Heritage Waterside

S P

2021-12-18

BYOTP bring your own toilet paper

Brian Clark

2021-12-01

Heritage Waterside and its extraordinary staff earned this 5-star rating. They wisely guided my family to help us make many hard decisions on behalf of my mother. Seven weeks after mom’s arrival, I am happy and still confident with our decision to move her into Heritage Waterside.I have reflected many weeks on why Heritage Waterside is so exceptional and came up with three reasons. First is the leadership. With a cadre of 5 to 6 senior employees, this organization is well trained and has hired remarkable people who are ready to go above and beyond in helping their residents.Second is the genuine sense of community between the staff and the residents. It is truly a joy every time to hear my mom so exceedingly complimentary about her daily interaction with one of the employees. The staff models patience, respect and kindness and upholds the dignity of all the residents. More than once, I have asked myself where do these incredibly good people come from? How did management find this caring talent?Third is quality. Heritage Waterside is top notch born of high standards, attention to details, and quality training. The facility is beautiful and integrates gorgeous views of the Halifax River. The rooms are spacious, and the amenities and planned activities approach those of a cruise ship. And then there is the cuisine… superb! The chefs and wait staff ensure gourmet eating experiences. Again, it is a joy to hear my mom praise the delicious dining.I know this is a long review, but I must share one last perspective told by one of the care providers. She said she is still learning, but three things she knew with all her being are: God is good; this place is safe for your loved ones; and the people who work here will do their very best to take care of the residents.

fred krantz

2021-10-01

The management and their team are exceptional and helping you get your family memberInto the facility With ease they are always there to help and the place is beautiful

Kevin Nielan

2021-10-01

Top shelf assisted living facility! My mother is one of the original residents of Heritage Waterside, moving in shortly after their opening in July of 2017. My family and I looked at approximately 35 facilities before deciding on Heritage Waterside. I’m an engineer and pilot, so I focused on the design, layout, and safety features of the facilities as well as the level of care my mother would receive. The structure was built to withstand up to a Category 3 hurricane with back-up generator in the event of power failure. (The facility evacuates well prior to any hurricane because of its location on a barrier island, but it is reassuring to know that if an unforeseen hurricane like Charlie in 2004 pops up, the residents and staff will be safe.) There are very few soft surfaces to trap odors, so the facility looks, feels, and smells as clean as it actually is. It’s obvious that the facility was designed, from day 1, to be a first rate assisted living facility to cover the spectrum of residents who need little to no care to those who need round the clock care. It is close to Daytona Beach Shores EMS (with Ponce Inlet as a back-up) should that service be required. Conveniently located to many medical and dental offices as well as shopping and restaurants.The Director runs a tight ship and that is reflected through every department from Wellness, to Dietary/Food Services, Activities, Custodial, and Maintenance. Believe me, that is exactly what you want in a facility where your loved ones reside. Heritage Waterside’s response to the COVID pandemic has been nothing short of exemplary. It was rough not being able to enter the facility during the State mandated lockdown last year, but since family and contractors have been allowed back in, their protocols and procedures have kept COVID out of the facility. I’m not sure what more you could ask for during unprecedented times such as these.I’m at the facility nearly every day and do my best to keep a close eye on all things related to the care of my mother, as well as any negative or positive trends I might notice that would affect the future wellness of my loved one. I try and learn as many of the staff members names and faces (more like eyes and hairstyles now while everyone is masked up) as I can. I’ve read some of the earlier, negative reviews on here. It’s not hard to discern that they are from former, disgruntled employees or contractors. As I stated earlier, the Director and Wellness Department, run a tight ship, which looks like it may have hurt some feelings. But, you have to ask yourself: “Would you want it any other way when it comes to the care of your loved one?”. I know what the answer to that question is for me and that’s why my mother has lived there for over 4 years. I highly recommend Heritage Waterside Assisted Living Facility for yourself or a loved one.

April Ellis

2021-10-01

Heritage Waterside is a blessing from God. From the moment we stepped into the beautiful lobby and met with Corey and his staff, we knew our mother would be in great hands! She is being cared for by people who genuinely care about her well being which is why she is getting physically and emotionally stronger everyday.There are activities and entertainment that she enjoys as well as delicious meals that are served with a smile.She really feels at Home! They have treated us like family since the very beginning and we are truly grateful for that.We would definitely recommend Heritage Waterside!

Lisa Holmes

2021-09-01

Heritage Waterside is absolutely amazing! I have been in the healthcare industry for over 15 years and I have never experienced more kindness and warmth before in a healthcare setting. They treat all the residents and employees like family. The facilities and activities provided to the residents are unheard of in this industry which makes Heritage Waterside truly feel like a home. I started working here three weeks ago and I look forward each day coming to work.

Jakesia Dukes

2021-09-01

This building is INFESTED with cockroaches. Management knows, but does nothing. Take your family members elsewhere.

Chelette Dawson

2021-09-01

No black residents allowed, but they sure do work there. Make it make sense. Tell me why?????

Linda [email protected]

2021-09-01

Moved our Mother recently to Heritage and the difference is awesome. So many caring employees and Mary Noss ( Administrator) is very hands on and helpful while Mom adjusts.This place is beautiful and clean….a big plus! Food is top notch too!Cory Shenk is your man if you’re looking for the best place for your loved one.

Melissa Cole

2021-09-01

Beautiful Assisted Living Facility with caring staff, Mary and Lauren are amazing with residents and truly care!! Highly recommend this facility for your loved ones, they also offer many activities for residents and are very protective of residents especially during this pandemic in keeping them safe.

