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Hot Springs Nursing And Rehabilitation – A Waters Community
552 Golf Links Road, Hot Springs, AR 71901
Based on 15 reviews
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Hot Springs Nursing And Rehabilitation – A Waters Community Description
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Information from Centers for Medicare & Medicaid Services
This nursing community has been given an overall rating of 1 out of 5 stars by The Center for Medicare and Medicaid receiving 1 stars on its health inspection, 3 stars on its quality measures rating, and 2 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 2-star short-stay rating and a 4-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 11/01/84 and is run by a for profit organization. It is a very large-sized nursing community with 152 nursing beds. Currently, there are 72 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.Alerts from Centers for Medicare & Medicaid Services
This facility has been given 4 fines by The Centers for Medicare & Medicaid Services for a total of $108,834.67. The facility has also had 12 substantiated complaints reported in the last 3 years that resulted in a citation. The facility has had 1 facility incidents reported in the last 3 years that resulted in a citation.Staff Ratings
The Blossoms at Hot Springs Rehab and Nursing Cent. has a 2-star staff rating - the second lowest possible. In terms of nursing aid staffing hours per resident per day, it is in the top 30% of facilities; slightly higher than the state average. However, for LPN staffing hours per resident per day, it is in the top 40% of facilities; slightly lower than the state average. It is in the bottom 10% of facilities in terms of RN staffing hours per resident per day; again, slightly lower than the state average. Furthermore, licensed staffing hours per resident per day puts The Blossoms in the bottom 30% of all facilities; slightly lower than the state average. And finally, it is in the bottom 20% of facilities in terms of physical therapist staffing hours per resident per day - which is, once more, slightly lower than the state average.Covid Data
The Blossoms At Hot Springs Rehab And Nursing Cent is a nursing home that falls in the bottom half of all facilities when it comes to resident vaccination rates. The specific rate for the home is 88.7% while the state average rests at 88.8%. It isn't a significant difference but does put them lower than average. In terms of staff vaccination rates, they are actually in the top half of all facilities with a rate of 91.4%. This is again slightly lower than the state average which sits at 91.7%. When looking at their covid booster rate, they fall into the bottom 40% of all facilities with a percentage of 82.5%. The state average for this metric is 86.9%.Quality Measures
The Blossoms at Hot Springs Rehab and Nursing Cent. is a reasonable place to consider for nursing home care. It is in the top 40% of nursing homes in terms of residents with ulcers, which is only slightly lower than the state average. However, the nursing home is in the bottom 20% of facilities in terms of residents who lose too much weight, and this rate is higher than the state average. Additionally, The Blossoms is in the bottom 40% of nursing homes when it comes to vaccinating residents against the flu.Emergency and Hospitalization Quality Measures
The Blossoms at Hot Springs Rehab and Nursing Center is in the bottom 10% of facilities in terms of hospitalizations per 1000 days. This rate is higher than the state average. The nursing home is also in the bottom 20% of facilities in terms of outpatient emergency department visits and short-stay residents who had outpatient emergency department visits per 1000 days. These rates are slightly higher and way higher than the state average, respectively. However, the nursing home is in the bottom half of facilities in terms of short stay residents who were rehospitalized after a nursing home admission. This rate is lower than the state average.By clicking "Get Exact Costs", you consent to being contacted either by My Caring Plan or our third-party partners at the phone number and contact information provided, including through the use of an automated dialer system. I agree to be bound by My Caring Plan’s Terms and Conditions and Privacy Policy
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Licensing
This community is licensed by the state of AR. It is a very large-sized community with 152 total beds.Disclaimer
My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
By clicking "Get Exact Costs", you consent to being contacted either by My Caring Plan or our third-party partners at the phone number and contact information provided, including through the use of an automated dialer system. I agree to be bound by My Caring Plan’s Terms and Conditions and Privacy Policy
Reviews
General Staff Rating
Care Staff Rating
Food Staff Rating
Very Disappointed in this place. Wouldn't let my brother and sister our myself talk to my Dad when I'd was Dieing in hospital, Wouldn't even give the code to talk to nurse at hospital, this place just horrible Wouldn't /won't even return our phone calls 😢 💔
This is more like a mental ward so much chaos terrible roomsVery unprofessional. The people working as staff do not know what they are doing i took my husband here and the next day i took him out I would not let my dog stay here!
The administration is on point. The administrator has turned that place around and holds her staff accountable. She works hard at what she does and you can see her compassion for the residents there.
Been here multiple times visiting a family member. They are so short on staff. People have to wait long periods of tine to have their needs met. We’ve even been here and seen the ones that live there fall because no one is around to help when they need help. Mother’s Day weekend was especially bad! Nurses’s and CNAs running around and no extra help. I felt bad for them and really bad for my aunt and all the people that live there.
Extremely unprofessional. The director of nursing can’t make anything better when she’s in the middle of administration and the assistant director of nursing. They are friends that go out and drink and party together. Personal life is too involved. Morning meetings are spent on Tinder looking for a new boyfriend for the administrator. They are all young and inexperienced and unprofessional.
