Highgate At Wenatchee

Highgate Senior Living has received a variety of reviews from residents and their families, highlighting both the strengths and areas for improvement within the facility. Notably, Highgate no longer accepts Medicaid, which may affect some potential residents.

Many reviews praise the caring and compassionate staff, who are described as hardworking, fun, and going above and beyond in their duties. The facility is recommended for its warm, inviting atmosphere, and its ability to make residents feel at home. The dining experience is likened to that of a 5-star restaurant, and the staff's treatment of residents and their families is highly commended.

Highgate's response to the COVID-19 pandemic has been particularly noted for its effectiveness in keeping the virus out of the facility, maintaining communication with families, and ensuring the safety and well-being of its residents. The facility has managed to provide opportunities for family visits despite the restrictions, and has been proactive in administering vaccines to its community.

However, there are concerns regarding the facility's maintenance and staffing. One review mentions a decline in the physical state of the facility and a reduction in the quality and quantity of staff over the years. Issues such as infestations and delayed maintenance work have been pointed out as major health concerns.

Despite these concerns, many families express gratitude for the care their loved ones receive at Highgate, highlighting the staff's dedication and the facility's efforts to create a comfortable and engaging environment for its residents. The food quality, cleanliness, and modern amenities are also appreciated by both residents and their families.

In summary, while Highgate Senior Living is praised for its compassionate care, inviting atmosphere, and effective management of COVID-19 challenges, attention to facility maintenance and staffing levels is needed to ensure the continued well-being and satisfaction of its residents.