I frist let the CNA know, and she came in with airpods on, chewing gum and said "well you got here last night and I don't have any medication to give you" as soon I got something I will bring them. Its been 4hrs and nothing not even an update...this is horrible been in this excruciating pain. Even is worst have a nurse that seems not to care! I gave 1 star for the CNA's AWFULL EXPERIENCE
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2019-05-23||2019-06-23||E||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2019-05-23||2019-06-23||D||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure proper usage of power strips and extension cords.|
|2018-02-20||2018-03-30||D||Emergency Preparedness Deficiencies||Establish emergency prep training and testing.|
|2018-02-20||2018-03-30||D||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2018-02-20||2018-03-30||D||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure proper usage of power strips and extension cords.|
Health Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2021-02-04||D||D||Resident Rights Deficiencies||Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.|
|2021-02-04||D||D||Resident Rights Deficiencies||Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.|
|2021-02-04||D||D||Resident Rights Deficiencies||Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.|
|2021-02-04||D||D||Resident Assessment and Care Planning Deficiencies||Ensure each resident receives an accurate assessment.|
|2021-02-04||D||D||Resident Rights Deficiencies||Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.|
|2020-07-16||J||J||Quality of Life and Care Deficiencies||Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.|
|2020-07-16||J||J||Administration Deficiencies||Administer the facility in a manner that enables it to use its resources effectively and efficiently.|
|2019-05-23||D||D||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, resident’s preferences and goals.|
|2019-05-23||D||D||Quality of Life and Care Deficiencies||Provide enough food/fluids to maintain a resident's health.|
|2019-05-23||D||D||Pharmacy Service Deficiencies||Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.|
|2020-03-03||G||G||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.|
|2020-02-13||D||D||Resident Assessment and Care Planning Deficiencies||Ensure services provided by the nursing facility meet professional standards of quality.|
|2020-02-13||D||D||Pharmacy Service Deficiencies||Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.|
|2020-02-13||E||E||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
|2020-02-13||E||E||Environmental Deficiencies||Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.|
|2018-02-22||D||D||Resident Assessment and Care Planning Deficiencies||Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.|
|2018-02-22||D||D||Quality of Life and Care Deficiencies||Provide care and assistance to perform activities of daily living for any resident who is unable.|
|2018-02-22||D||D||Quality of Life and Care Deficiencies||Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.|
|2018-02-22||D||D||Quality of Life and Care Deficiencies||Provide safe, appropriate dialysis care/services for a resident who requires such services.|
|2018-02-22||D||D||Nursing and Physician Services Deficiencies||Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.|
|2018-02-22||D||D||Pharmacy Service Deficiencies||Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.|
|2018-02-22||E||E||Pharmacy Service Deficiencies||Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.|
|2018-02-22||D||D||Nutrition and Dietary Deficiencies||Dispose of garbage and refuse properly.|
|2018-02-22||E||E||Administration Deficiencies||Administer the facility in a manner that enables it to use its resources effectively and efficiently.|
|2018-02-22||E||E||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
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