📞 Call for pricing and availability: (800) 780-8101

Heritage Hall South

65 Cooper Street, Agawam, MA 01001

Assisted Living Nursing Home Respite Care Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(413) 786-8000

Estimated Pricing

Studio
Estimated $3,576

Price Comparison

  • Average City Price: $3,571
  • Average State Price: $3,957
  • Average National Price: $3,754


  • Heritage Hall South Description

    Heritage Hall South is a skilled nursing facility offering post-hospital and short-term rehabilitation, as well as long-term and respite care services. Heritage Hall South also offers on-site dialysis services through the dialysis center attached directly to our building. We accept Medicare, Medicaid, and most private insurances. Heritage Hall South is an AHCA Bronze Quality Award winner and is part of the Heritage Hall Health & Rehabilitation Campus, which offers memory care and transitional care in adjacent buildings. Physician services on the campus are provided by Post-Acute Care Clinicians.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Assisted Living

    Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.

    View other Assisted Living communities in Agawam

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Agawam

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Agawam


    Community Reviews

    8.7
    Heritage Hall South
    Based on My Caring Plan's proprietary scoring, including 41 reviews across the web

    Ranking

  • Ranking in City: 5 out of 7 communities in Agawam
  • Ranking in State: 225 out of 654 communities in MA
  • Facility and Grounds A

    Care A

    Staff A

    Cleanliness A


    Employee Reviews

    5.4
    Genesis HealthCare
    Based on My Caring Plan's proprietary scoring, including 1256 reviews across the web

    The following insights are from employees that work in Massachusetts

    Employee Pay B

    Employee Staff B



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Positive Reviews:

    • Many reviewers commend the clean and well-kept facility, both inside and out.
    • The staff is frequently praised for their warmth, compassion, and attentiveness to both residents and their families.
    • Several reviews highlight the excellent care provided, including updates on residents' well-being and swift responses to concerns.
    • The activities available, such as bingo, movies, and various worship services, are appreciated for keeping residents engaged and entertained.
    • The food receives positive mentions, with specific shoutouts to the chef and dining room staff for their great menus and options.
    • Heritage Hall South is described as having a homey and comfortable atmosphere, making it easier for families to trust their loved ones' care to the facility.
    • Some reviewers specifically recommend the facility for rehabilitation stays, noting the effective therapy staff and the goal-oriented approach to recovery.
    • The facility's management of COVID-19 precautions and communication during the pandemic is also praised.

    Negative Reviews:

    • A few reviews express frustration with communication issues, including difficulty in contacting residents and getting updates on their care.
    • One reviewer reports a decline in the quality of housekeeping and dining services, including insufficient food portions and lack of clean towels.
    • Another review mentions a lack of prioritization for a resident's health concern over administrative tasks.
    • There is a mention of witnessing unpleasant situations, leading to a strongly negative opinion of the facility.

    Overall:

    Heritage Hall South receives predominantly positive reviews for its caring staff, clean facility, and engaging activities. Most families feel reassured and satisfied with the care their loved ones receive. However, there are a few concerns regarding communication and service quality that potential clients might want to consider.


    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Health

    ShortStay care

    LongTerm care

    On-site Dialysis care

    Respite care

    Palliative care

    Rehabilitation therapy


    Services

    Pharmaceutical delivery service

    Phone service

    Telephone


    Activities

    Cultural, educational, religious and social activities

    Recreation activities

    Vitality to You


    Community Amenities

    Activity room

    Suburban setting

    Beauty Salon / Barber Services

    Complimentary laundry facility on-site

    Computer with internet access

    Housekeeping


    Room Amenities

    Private and Semi-Private Rooms

    Fully air conditioned

    Private balcony/ porch / patio

    Cable Television

    Wireless Internet


    Dining

    Dining Room

    In-room dining options


    Transportation

    Coordinated transportation


    Pet

    Pet therapy



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 3
    Health inspection rating: 3
    Staffing rating: 3
    Quality measure rating: 4
    Long-term quality measure rating: 4
    Short-term quality measure rating: 4


    Nursing Home Overview

    Participation date: March 4, 1969
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 122
    Total current residents: 86
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 0
    Number of payment denials: 0
    Number of fines: 0
    Total cost of fines: $0