Darrell Smith

2021-09-01

Let’s see I’ve been a employee here for about 2 years now and I have had no problem with management or the residents at all. Management is very open when it comes to talking to them and the residents are very nice. I love taking care of them and it just does something to my spirit. The building is very clean thanks to our housekeeping staff and it is a very nice place for your loved one to stay. I take my job serious and I love being employed at Heritage Waterside. I give this building 5 stars because it is the best ALF I’ve worked at since I’ve stayed in Volusia County. I tell anybody that comes to work here if you can land this job please keep this job you can go a long way with the company. I absolutely love what I do, and I’m lucky to be apart of such a kind loving caring facility where their goal is love & compassion. If you’re lucky enough to work here you’ll be able to incorporate joy & passion into your daily routine at work.

Nancy Cook

2021-09-01

My mom has been a resident for almost two years and my family and I feel very confident that she is in a safe and caring environment. The building is spotless, modern, and dare I say cozy because it is a medium size building so the residents and family members are on a first name basis. My mom lived in an ocean front condo before needing assisted living and this location is perfect for her. The view from her unit looks out over the inter-coastal waterway and the building is just one block from the ocean in a lovely neighborhood. We toured at least 6 assisted living facilities in the area and this one just felt right to us. Almost 2 years later I can whole heartedly say we all feel the same. I highly recommend Heritage at Waterside.

Baseball b

2021-08-01

Horrible, that pretty much sums it up.

Wendy Van Duyne

2021-07-01

As a retired nurse, I was diligent in researching and visiting assisted living/memory care facilities in Volusia county for my mother for 6 months. My criteria included safety, compassion, cleanliness, and good management. 14 months ago, in the height of a pandemic, my family knew where mom needed to go when she was no longer able to live alone. She has adjusted and blossomed into a social butterfly! The director at Heritage Waterside has formed an amazing team of respectful, compassionate caregivers, for all levels of employees. He has made careful, well thought out decisions to keep our vulnerable loved ones safe throughout the challenging phases of this prolonged pandemic. The residents have a wide variety of activities to choose from, and are encouraged to try new fun things to do. The beautiful waterfront facility enables all to enjoy the wonderful weather year round. It is very helpful to have onsite beauty salon, physical therapy and visits by medical physicians. My mom has made many friends at Heritage, including both residents and staff. Heritage really is creative with new activities to keep things interesting and fun. Another wonderful aspect to consider is that this facility is Transparent, with open communication! That is absolutely critical for family members. It is very hard to move your parent out of their home into any facility, but it is heartwarming to know that our family made the BEST decision where mom should live! Heritage is always clean, with no unpleasant odors, ever. The building and grounds are beautifully maintained. Their Facebook page of thousands of photos lets family members see all the FUN too! Please include this terrific facility in researching options for yourself!! Thank you, everyone at Heritage Waterside!! I am so very grateful.

Lori Fletcher

2021-06-01

My Mom is a new resident at Heritage Waterside in the memory care wing. The facility is very clean and decorated beautifully. The grounds are well manicured and the water view is amazing. The staff are well trained, polite, patient and kind. I look forward to many years here. It's a blessing to see my Mom smile again!

Suzanne Roberts

2021-05-01

My parents moved into Heritage Waterside in December of 2017 after my father suffered a massive stroke and required more care than we were able to provide for him. I am extremely overprotective of my parents and will admit that I was looking for something to complain about when they first moved in, but I have been nothing but impressed with the facility, and even more so with the staff.In November of 2020, my father broke his hip and spent almost 4 months in a skilled nursing facility. The staff at Heritage constantly asked my mom about him and always made sure that she was ok. In March, we brought my father home and he passed away 3 weeks later. Cory Shank, the executive director, was a huge help in the process of setting up nursing care to bring my father home to my house. He did not know for sure if my mother would return to the facility after my father’s death, but still went above and beyond to make sure she didn’t have to worry about anything there and could focus on my dad during his remaining time. He made these decisions with my mom’s best interest at heart, not some bottom line. To Cory, his residents are family, and this is what he models for the rest of the staff.Since my mother doesn’t require assistance with her daily living, I hoped for her to live with us after my father passed. I quickly realized that I could not provide what she really needed, which was the socialization and activities she had with all of her friends at Heritage. She has been back now for a couple of weeks and is surrounded by the love of the staff and residents. She’s right where she needs to be and I can feel comfortable knowing she is loved and cared for. After over 3 years of experience with Heritage, I would still give them more than 5 stars, if I could.

Ray Burbank

2021-05-01

Heritage Waterside is a hidden gem we discovered after searching through many others. A wonderful place at reasonable cost. My 98 year old mom is well taken care of and loves the place Their care givers are warm, caring people, especially the Executive Director, Cory Schenk, who is on call whenever you need him.Their level of care is more than just assisted living. With a call button around her neck, my mom gets immediate help anytime for anything, night or day. Giving us all piece of mind.Being on the Inter-coastal Waterway, it’s a beautiful location. Most mornings after breakfast they’ll take residents down onto their dock to enjoy the view. One of the many activities they offer.Bottom line, our family is extremely happy we found Heritage Waterside for our mom. We highly recommend this wonderful place to assist and take well care of those in their later golden years of their lives. God bless themP.S.Every once in awhile their folks dress up to bring a smile to everyone! Sometimes in including the residents, like my mom her on Saint Patty’s Day! (She’s really smiling under that mask!)