📞 Call for pricing and availability: (800) 780-8101
Hillcrest Commons Nursing & Rehabilitation Center
169 Valentine Road, Pittsfield, MA 01201
For Pricing & Availability
(800) 780-8101To Reach a Resident
(413) 445-2300Estimated Pricing
Price Comparison
Hillcrest Commons Nursing & Rehabilitation Center Description
At Hillcrest Commons Nursing & Rehabilitation Center, we have been caring for area families since 1995, providing top-quality skilled nursing care for short-term rehabilitation, long-term care and specialized memory care. We focus on maximizing patient recovery, comfort and independence for the highest possible quality of life, with our highly skilled care teams providing compassionate attention and specialized care every step of the way.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in Pittsfield
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Pittsfield
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
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Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Reviews for Hillcrest Commons Nursing and Rehab Center show a wide range of experiences. Some reviewers praise the facility for its cleanliness, spacious environment, excellent physical therapy department, and attentive staff. They highlight the compassionate care provided by specific staff members, the quality of the food, and the overall professionalism and kindness towards both residents and their families. These positive experiences have led some to highly recommend Hillcrest Commons for rehabilitation and nursing care.
However, other reviews express serious concerns about the facility, including allegations of neglect, abuse, and unprofessional behavior. Some reviewers report instances where their loved ones were left unattended, experienced poor hygiene care, or suffered from bed sores due to neglect. There are also complaints about the facility being severely understaffed, which has led to inadequate care and attention for the residents. Concerns about the quality of the food and the loss of personal belongings without reimbursement have been mentioned as well.
Several reviewers have called for investigations into the facility's practices, citing severe neglect and unprofessional administration. They describe the administration as unresponsive and accuse them of covering up incidents rather than addressing them. Some have experienced issues with communication, particularly with social workers, and feel that the staff is more focused on their phones than on providing care.
Despite these negative experiences, there are also accounts of staff members going above and beyond to provide care and comfort to the residents and their families. Some family members express gratitude for the special care their loved ones received and the peace of mind it brought them.
In summary, while there are numerous accounts of positive interactions and satisfactory care, there are also significant concerns about neglect, unprofessional behavior, and inadequate staffing at Hillcrest Commons Nursing and Rehab Center. Prospective residents and their families may want to consider these reviews carefully when making decisions about care.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 1
Staffing rating: 2
Quality measure rating: 3
Long-term quality measure rating:
2
Short-term quality measure rating:
4
Nursing Home Overview
Participation
date: July 31, 1995
Ownership type: Non Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 265
Total current residents: 215
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 6
Number of payment denials: 0
Number of fines: 4
Total cost of fines: $225225
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2019-12-18 | 2020-01-03 | E | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2019-12-18 | 2020-01-03 | E | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-06-07 | 2023-07-07 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2023-06-07 | 2023-07-07 | D | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2023-06-07 | 2023-07-07 | D | Infection Control Deficiencies | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. |
| 2022-06-14 | 2022-07-22 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2022-06-14 | 2022-07-22 | D | Resident Rights Deficiencies | Keep residents' personal and medical records private and confidential. |
| 2022-06-14 | 2022-07-22 | E | Resident Assessment and Care Planning Deficiencies | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. |
| 2022-06-14 | 2022-07-22 | D | Resident Assessment and Care Planning Deficiencies | Assess the resident when there is a significant change in condition |
| 2022-06-14 | 2022-07-22 | F | Resident Assessment and Care Planning Deficiencies | Assure that each resident’s assessment is updated at least once every 3 months. |
| 2022-06-14 | 2022-07-22 | B | Resident Assessment and Care Planning Deficiencies | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. |
| 2022-06-14 | 2022-07-22 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2022-06-14 | 2022-07-22 | D | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| 2022-06-14 | 2022-07-22 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2022-06-14 | 2022-07-22 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2022-06-14 | 2022-07-22 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-06-14 | 2022-07-22 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-06-14 | 2022-07-22 | D | Quality of Life and Care Deficiencies | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| 2022-06-14 | 2022-07-22 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2022-06-14 | 2022-07-22 | D | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2022-06-14 | 2022-07-22 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2022-06-14 | 2022-07-22 | D | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2022-06-14 | 2022-07-22 | E | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2022-06-14 | 2022-07-22 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-06-14 | 2022-07-22 | D | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2022-07-27 | 2022-08-08 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-01-27 | 2022-03-07 | J | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-12-29 | 2022-02-08 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2021-12-29 | 2022-02-08 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-12-29 | 2022-02-08 | J | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-12-29 | 2022-02-08 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2021-08-26 | 2021-08-11 | G | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2021-08-26 | 2021-08-11 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-07-08 | 2021-08-09 | D | Resident Rights Deficiencies | Give the resident's representative the ability to exercise the resident's rights. |