Nasty place very Unprofessional!!!!! Vicky and some of her employees need to be replaced!!!!!!! It’s sad When a resident family member ask for a washcloth to wash his face is not a washcloth in the building!!!!!The whole place just need to be close down
Please, for the love of God, do not bring your loved ones here. The "care takers" will leave them to rot while they gossip and play on their phones. 1st day my grandfather was here it took 4+ hours to get a room (AFTER leaving the ER with him and getting approval for a room) and never got fed in that time period! We filed a grievance (which took another few hours).. Day 2, we realized that these people were aboslutely being neglected after somebody cried for water for 20 minutes... then was told "NO. You'll get some with lunch".. which was served AT LEAST AN HOUR later. When we took him out to go somewhere more reliable, they claimed his clothes were being "washed".. nearly a week later THEY STILL CAN'T FIND THEM. I just stood there for an hour waiting for them to find them after they said they would be ready waiting for us.. turn to the left and see a man wearing my grandfathers sweatpants. The entire time I waited, the care giver was activating a mans cell phone for him, while patients soiled themselves and cried for help in the next room. NOBODY WAS WITH THESE PATIENTS. After an hour of watching these poor souls look at me with misery and despair in their eyes, I was asked to leave and come back to get the clothes because they simply cannot find them. If you have any love for your family member, I am BEGGING you not to let them live the last of their days here. This place needs to be shut down and half of the staff needs to be imprisoned. I WILL be filing a second grievance!
I wish they had a - starNever let your love one go to this place.they over medicate the patients . they are mean and if you removeyour love one they will not refund your money the is due
The staff stinks
Worse place that I have ever seen! Look around good! Do not place your loved ones there! They should put cameras in every room, and every area, they would find out that they wouldn't want there dog to stay there! And the food is like slop.....
Sad to get old but to have to go to this place, please shoot me
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2021-08-03 | 2021-09-05 | F | Egress Deficiencies | Install proper backup exit lighting. |
| 2021-08-03 | 2021-09-05 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2020-01-28 | 2020-03-02 | F | Egress Deficiencies | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. |
| 2020-01-28 | 2020-03-02 | F | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2020-01-28 | 2020-03-02 | E | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2018-11-06 | 2018-12-07 | E | Construction Deficiencies | Use approved construction type or materials. |
| 2018-11-06 | 2018-12-07 | F | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2021-08-06 | D | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2021-08-06 | E | E | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2021-08-06 | E | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2021-08-06 | D | D | Resident Assessment and Care Planning Deficiencies | Assess the resident when there is a significant change in condition |
| 2021-08-06 | E | E | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2021-08-06 | E | E | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2021-08-06 | E | E | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-08-06 | E | E | Nutrition and Dietary Deficiencies | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| 2021-08-06 | E | E | Nutrition and Dietary Deficiencies | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. |
| 2021-08-06 | F | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-08-06 | E | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-08-06 | E | E | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2021-08-06 | D | D | Infection Control Deficiencies | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. |
| 2021-08-06 | E | E | Environmental Deficiencies | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| 2021-08-06 | D | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2021-08-06 | E | E | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2020-11-18 | D | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-09-28 | E | E | Resident Rights Deficiencies | Give the resident's representative the ability to exercise the resident's rights. |
| 2020-09-28 | E | E | Resident Rights Deficiencies | Honor the resident's right to manage his or her financial affairs. |
| 2020-09-28 | E | E | Resident Rights Deficiencies | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. |
| 2020-09-28 | E | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from the wrongful use of the resident's belongings or money. |
| 2020-09-28 | F | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-08-19 | E | E | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2020-01-31 | E | E | Resident Rights Deficiencies | Honor the resident's right to manage his or her financial affairs. |
| 2020-01-31 | E | E | Resident Rights Deficiencies | Ensure residents have reasonable access to and privacy in their use of communication methods. |
| 2020-01-31 | D | D | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2020-01-31 | E | E | Resident Assessment and Care Planning Deficiencies | Assess the resident when there is a significant change in condition |
| 2020-01-31 | B | B | Resident Assessment and Care Planning Deficiencies | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. |
| 2020-01-31 | E | E | Quality of Life and Care Deficiencies | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. |
| 2020-01-31 | D | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2020-01-31 | E | E | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2020-01-31 | E | E | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2020-01-31 | E | E | Nutrition and Dietary Deficiencies | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| 2020-01-31 | F | F | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2020-01-31 | F | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2020-01-31 | E | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-12-10 | B | B | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2019-12-10 | E | E | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2019-08-30 | H | H | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2019-08-30 | E | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2018-11-09 | E | E | Nutrition and Dietary Deficiencies | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| 2018-11-09 | E | E | Nutrition and Dietary Deficiencies | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. |
| 2018-11-09 | E | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2018-11-09 | F | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
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