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High Shoals Health And Rehabilitation
3450 New High Shoals Rd, Bishop, GA 30621
Based on 21 reviews
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Services and Housing OptionsAssisted Living, Nursing Home, Skilled Nursing, Rehabilitation
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High Shoals Health And Rehabilitation DescriptionSkilled care services have changed and grown over time to include more than just traditional nursing home care. High Shoals Health & Rehabilitation is here to help you choose the best level of care for your loved one. If your loved one needs a short-term stay, we can offer a full range of transition services. We offer rehabilitative therapy at High Shoals Health & Rehabilitation for either a short-term stay or during long-term care. The therapist works one-on-one with the patient, focusing on assisting them to achieve and maintain their desired individual level of functioning as appropriate.
RehabilitationAt High Shoals Health & Rehabilitation, we offer rehabilitative therapy for those who are staying with us short-term or long-term. The therapist works with the patient one-on-one, focusing on helping them reach and stay at their desired level of functioning.
Skilled NursingSkilled care services have changed and developed over time to include more than just traditional nursing home care. We can help you choose the perfect level of care for your loved one at High Shoals Health & Rehabilitation. If your loved one needs to transition to a new care facility, we can help make the process as smooth and stress-free as possible.
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AmenitiesHigh Shoals Health and Rehabilitation offers a comfortable, home-like atmosphere with private or shared rooms for its residents. Patients are encouraged to bring personal belongings from home and the facility is climate controlled with an outdoor courtyard and sitting areas for family visits. Housekeeping and laundry services are also available.
ServicesHigh Shoals Health And Rehabilitation offers a variety of skilled care services, including a comprehensive rehabilitation program and a restorative program. The rehabilitation program is designed to help those recovering from surgery, injury or illness to regain their strength and mobility. The restorative program helps those who have been recently discharged from the hospital to maintain their independence. Both programs offer individualized treatment plans, supervised by experienced medical professionals, to ensure that each person receives the highest quality of care.
Rehabilitation Services and AmenitiesHigh Shoals Health and Rehabilitation offers a comprehensive rehabilitation program that includes physical, occupational, and speech-language therapy. The physical therapy department provides individualized programs to improve mobility and strength for those recovering from injury or illness; occupational therapists provide activities to increase independence; and speech-language therapists work with individuals to develop communication skills. These services are designed to help patients reach their highest level of functioning while they recover.
Skilled Nursing Services and AmenitiesHigh Shoals Health and Rehabilitation offers 24-hour skilled nursing services, pharmacy services, hospice services, and is Medicare and Medicaid certified. Their experienced team of nurses provide the highest quality of care for residents with a range of needs, from post-operative care to long-term support. They also provide access to a variety of amenities, such as physical therapy, recreational activities, and social events. With their comprehensive approach to care, High Shoals Health and Rehabilitation is dedicated to providing the best possible care for their residents.
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 3 out of 5 stars by The Center for Medicare and Medicaid receiving 3 stars on its health inspection, 2 stars on its quality measures rating, and 2 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 1-star short-stay rating and a 3-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 04/06/81 and is run by a non profit organization. It is a large-sized nursing community with 100 nursing beds. Currently, there are 66 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has been given 1 fine by The Centers for Medicare & Medicaid Services for a total of $975.00. The facility has had 7 substantiated complaints reported in the last 3 years that resulted in a citation.
Overall RatingsHigh Shoals Health and Rehabilitation, a nursing home facility, stands in the upper echelons of care centers based on its overall rating and health inspection rating which are both higher than the state average. This means it rigorously maintains its position within the top half of the facilities owing to the superior levels of service and regulations it complies, thus accomplishing a health inspection rating that slightly outshines the state average. However, despite these positive attributes, it falls short in terms of its quality rating. With a mere 2-star quality rating, it nestles in the bottom 20 percent of facilities, which is markedly lower than the state average, signifying a critical need for improvements in this sector.
Staff RatingsHigh Shoals Health And Rehabilitation is a nursing home facility that holds a disappointing 2-star staff rating, indicating it is the second lowest possible. Falling within the bottom 30% of similar facilities for nursing aid staffing hours per resident per day, this nursing home's figure stands at 1.85, less than the state's rate of 1.97. This deficiency is also evident in their LPN staffing hours, providing only 0.7 per resident per day, which is again below the state's average of 1.03. This underrepresentation continues, as their RN staffing hours are also low at 0.37 compared to the state's 0.45, falling in the lowest 30% of facilities. High Shoals is also notably in the bottom 20% of facilities for licensed staffing hours with a figure of 1.07, whereas the state average is 1.48. Lastly, physical therapist staffing hours per resident per day are lower than desired, lying within the bottom half of facilities with only 0.05 hours, which is under the state's standard of 0.05.
