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Hillcrest Nursing And Rehabilitation Community
695 Mitzi St, North Muskegon, MI 49445
For Pricing & Availability
(800) 780-8101To Reach a Resident
(231) 744-1641Estimated Pricing
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in North Muskegon
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Review Summary:
- One reviewer expressed concern over inadequate food options for diabetic patients and overall dissatisfaction with the care their mother-in-law received during rehabilitation.
- Another review simply stated the facility as unprofessional without further details.
- A positive review from an employee highlighted the facility as a small, 39-bed establishment in a quiet neighborhood, praising the caring and competent staff, and recommending it for its unique skilled nursing care.
- A Certified Nursing Assistant (CNA) working at the facility for 2 years shared their love for the job, describing the environment as family-oriented and commending the director of nursing and the friendly staff.
- An individual mentioned they work at the facility without providing further details.
- A regular visitor noted the supportive nature of most aides and nurses but criticized one nurse's negative attitude and its impact on the atmosphere, expressing concern for the well-being of residents.
- Another reviewer had a very positive experience, praising the staff across all shifts for being caring, personable, and helpful, and highly recommended the facility for rehabilitation services.
Reviews
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Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 3
Health inspection rating: 3
Staffing rating: 3
Quality measure rating: 3
Long-term quality measure rating:
3
Short-term quality measure rating:
3
Nursing Home Overview
Participation
date: Aug. 1, 1992
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 39
Total current residents: 38
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 6
Number of
substantiated complaints: 11
Number of payment denials: 2
Number of fines: 0
Total cost of fines: $0
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-10-04 | 2022-11-08 | F | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2022-10-04 | 2022-11-08 | E | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2022-10-04 | 2022-11-08 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2022-10-04 | 2022-11-08 | E | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2021-07-13 | 2021-08-24 | E | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2021-07-13 | 2021-08-24 | F | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2021-07-13 | 2021-08-24 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2021-07-13 | 2021-08-24 | E | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2021-07-13 | 2021-08-24 | D | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2021-07-13 | 2021-08-24 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2021-07-13 | 2021-08-24 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. |
| 2021-07-13 | 2022-01-24 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2021-07-13 | 2021-08-24 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2019-08-21 | 2019-09-13 | E | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2019-08-21 | 2019-09-13 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2019-08-21 | 2019-09-13 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-05-05 | 2023-06-05 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2023-05-05 | 2023-06-05 | G | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2023-05-05 | 2023-06-05 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2023-05-05 | 2023-06-05 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-08-31 | 2022-12-13 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-10-05 | 2022-12-13 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-10-05 | 2022-12-13 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2022-10-05 | 2022-12-13 | D | Quality of Life and Care Deficiencies | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| 2022-10-05 | 2022-12-13 | G | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2021-07-16 | 2021-10-06 | D | Resident Rights Deficiencies | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. |
| 2021-07-16 | 2021-10-06 | D | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2021-07-16 | 2021-10-06 | E | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2021-07-16 | 2021-10-06 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2021-07-16 | 2021-10-06 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2021-07-16 | 2021-10-06 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2021-07-16 | 2021-10-06 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2021-07-16 | 2021-10-06 | D | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| 2021-07-16 | 2021-10-22 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2021-07-16 | 2021-10-22 | E | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2021-07-16 | 2021-10-06 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2021-07-16 | 2021-10-22 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-07-16 | 2021-10-06 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2021-07-16 | 2021-10-06 | D | Nursing and Physician Services Deficiencies | Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care. |
| 2021-07-16 | 2021-10-06 | D | Quality of Life and Care Deficiencies | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. |
| 2021-07-16 | 2021-10-06 | E | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2021-07-16 | 2021-10-06 | D | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
| 2021-07-16 | 2021-10-22 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2021-07-16 | 2021-10-06 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-07-16 | 2021-10-22 | D | Administration Deficiencies | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| 2021-07-16 | 2021-10-06 | E | Administration Deficiencies | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly |
| 2019-08-22 | 2019-09-13 | D | Resident Rights Deficiencies | Keep residents' personal and medical records private and confidential. |
| 2019-08-22 | 2019-09-13 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2021-07-16 | 6 |
| 2022-08-31 | 74 |
What is in the Neighborhood
- The closest city is Muskegon which is 2.5 miles away and has a population of 38,401 (mid sized town).
- The average income is $68,455, which is high compared to other zip codes.
- Weather
- High Temperature: 72
- Low Temperature: 27
- Average Temperature: 49.3
- Day Breakdown: The area gets 143 days of rain, 58 days of snow and 162 days of sun
- Precipitation: 1.2 inches a year
- The crime rate is 2.63 per 100 people which is low compared to other cities.
- Violent Crime: 0.73 incidents per 100 people
- Property Crime: 1.54 incidents per 100 people
- Drug-Related Crime: 0.0 incidents per 100 people
- The average life expectancy in zip code is 76.96 years old, which is low compared to other zip codes.
- Air Quality: Good Days 101.0, Moderate Days 15.0, Unhealthy for Sensitive Groups Days 4.0, Unhealthy Days 2.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Great Lakes Fresh Market
0.1 miles awayMeijer
1.8 miles awayValy Vietnamese Oriental Food, Gifts & Market
2.7 miles awaySave-A-Lot
4.4 miles awayAldi
4.7 miles awayTransportation
Lake Express
4.0 miles awayMuskegon Ferry Terminal
4.0 miles awayTimbertown Station
5.2 miles awayGrand Rapids Junction
5.3 miles awayCoopersville Marne Railway
21.5 miles awayNone Found
Banks
PNC Bank
2.1 miles away1st General Credit Union
2.2 miles awayMuskegon Co-op Federal Credit Union
2.5 miles awayHuntington Bank
3.6 miles awayLakeshore Federal Credit Union
4.4 miles awayHospitals
Mercy Health Hackley Campus
3.2 miles awayMercy Health Mercy Campus
4.6 miles awayNorth Ottawa Community Hospital
15.1 miles awaySpectrum Health Gerber Memorial
20.2 miles awayPharmacies
Hometown Pharmacy
0.1 miles awayRite Aid
0.3 miles awayWalgreens
1.8 miles awayCVS Pharmacy
3.8 miles awayMercy Heath Pharmacy Glenside
4.8 miles awayDentists
Terry Dental
4.7 miles awayDental Dreams
5.2 miles awayInfinity Dental
13.7 miles awayParks
North Muskegon
0.3 miles awayVeterans Memorial Park
0.4 miles awayMuskegon Lake Nature Preserve
0.5 miles awayMoonlight Grounds
0.8 miles awayBear Lake Beach Park
1.2 miles awayNone Found
Shopping
Park Row Mall
5.4 miles awayThe Lakes Mall
8.5 miles awayCulture
Frauenthal Center for the Performing Arts
2.4 miles awayHilt Building
2.4 miles awayAmphitheater
2.6 miles awayBlue Lake Fine Arts Camp
8.6 miles awayOrder of the Arrow Ceremonial Firebowl
11.9 miles awayRestaurants
Pizza Hut
0.7 miles awayBernie O's
0.7 miles awayHobo's Tavern
0.7 miles awayHandsome Hobo Restaurant & Bar
0.7 miles awayThe Lake House
2.0 miles awayGet exact pricing & check availability
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Disclaimer
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