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-04-21 2022-05-06 E Emergency Preparedness Deficiencies Implement emergency and standby power systems.
    2022-04-21 2022-05-06 F Smoke Deficiencies Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
    2022-04-21 2022-05-06 E Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2022-04-21 2022-05-06 E Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2019-12-12 2019-12-20 F Smoke Deficiencies Install a fire alarm system that can be heard throughout the facility.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-04-14 2022-06-17 D Resident Assessment and Care Planning Deficiencies Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    2022-04-14 2022-06-17 D Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2022-04-14 2022-06-17 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2022-04-14 2022-06-17 D Quality of Life and Care Deficiencies Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    2022-04-14 2022-06-17 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2022-04-14 2022-06-17 D Quality of Life and Care Deficiencies Assist a resident in gaining access to vision and hearing services.
    2022-04-14 2022-06-17 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-04-14 2022-06-17 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2022-04-14 2022-06-17 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2022-04-14 2022-06-17 D Administration Deficiencies Provide timely, quality laboratory services/tests to meet the needs of residents.
    2022-04-14 2022-06-17 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2022-04-14 2022-06-17 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-04-14 2022-06-17 D Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    2021-04-29 2021-06-11 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2021-04-29 2021-06-11 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2021-04-29 2021-06-11 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2021-04-29 2021-06-11 E Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-04-29 2021-06-11 D Quality of Life and Care Deficiencies Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    2021-04-29 2021-06-11 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2021-04-29 2021-06-11 D Quality of Life and Care Deficiencies Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    2021-04-29 2021-06-11 D Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2021-04-29 2021-06-11 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2021-04-29 2021-06-11 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2019-10-16 2019-11-27 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2019-10-16 2019-11-27 D Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2019-10-16 2019-11-27 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2019-10-16 2019-11-27 E Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2019-10-16 2019-11-27 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2019-10-16 2019-11-27 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-10-16 2019-11-27 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2019-10-16 2019-11-27 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2019-10-16 2019-11-27 D Quality of Life and Care Deficiencies Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    2019-10-16 2019-11-27 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2019-10-16 2019-11-27 E Nursing and Physician Services Deficiencies Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
    2019-10-16 2019-11-27 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2019-10-16 2019-11-27 D Infection Control Deficiencies Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Fines

    Fine Date Fine Amount
    2018-08-23 $69,417
    2019-03-22 $11,021

    What is in the Neighborhood

    General Area Overview
    • The closest city is Agawam which is 0.7 miles away and has a population of 28,761 (mid sized town).
    • The average income is $64,889, which is high compared to other zip codes.
    • Weather
      • High Temperature: 78
      • Low Temperature: 30
      • Average Temperature: 53.7
      • Day Breakdown: The area gets 132 days of rain, 29 days of snow and 202 days of sun
      • Precipitation: 1.4 inches a year

    Health and Safety Overview
    • The crime rate is 3.75 per 100 people which is average compared to other cities.
      • Violent Crime: 0.95 incidents per 100 people
      • Property Crime: 2.13 incidents per 100 people
      • Drug-Related Crime: 0.1 incidents per 100 people
    • The average life expectancy in zip code is 78.61 years old, which is average compared to other zip codes.
    • Air Quality: Good Days 156.0, Moderate Days 25.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    PriceRite
    1.3 miles away
    Big Y
    1.4 miles away
    Geissler's Supermarket
    1.4 miles away
    Food Zone
    2.9 miles away
    Aldi
    3.4 miles away

    None Found

    Bus Stations

    Hertiage Nursing Home
    0.2 miles away
    MAIN / COOPER
    0.3 miles away
    MAIN / FEDERAL
    0.4 miles away
    MAIN / EDWARD
    0.5 miles away
    MAIN / ALBERT
    0.6 miles away

    Banks

    TD Bank
    2.3 miles away
    Webster Bank
    5.5 miles away
    Westfield Bank
    5.6 miles away
    KeyBank
    6.6 miles away
    United Bank
    6.6 miles away

    Hospitals

    Mercy Medical Center
    2.6 miles away
    Baystate Medical Center
    2.9 miles away
    Shriners Hospitals for Children - Springfield
    3.2 miles away
    Western Massachusetts Hospital
    4.6 miles away
    Vibra Hospital of Western Massachusetts
    4.6 miles away

    Pharmacies

    CVS
    2.0 miles away
    Walgreens Pharmacy
    3.2 miles away
    CVS Pharmacy
    3.3 miles away
    Walgreens
    3.7 miles away
    Rite Aid
    6.7 miles away

    Dentists

    Zubkov Dental
    6.3 miles away
    Aspen Dental
    6.5 miles away
    Dr. Dental
    6.7 miles away
    Oakdale Dental Associates, PC
    8.4 miles away
    Hampshire Family Dental
    16.6 miles away

    Parks

    Perry Lane Park
    0.6 miles away
    Memorial Field
    0.7 miles away
    St. John"S Field
    1.1 miles away
    McGrath's Park
    1.2 miles away
    School Street / River Road Park
    1.2 miles away

    Places of Worship

    First Church of Christ, Congregational
    2.2 miles away

    Shopping

    Tower Square Mall
    2.1 miles away
    Enfield Square
    6.0 miles away
    Holyoke Shopping Center
    7.2 miles away
    Eastfield Mall
    8.0 miles away
    Thornes Marketplace
    16.5 miles away

    Culture

    Majestic Theatre
    1.9 miles away
    CityStage Symphony Hall
    2.2 miles away
    Paramount Theater
    2.2 miles away
    Fuller Arts Center
    3.5 miles away
    Appleton Auditorium
    3.5 miles away

    Restaurants

    China Star
    0.3 miles away
    Boston Bay Pizza 3
    0.3 miles away
    Main Street Grille
    0.3 miles away
    141 Main Street
    0.5 miles away
    Murphy's Pub
    1.0 miles away

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    Google map of Heritage Hall South

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.




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