Heritage Springs Memory Care

Heritage Springs Memory Care has received a mix of reviews from residents, their families, and staff. Many praise the facility for its beautiful design, cleanliness, and the compassionate care provided by the staff. Residents and their families have noted the delicious food, comfortable sitting rooms, and engaging activities available daily. The rehabilitation services have been credited with helping residents return home swiftly, and the care for residents with Dementia and Alzheimer's is highlighted as loving and quality-focused.

However, there are serious concerns raised about the facility's management and care practices. Heritage Springs is reported to be operating under a Provisional License due to Compliance Violations, as indicated by their Inspection Summary Reports available through the PA DHS Provider Directory. Some reviews express dissatisfaction with the administration, alleging neglect and inappropriate handling of dementia-related behaviors, including unnecessary trips to the ER and questionable psychiatric recommendations. Concerns about the facility's direction under new ownership have also been mentioned, with claims of deteriorating quality of care and attention to residents' needs.

While many families have had positive experiences, feeling secure in the knowledge that their loved ones are well cared for, others advise caution and thorough investigation before choosing Heritage Springs for their family members. The facility's approach to resident care, activities, and overall environment receives commendation, but the criticisms regarding management practices and compliance issues suggest a need for careful consideration.