📞 Call for pricing and availability: (800) 780-8101
Heritage Oaks Nursing And Rehabilitation Center
5301 University Ave, Lubbock, TX 79413
For Pricing & Availability
(800) 780-8101To Reach a Resident
(806) 795-8792Estimated Pricing
Price Comparison
Heritage Oaks Nursing And Rehabilitation Center Description
Offering both private and semi-private accommodations, residents are given the opportunity to make their surroundings feel like home. It’s our priority to make the resident feel comfortable while providing the best possible care. The building layout provides a secure environment with easy accessibility, as well as a quiet setting and cozy atmosphere for conversation and leisure retreats.
Our staff is dedicated to providing love and attention to each resident allowing them to maintain their freedom and be a part of a community and family.
We accept Medicare, Medicaid, Medicaid Pending and Private.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Lubbock
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Lubbock
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Positive Reviews:
- Heritage Oaks has been praised for bringing life back into residents, with genuine care from nurses and all staff.
- Many reviewers highlighted the excellent care their loved ones received, including great treatment from nurse aides and the director of nursing.
- The rehab team was commended for their awesome work and open communication.
- Staff willingness to check on residents for out-of-town family members was appreciated.
- Significant improvements in facility updates and daily care communication were noted.
- Employees who have placed their own family members at Heritage Oaks vouched for the care quality.
- Professionalism, cleanliness, and a friendly staff environment were consistently mentioned.
- New leadership has been recognized for being attentive and caring.
- The newly renovated areas and the efforts of specific staff members received high praise.
Negative Reviews:
- Some reviews reported unprofessional behavior, including favoritism and disrespectful treatment towards visitors and delivery drivers.
- Concerns about cleanliness, with reports of the facility smelling like urine and appearing dirty.
- Incidents of theft, including jewelry, cash, credit cards, and cell phones, were mentioned.
- There were complaints about inadequate care, including not feeding residents, not administering medicine, and not performing promised therapy.
- Communication issues were highlighted, with reports of unanswered calls and lack of information about residents' well-being.
- Some reviewers expressed dissatisfaction with management and suggested improvements.
Mixed Feedback:
While many reviews praise the care and staff at Heritage Oaks, there are significant concerns about management, cleanliness, and communication. Prospective clients are encouraged to visit and assess the facility themselves to make an informed decision.
Reviews
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Health
Services
Community Amenities
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 2
Staffing rating: 1
Quality measure rating: 3
Long-term quality measure rating:
5
Short-term quality measure rating:
2
Nursing Home Overview
Participation
date: June 29, 1994
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 159
Total current residents: 114
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 2
Number of payment denials: 0
Number of fines: 2
Total cost of fines: $23912
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2021-10-19 | 2021-11-29 | E | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2021-10-19 | 2021-11-29 | F | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2021-10-19 | 2021-11-29 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2021-10-19 | 2021-11-29 | F | Smoke Deficiencies | Properly provide smoke detection systems in areas open to corridors. |
| 2021-10-19 | 2021-11-29 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2021-10-19 | 2021-11-29 | D | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2021-10-19 | 2021-11-29 | F | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2021-10-19 | 2021-11-29 | E | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2021-10-19 | 2021-11-29 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure electrical receptacles or cover plates have distinctive color or marking. |
| 2021-10-19 | 2021-11-29 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2018-06-24 | $13,627 |
| 2020-10-13 | $15,000 |
| 2022-03-01 | $8,912 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2018-06-24 | 6 |
What is in the Neighborhood
- The closest city is Lubbock which is 2.4 miles away and has a population of 249,042 (small city).
- The average income is $53,196, which is low compared to other zip codes.
- Weather
- High Temperature: 86
- Low Temperature: 45
- Average Temperature: 66.0
- Day Breakdown: The area gets 80 days of rain, 6 days of snow and 278 days of sun
- Precipitation: 1.0 inches a year
- The median age is 29.2 years old, very low compared to other cities.
- 4.25% of the population are Veterans which is a low percentage of Veterans compared to other cities.
- 5.71% of the population are Foreign-born which is a very low percentage of Foreign-born compared to other cities.
- The population is 2% American Indian and Alaska Native, 2% Asian, 7% Black or African-American, 27% Hispanic or Latino, and 61% White.
- The crime rate is 10.83 per 100 people which is very high compared to other cities.
- Violent Crime: 2.85 incidents per 100 people
- Property Crime: 5.54 incidents per 100 people
- Drug-Related Crime: 0.95 incidents per 100 people
- The average life expectancy in zip code is 76.93 years old, which is low compared to other zip codes.
- Air Quality: Good Days 203.0, Moderate Days 24.0, Unhealthy for Sensitive Groups Days 2.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
United Supermarkets
0.8 miles awayMarket Street
1.1 miles awayFar East Supermarket
1.3 miles awayFood King
1.8 miles awayUnited
1.9 miles awayNone Found
Bus Stations
50th & University
0.2 miles awayBoston & 51st
0.3 miles away50th & Boston
0.4 miles awayBoston & 50th
0.4 miles awayBoston & 48th
0.4 miles awayBanks
Plains Capital Bank
0.2 miles awayCitibank
1.0 miles awayWells Fargo ATM
1.1 miles awayAlliance Credit Union
1.3 miles awayAmerican State Bank
1.3 miles awayHospitals
Grace Medical Center
0.2 miles awayVA Lubbock
1.4 miles awayCovenant Medical Center
2.4 miles awayCovenant Children’s
2.5 miles awayUniversity Medical Center
3.0 miles awayPharmacies
Walgreens
0.9 miles awayCVS Pharmacy
1.1 miles awayMarket Street in-store Pharmacy
1.1 miles awayBest Discount Pharmacy
1.2 miles awayTwin Oaks Pharmacy
1.7 miles awayDentists
Teeth Savers International
1.5 miles awayKid's Dentistree
1.6 miles awayAbbeville
1.6 miles awayFamilia Dental
2.2 miles awayHill & Ioppolo Oral & Dental Implant Surgery
2.7 miles awayParks
Clapp Park
0.5 miles awayParsons School Park
0.5 miles awayAtkins Middle School Field
0.5 miles awayRibble Park
0.6 miles awayLeftwich Park
0.7 miles awayNone Found
Shopping
South Plains Mall
3.1 miles awayCulture
CO-OPt Research + Projects
0.8 miles awayCats Theater
1.2 miles awayUniversity Theatre
2.4 miles awayAllen Theatre
2.5 miles awayDepot District Arts & Entertainment
2.6 miles awayRestaurants
TaquerÃa Autlán
0.4 miles awayCici's Pizza
0.5 miles awayPizza Hut
0.6 miles awayChina Star
0.6 miles awayEstrella's
0.7 miles awayGet exact pricing & check availability
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Disclaimer
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