Covid DataThe High Shoals Health and Rehabilitation nursing home ranks in the top half of facilities concerning residents' up-to-date vaccination rates, outperforming the state average. It boasts a resident vaccination rate of 67.6%, substantially higher than the state average of 59.9%. This data implies a better healthcare provision in protecting its residents from preventable diseases. As for the staff, the nursing home is also in the top half of facilities, although it shares a vaccination rate of 19.8% identically with the state average. Maintaining this level of vaccination coverage among staff is crucial in keeping both the workforce and the residents safe from potential illnesses.
Quality MeasuresThe High Shoals Health And Rehabilitation is a nursing home with a slightly lower than average 2-star quality measure rating. Despite its rating, the facility showcases an exemplary record when it comes to the percentage of residents with a catheter inserted and left in their bladder, standing in the top 30% of all facilities, with a rate of 0.31, significantly lower than the state average of 1.61. However, the home can improve in terms of vaccination coverage, as it falls into the bottom half of facilities in terms of the percentage of residents given the flu vaccine, albeit still surpassing the state average with a rate of 97.56 compared to 94.96. Unfortunately, the home also falls into the bottom half in terms of falls with major injuries, yet it still maintains a slightly lower rate of 3.33 against the state's 3.4. Lastly, the nursing home ranks in the top 30% of facilities for the percentage of residents who received an antianxiety or hypnotic medication, with its rate of 13.43 significantly lower than the state average of 20.44.
Emergency and Hospitalization Quality MeasuresThe High Shoals Health And Rehabilitation facility excels in some areas while facing challenges in others. A marked strength is its score in comparison to state averages on hospitalization rates, which stands at 0.97 per 1000 days. This value places it within the top 20% of facilities, and notably better than the state average of 1.78. However, when it comes to outpatient emergency department visits, the nursing home scores 1.03 per 1000 days, landing it in the bottom half of facilities, even though it still fares better than the state average of 1.16. The facility faces considerable challenges with respect to the percentage of short-stay residents who had outpatient emergency department visits, with a rate of 19.16% that sits in the bottom 20% of facilities. This is a concerning figure, as it's considerably greater than the state average of 12.21%. Additionally, the nursing home is in the lower 30% when it comes to the proportion of short-stay residents who were rehospitalized after a nursing home admission, registering a figure of 26.99%; higher than the state average of 22.62%. This indicates a necessity to further improve post-admission care and management.
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LicensingThis community is licensed by the state of GA. It is a large-sized community with 100 total beds.
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General Staff Rating
Care Staff Rating
Food Staff Rating
Activities and Services Rating
I would rate High Shoals Health and Rehab. very highly as they have provided outstanding care to my father. All staff from the administration to the nurses to the CNAs have been helpful, caring, and so patient with my father. I have had experience with many nursing homes/rehab facilities with various family members throughout the years and High Shoals is far superior than any other facility in Athens. The professionalism, dedication, and care they show is evident each day. Five stars!
This place is deplorable!!! My 95 year old male friend went in on Friday January 3rd after being in hospital for three mini strokes in a wheelchair unable to walk unassisted. Told physical therapist would be in Saturday to evaluate his physical therapy no one came!! That night after trying to get help to go to bathroom no one came n then never cleaned floor after accident!! Saturday never got dinner!! An aide had to bring him a bag of chips n soda!! Checked out next morning to a very rude acoustic nurse!! Horrible place 😡😡😡
I checked my mom out of this facility today after she had been there approx.24 hours, checking her out with her nurse, for an emergency situation. She was admitted to the hospital. One of the head nurses who identified herself as Jessica Shoemaker called me while I was in ER with my mother and told me, "The situation with your mother was NOT an emergency today." (witnesses heard) I asked her how she thought she had enough information to make that life/death decision. She told me that a nurse looked at my mom's feet when I was checking her out today, and the PA looked at her in the morning, and she was fine. I asked Jessica Shoemaker if she understood that just because a patient is okay in the morning, according to a PA,and just because a nurse literally glances at her feet, that does not mean that the patient is okay even a few minutes later with emergency. She told me again that my mother was not an emergency situation. Strange...the ER doctors must not know as much as Jessica Shoemaker, because they admitted my mom. I also wonder how Jessica Shoemaker thinks that a "nurse" glancing at my mother's feet is enough of an evaluation to determine if she is retaining fluid in her lungs/heart. Not only was she admitted, but she is getting lasix IV for fluid retention. Completely outrageous. Then Jessica Shoemaker tried to intimidate and threaten me by telling me that if I bring my mom back to High Shoals, that I will be "required to sit down and have a talk with" her and some administrator, and insinuated that my mom may not be allowed to remain in rehab there. What complete arrogance and total ignorance from someone in an administrative position, especially to try to threaten and intimidate me for taking my mom to ER, after following their own rules of checking out with the nurse, and the nurse saying,"okay, I've checked her out for you to take her." The nurse even reiterated to my family member that I checked her out. And then my mom getting admitted and being treated for fluid retention with IV Lasix from heart failure. I need to make sure that the owners of this facility know that their "head nurse" or whatever Jessica Shoemaker's position is, told me as I was in ER with my mother, "THIS IS NOT AN EMERGENCY SITUATION WITH YOUR MOTHER!. " However, she was admitted to the hospital from ER and still being treated for fluid in her lungs. High Shoals owners:take note of arrogant, power hungry, ignorant bullies on your staff who try to intimidate families by threats of removing a patient from the program and think they can make administrative life'death decisions by a PA looking at a patient hours earlier, or by a nurse glancing at a patients feet to be considered an "evaluation,," What an outrageous, horrid situation. Unbelievable.
