Heritage Manor Of Ransomville Assisted Living Program

Negative Reviews:

• Facility described as dirty, with unkind staff, and residents appearing unclean and argumentative.
• Lack of activities for residents, with a diet consisting mostly of processed foods.
• Delays in receiving medication when sick, sometimes up to three or four days.
• Under investigation for multiple violations including financial, sanitation, and medication management issues.
• Reports of the facility being filthy, needing maintenance, and issues with mold due to flooding.
• Complaints about workplace drama and inappropriate behavior among staff.
• Difficulties in contacting residents, with one reviewer unable to get ahold of their mother.
• Concerns over lack of proper care and oversight, with ongoing unresolved issues.

Positive Reviews:

• Several reviews praise the work environment, highlighting teamwork and supportive administration.
• Facility described as clean with caring staff by some reviewers.
• Positive feedback on the facility's management, with specific praise for the administrator's dedication.
• Staff described as treating residents like family, with a strong sense of community and care.
• Positive changes noted over time, with staff being attentive, helpful, and caring.
• High recommendations from some reviewers, citing the caring nature of the staff and the quality of care provided.

Mixed Feedback:

While there are several positive reviews highlighting a supportive and caring environment, there are also significant concerns regarding cleanliness, management of medication, and overall resident care. Potential residents and their families may want to consider these factors carefully.