📞 Call for pricing and availability: (800) 780-8101
Highlands Health & Rehabilitation Center
3549 Norriswood, Memphis, TN 38111
For Pricing & Availability
(800) 780-8101To Reach a Resident
(901) 325-7820Estimated Pricing
Price Comparison
Highlands Health & Rehabilitation Center Description
For pricing & availability call (800) 780-8101
Find a Senior Community that Best Fits Your Needs
Care Types at Community
This community offers the following types of care
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in Memphis
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Memphis
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Reviews of the senior living facility present a mixed picture, with some highlighting positive experiences and others expressing serious concerns:
- Some staff members are described as hardworking and pleasant, though a bit guarded due to scrutiny.
- Negative experiences include a lack of promised care, such as physical therapy and basic hygiene, leading to health complications and legal actions against the facility.
- Concerns about the facility's ability to provide adequate resources and fulfill promises to residents and their families, with some reporting unmet care needs and financial disputes.
- Positive remarks from an employee who appreciates the facility's Christian values and leadership, suggesting that not all experiences are negative.
- Several reviews criticize the facility for negligence, poor hygiene, and unprofessional behavior towards residents and their families, with some calling for regulatory intervention.
- On the positive side, some reviews commend the facility for its caring staff and professional management, suggesting that experiences can vary widely.
- Complaints about management changes leading to a decline in care quality and communication issues, with some suggesting the facility has room for improvement.
- One physician shared a positive experience regarding the care provided to a difficult patient, highlighting the facility's capability in certain areas.
- Warnings against employment and placement of loved ones at the facility due to alleged incompetence and neglect.
- Despite the criticisms, there are mentions of loving and caring aspects of the facility, suggesting that experiences can be highly individual.
In summary, while there are instances of praise for certain aspects of the facility, a significant number of reviews raise concerns about the quality of care, management, and overall experience. Prospective residents and their families are advised to thoroughly investigate and consider all feedback.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 2
Staffing rating: 1
Quality measure rating: 2
Long-term quality measure rating:
4
Short-term quality measure rating:
1
Nursing Home Overview
Participation
date: June 25, 1984
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 180
Total current residents: 141
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 7
Number of
substantiated complaints: 2
Number of payment denials: 0
Number of fines: 4
Total cost of fines: $32177
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-08-08 | 2022-09-19 | D | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2022-08-08 | 2022-09-19 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-08-08 | 2022-08-31 | D | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2022-08-08 | 2022-08-08 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2019-10-21 | 2019-11-15 | D | Emergency Preparedness Deficiencies | Establish an Emergency Preparedness Program (EP). |
| 2019-10-21 | 2019-12-24 | D | Emergency Preparedness Deficiencies | Address subsistence needs for staff and patients. |
| 2019-10-21 | 2019-12-24 | D | Emergency Preparedness Deficiencies | Establish roles under a Waiver declared by secretary. |
| 2019-10-21 | 2019-11-13 | D | Smoke Deficiencies | Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire. |
| 2019-10-21 | 2019-11-15 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-10-21 | 2019-11-15 | D | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2019-10-21 | 2019-12-24 | D | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2019-10-21 | 2019-12-24 | D | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
| 2019-10-21 | 2019-11-15 | D | Services Deficiencies | Install properly constructed and protected linen or trash chutes. |
| 2019-10-21 | 2019-12-24 | D | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2019-10-21 | 2019-11-15 | D | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2019-10-21 | 2019-11-15 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have power receptacles that are properly grounded. |
| 2019-10-21 | 2019-11-15 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2018-12-03 | 2019-01-06 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2018-12-03 | 2018-12-21 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2017-11-15 | $22,840 |
| 2018-01-25 | $14,570 |
| 2019-10-22 | $8,944 |
| 2020-08-17 | $650 |
| 2020-12-23 | $8,661 |
| 2020-12-23 | $8,800 |
| 2022-02-18 | $12,977 |
| 2022-08-11 | $9,750 |
What is in the Neighborhood
- The closest city is Memphis which is 6.3 miles away and has a population of 655,770 (medium sized city).
- The average income is $75,318, which is high compared to other zip codes.
- Weather
- High Temperature: 84
- Low Temperature: 43
- Average Temperature: 65.0
- Day Breakdown: The area gets 175 days of rain, 3 days of snow and 185 days of sun
- Precipitation: 2.8 inches a year
- The median age is 34.1 years old, low compared to other cities.
- 4.76% of the population are Veterans which is a average percentage of Veterans compared to other cities.
- 6.61% of the population are Foreign-born which is a very low percentage of Foreign-born compared to other cities.
- The population is 0% American Indian and Alaska Native, 2% Asian, 60% Black or African-American, 6% Hispanic or Latino, and 29% White.
- The crime rate is 17.05 per 100 people which is very high compared to other cities.
- Violent Crime: 4.83 incidents per 100 people
- Property Crime: 9.84 incidents per 100 people
- Drug-Related Crime: 0.86 incidents per 100 people
- The average life expectancy in zip code is 74.79 years old, which is very low compared to other zip codes.
- Air Quality: Good Days 131.0, Moderate Days 45.0, Unhealthy for Sensitive Groups Days 6.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Kroger
0.7 miles awayHigh Point Grocery
1.7 miles awaySuperlo Foods
2.3 miles awayAldi
2.5 miles awayThe Fresh Market
2.7 miles awayTransportation
Cleveland Street
4.4 miles awayPauline
5.0 miles awayDunlap
5.2 miles awayOrleans
5.5 miles awayDanny Thomas
5.8 miles awayBus Stations
MATA Bus 2
2.5 miles awayBanks
SunTrust
0.5 miles awayFirst Tennessee Bank
0.6 miles awayRegions
0.7 miles awayBank of America
2.0 miles awayIberia Bank
2.3 miles awayHospitals
The Oaks at La Paloma
3.0 miles awayThe Oaks at La Paloma Treatment Center
3.1 miles awayDelta Medical Center
3.7 miles awayMethodist Central Hospital
4.3 miles awayBaptist Memorial Hospital-Memphis
4.5 miles awayPharmacies
Walgreens
0.6 miles awayCVS Pharmacy
2.8 miles awayRite Aid
3.4 miles awayOutpatient Pharmacy
4.4 miles awayMadison Pharmacy
4.6 miles awayDentists
Christ Community Health Services Broad Avenue Dental Center
2.1 miles awayBrighton Dental
3.9 miles awayParkway Village Family Dentistry
4.3 miles awayDunn Dental Building
5.2 miles awayMeade Moore Pediatric Dentistry
8.2 miles awayParks
Emeriti Grove
0.4 miles awaySunshine Park
0.4 miles awayC. W. Davis Park
0.6 miles awayEast High Sportsplex
1.0 miles awayChickasaw Gardens
1.0 miles awayPlaces of Worship
Mason Temple
6.0 miles awayFirst Baptist Church Beale Street
6.1 miles awayShopping
Oak Court Mall
1.6 miles awayHigh Point Terrace Shopping Center
1.6 miles awayPeabody Place
6.3 miles awayHickory Ridge Mall
6.8 miles awayStage Centre
8.2 miles awayCulture
Theatre Building
0.4 miles awayMichael D Rose Theatre Lecture Hall
0.4 miles awayTheatre Memphis
2.1 miles awayPlayhouse on the Square
2.8 miles awayCircuit Playhouse Box Office
2.8 miles awayRestaurants
Elegant Farmer
0.3 miles awayWang's Mandarin House Express
0.3 miles awayBrother Juniper’s
0.3 miles awayJason's Deli
0.4 miles awayPerkins
0.5 miles awayGet exact pricing & check availability
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