| 2021-07-08 | 2021-08-09 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2021-07-08 | 2021-08-09 | D | Quality of Life and Care Deficiencies | Assist a resident in gaining access to vision and hearing services. |
| 2021-07-08 | 2021-08-09 | D | Quality of Life and Care Deficiencies | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. |
| 2021-07-08 | 2021-08-09 | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2021-07-08 | 2021-08-09 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2021-05-11 | 2021-06-03 | G | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2021-05-11 | 2021-06-03 | K | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-05-11 | 2021-06-03 | G | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2021-05-11 | 2021-06-03 | G | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2021-05-11 | 2021-06-03 | D | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2021-05-11 | 2021-06-03 | E | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
| 2021-05-11 | 2021-06-03 | K | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2021-05-11 | 2021-06-03 | K | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2021-05-11 | 2021-06-03 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2020-09-29 | 2020-11-12 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2019-10-18 | 2019-12-01 | B | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2019-10-18 | 2019-12-01 | B | Resident Rights Deficiencies | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. |
| 2019-10-18 | 2019-12-01 | B | Resident Assessment and Care Planning Deficiencies | Assess the resident when there is a significant change in condition |
| 2019-10-18 | 2019-12-01 | C | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2019-10-18 | 2019-12-01 | D | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| 2019-10-18 | 2019-12-01 | E | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-10-18 | 2019-12-01 | E | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2019-10-18 | 2019-12-01 | G | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2019-10-18 | 2019-12-01 | D | Quality of Life and Care Deficiencies | Provide activities to meet all resident's needs. |
| 2019-10-18 | 2019-12-01 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2019-10-18 | 2019-12-01 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-10-18 | 2019-12-01 | E | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2019-10-18 | 2019-12-01 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2019-10-18 | 2019-12-01 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2019-10-18 | 2019-12-01 | E | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2019-10-18 | 2019-12-01 | D | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
| 2019-10-18 | 2019-12-01 | E | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2019-10-18 | 2019-12-01 | G | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2019-10-18 | 2019-12-01 | D | Quality of Life and Care Deficiencies | Provide or obtain dental services for each resident. |
| 2019-10-18 | 2019-12-01 | E | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2019-10-18 | 2019-12-01 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-10-18 | 2019-12-01 | E | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2018-03-29 | $9,363 |
| 2018-08-07 | $14,895 |
| 2019-10-18 | $33,179 |
| 2020-07-09 | $9,750 |
| 2021-05-11 | $92,580 |
| 2021-08-26 | $14,508 |
| 2021-12-29 | $176,750 |
| 2021-12-29 | $114,888 |
| 2022-06-14 | $3,250 |
What is in the Neighborhood
- The closest city is Pittsfield which is 1.8 miles away and has a population of 43,303 (mid sized town).
- The average income is $59,544, which is average compared to other zip codes.
- Weather
- High Temperature: 73
- Low Temperature: 25
- Average Temperature: 48.9
- Day Breakdown: The area gets 156 days of rain, 63 days of snow and 145 days of sun
- Precipitation: 2.5 inches a year
- The crime rate is 4.57 per 100 people which is high compared to other cities.
- Violent Crime: 1.15 incidents per 100 people
- Property Crime: 2.73 incidents per 100 people
- Drug-Related Crime: 0.14 incidents per 100 people
- The average life expectancy in zip code is 80.25 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 156.0, Moderate Days 25.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Big Y
1.2 miles awayPrice Rite
3.2 miles awayStop & Shop
3.5 miles awayGuido's Fresh Marketplace
3.5 miles awayMarket 32
3.7 miles awayTransportation
Pittsfield
1.3 miles awayBus Stations
Hillcrest Campus/BMC
0.2 miles awayLakeway @ Valentine
0.4 miles awayWest @ Valentine
0.5 miles awayOnota @ Linden
0.8 miles awayPittsfield Plaza
1.1 miles awayBanks
Berkshire Bank
1.4 miles awayCitizens Bank
3.5 miles awayTrustco Bank
3.8 miles awayGreylock Credit Union
3.8 miles awayLenox Bank
7.0 miles awayHospitals
Berkshire Medical Center Hillcrest Campus
0.1 miles awayBerkshire Medical Center
1.4 miles awayAusten Riggs Center
12.1 miles awayFairview Hospital
19.1 miles awayBerkshire Health North
19.1 miles awayPharmacies
CVS Pharmacy
3.8 miles awayLenox Village Integrative Pharmacy
7.1 miles awayRite Aid
14.1 miles awayPrice Chopper
17.5 miles awayYoungs Pharmacy & General Store
18.6 miles awayDentists
Great Expressions Dental Centers
3.8 miles awayKaren Lartin Family Dentistry
17.4 miles awayMark Pullano Family Dentistry
17.5 miles awayEastview Dental Associates
19.9 miles awayFamily Dentistry
21.6 miles awayParks
Burbank Park
0.1 miles awayCoolidge Park
0.4 miles awayCoolidge Playground
0.5 miles awayTierney Conservation Area
0.6 miles awayWahconah Park
0.8 miles awayPlaces of Worship
Quaker Meeting House
14.0 miles awayShopping
Lee Premium Outlets
11.4 miles awayBarrington Plaza
17.5 miles awayCulture
Lichtenstein Center for the Arts
1.5 miles awayLenox Community Center
7.1 miles awayWest Street Theater
7.1 miles awayBerkshire Performing Arts Center
7.3 miles awayKoussevitsky Music Shed
7.7 miles awayRestaurants
PortSmitt's
1.4 miles awayEat on North
1.4 miles awayDistrict Kitchen
1.4 miles awayHot Harry's Fresh Burritos
1.4 miles awayShiro Sushi Lounge
1.4 miles awayGet exact pricing & check availability
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