High Shoals is a great place. They take good care of their residence. The nursing staff, CNA's, activities staff, social work, administration & all other staff are extremely supportive, caring & friendly. I have visited many other places & I would highly recommend High Shoals to anyone.
The place used to be a wonderful place. It has gone downhill, fast. There have been countless deaths, call lights unanswered, residents told to “just use bathroom in your pants”, most of the staff is rude and unprofessional and the ones who care a few and far, food is cold, personal items go missing (staff will steal) takes weeks to get a pain pill, dirty, never clean towels or even a shower offered. DO NOT BRING YOUR LOVED ONES HERE!!!!!! I don’t know how stare hasn’t came in and shut the place down.....
My grandmother was just there and, unfortunately, has now passed. But when she was confused and not all there right before her death, someone stole her wedding ring and her neck that her her husbands ring on it. My family and I are heartbroken and betrayed by this facility. Please don’t send a loved one there. They lie to their patients and steal from them as well!
IF YOU WANT TO WORK HERE, DON’T!IF YOU WANT TO BRING A LOVED ONE HERE, DON’T!I wish I could give this place a negative amount of stars.I had an interview here. They go by a pay scale for the amount of time you’ve been a CNA. So it doesn’t matter if your a good CNA or not. Benefits should be based off of how good of a CNA and how hard of a worker you are, not how long you’ve been a CNA or nurse. Completely ridiculous.Also my nana lived here for a few months and hated everything about it.•The CNA’s and nurses had no idea how to use the lifts•poor hygiene•don’t wash their hands•bad attitudes•barely help with ADL’sAnd many moreDON’T WORK HERE OR GO HERE TO LIVE.UPDATE: the interviewer said that nurses don’t even make $15 an hour.I now work at Piedmont and I started off making $12.29 an hour on weekdays and $15 an hour on weekends.This place was only going to offer $9.30 an hour. That’s not enough to get me out of the bed in the morning.The interviewer was really rude and disrespectful. If the boss or head nurse is like that, then how do you think the rest of the staff is? She lied to me about how much nurses can make.What other things are they lying about?
My opinion: I would NOT trust this place to care for anybody I love or care about! If you have someone in this Rehab Center I would consider hiring a private nurse to stay with them around the clock. My father was there and had HORRIBLE experiences and horrible care. He has passed but I have pictures of situations I walked in on. I always felt they were understaffed too. Just unacceptable!
My grandmother was here for a few days and the treatment was horrible. When we visited her after day one, she was covered in her own urine. She was sitting on the edge of her bed with her slippers soaked. It seems as though she called for help and no one came. We ended up cleaning it. A few days later she fell going to the bathroom and broke her pelvis. Everywhere else she went before this had railing on the side of the bed for her. We were told she couldn't go to the bathroom on her own by everywhere else she had been. After the accident, we were told by High Shoals that they weren't allowed to put any safety railing on her bed. This didn't make too much sense to us. This led up to her death a few days later. Her heart gave out because she was too old to have any sort of surgery, so they had to pump a ton of morphine in her. I wasn't able to speak with her or say goodbye because of this. Besides the big issues, the food was also very poor and cold. This is no way to treat our elderly and certainly not the way a WW2 vet should be treated.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2019-07-22||2019-09-08||E||Smoke Deficiencies||Install an approved automatic sprinkler system.|
|2019-07-22||2019-09-08||F||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2018-05-02||2018-06-17||F||Emergency Preparedness Deficiencies||Establish an Emergency Preparedness Program (EP).|
|2018-05-02||2018-06-17||D||Egress Deficiencies||Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.|
|2018-05-02||2018-06-17||F||Smoke Deficiencies||Install a fire alarm system that can be heard throughout the facility.|
|2018-05-02||2018-06-17||F||Smoke Deficiencies||Install an approved automatic sprinkler system.|
|2018-05-02||2018-06-17||F||Smoke Deficiencies||Ensure smoke barriers are constructed to a 1 hour fire resistance rating.|
Health Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2022-08-25||F||F||Nutrition and Dietary Deficiencies||Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.|
|2022-11-13||D||D||Resident Rights Deficiencies||Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.|
|2022-11-13||D||D||Resident Assessment and Care Planning Deficiencies||Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.|
|2019-07-25||D||D||Resident Rights Deficiencies||Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.|
|2019-07-25||E||E||Resident Rights Deficiencies||Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.|
|2018-05-03||D||D||Resident Assessment and Care Planning Deficiencies||Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.|
|2018-05-03||D||D||Quality of Life and Care Deficiencies||Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.|
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